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10.0
Everything was on time. Pick up and drop off process was smooth and didn’t take lots of timeReviewed 22 Mar 2023
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10.0
Our first van had a mechanical issue but we were able to swap the van quickly.Reviewed 22 Mar 2023
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2.0
I wouldn’t know because they didn’t have any cars. I called that morning to ask if there was a shuttle from the airport and whoever answered, the phone sounded like he had probably been smoking weed since about 6 AM. It was very hard to understand him and he was very curt on the phone. He called me back an hour later to tell me that they didn’t have any cars even though I had made the reservation a while ago. We ended up going with Enterprise and it was fine.Reviewed 21 Mar 2023
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6.0
Specifically picked this agency bc the rate promised an Infinity Q50 or similar. Was given a Dodge Charger in a unique green color. Also ended up paying extra for insurance I didn't need because I couldn't immediately produce proof of rental insurance through my policy. The line was so long at that point, I just wanted to get out of there. I'll go back to a bigger agency next time. Drop off was very easy.Reviewed 21 Mar 2023
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10.0
Clean cars, professional friendly staff, reasonable rates. Some of the staff are very very friendly and helpful. Above all they are honest and have clear policies. Highly recommended.Reviewed 21 Mar 2023
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4.0
It's hard to tell this from the description but you need to take 2 shuttles to get to the site. When we got there, the wait was about 2 hours. It was a good value but I wish we'd paid more to go to a closer rental place (which I'd really tried to find and thought this was) and one that was better organized so our check in wait wasn't so long.Reviewed 19 Mar 2023
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6.0
The staff told me that the rental car can not drive out of State of Florida, and it didn’t state on the internet. So ACE didn’t let me get the rental car. That was a miserable experience to me.Reviewed 18 Mar 2023
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6.0
The windows and side view mirrors had a lot of accumulated soap scum that made night vision badReviewed 18 Mar 2023
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8.0
The car was almost new (only 5000 mi).Reviewed 18 Mar 2023
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10.0
Easy check in. Really easy and quick checkout. New car with all the tech included. Would def use again.Reviewed 18 Mar 2023
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4.0
The car was filthy, and the representative tried pushing unnecessary options that were not needed to increase the cost of the rental.Reviewed 17 Mar 2023
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10.0
Support local companies! If you rent a car in NO, you need to take the shuttle to the rental car agency lot. Ace is just across the street from the big companies. Their prices are far better and the personal experience is nice. Once in the rental lot, Steve came to pick us up immediately. He shuttled us over to the Ace lot and within minutes I was driving away with just what I wanted. Location and accessibility was easy and convenient. Return of car just as easy. I will always rent from Ace while in NO. Thank you Steve.Reviewed 17 Mar 2023
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