| Pick-up location | Tamuning |
|---|---|
| Rental locations | 43 |
| Airport locations | 15 |
Pros: The rental Fee
Cons: No shuttle came to pick us up. I had to ask my brother to drive to office.
couldn't provide a car
Pros: Nothing
Cons: I felt angry!
It couldn't provide a car to us, when we arrived Guam ,I made a call to Payless and try to request pick up service, but I'd told that there is no car for this reservation I was shocked ,finally I rent the car in another company at airport, and I paid more usd71 for it.... also lost time ...
Good clean car, but not was originally ordered.
Pros: Quick service, no wait, clean car and courteous staff
Cons: Car was not what I asked for. They didn't have any other car available, other than their most expensive. The car was three times more expensive then the one originally picked. The GPS was non-functional due to it having no local maps loaded, and the Sirus Satellite radio didn't have a current subscription. I was really just paying extra for a car I didn't pick in the first place. I was unable to trade out later in the week due to there not being other cars available.
Excellent value, price, services, especially for l
Pros: Great accommodations, price and service.
Cons: n/a
Always the best service
Pros: Payless never disappoints me! The agents are always so attentive and efficient. They picked me up from the airport, and the vehicle was ready as soon as I signed the paperwork.
Pros: The vehicle was comfortable to drive.
Cons: Cockroaches in the vehicle.
My Go-To Car Rental Service
Pros: Payless cars are always clean and equipped with bluetooth/handsfree (so easy to connect to my device). The staff are friendly and efficient; there is hardly ever a wait. As soon as the paperwork is done, they have the vehicle ready to go! They also have a shuttle to/from the airport, which is very nearby. It's affordable so I recommend Payless to everyone.
Cons: The car was extremely old and dirty. The worst I have ever rented.
Local Number Not Provided in Reservation Email
Pros: People were friendly and fast (once I hunted them down).
Cons: No signage in airport or courtesy phone. Had to call national number to obtain local number to call for shuttle.
Very friendly staff, very nice car
Pros: The staff greeted and assisted me promptly. They were very accommodating. The vehicle was new and clean and had handsfree features. I recommend this rental service for tourists, friends/family, and fellow travelers.
Unreliable bookings
Cons: Plane was delayed 3 hours and on arrival they said they gave away car after 2 hours due to heavy rental demand. I was called on arrival and was told of this and when I went back on line, I was able to make a same day rental at same Payless car rental, but when I called again they said they don't have cars no matter what their reservation system was allowing. Go with more reliable car company unless you wanted to be stranded and disappointed.
I like the it all the staff the car it was a g
Pros: The staff they pick up at the airport early , gave me good service in side the office and didn't try to take of advantages of the customer . Ricky
Excellent value, price, services, especially for l
Pros: Great accommodations, price and service.
Cons: n/a
Always the best service
Pros: Payless never disappoints me! The agents are always so attentive and efficient. They picked me up from the airport, and the vehicle was ready as soon as I signed the paperwork.
My Go-To Car Rental Service
Pros: Payless cars are always clean and equipped with bluetooth/handsfree (so easy to connect to my device). The staff are friendly and efficient; there is hardly ever a wait. As soon as the paperwork is done, they have the vehicle ready to go! They also have a shuttle to/from the airport, which is very nearby. It's affordable so I recommend Payless to everyone.
Very friendly staff, very nice car
Pros: The staff greeted and assisted me promptly. They were very accommodating. The vehicle was new and clean and had handsfree features. I recommend this rental service for tourists, friends/family, and fellow travelers.
Pros: The rental Fee
Cons: No shuttle came to pick us up. I had to ask my brother to drive to office.
Good clean car, but not was originally ordered.
Pros: Quick service, no wait, clean car and courteous staff
Cons: Car was not what I asked for. They didn't have any other car available, other than their most expensive. The car was three times more expensive then the one originally picked. The GPS was non-functional due to it having no local maps loaded, and the Sirus Satellite radio didn't have a current subscription. I was really just paying extra for a car I didn't pick in the first place. I was unable to trade out later in the week due to there not being other cars available.
Pros: The vehicle was comfortable to drive.
Cons: Cockroaches in the vehicle.
Local Number Not Provided in Reservation Email
Pros: People were friendly and fast (once I hunted them down).
Cons: No signage in airport or courtesy phone. Had to call national number to obtain local number to call for shuttle.
couldn't provide a car
Pros: Nothing
Cons: I felt angry!
It couldn't provide a car to us, when we arrived Guam ,I made a call to Payless and try to request pick up service, but I'd told that there is no car for this reservation I was shocked ,finally I rent the car in another company at airport, and I paid more usd71 for it.... also lost time ...
Cons: The car was extremely old and dirty. The worst I have ever rented.
Unreliable bookings
Cons: Plane was delayed 3 hours and on arrival they said they gave away car after 2 hours due to heavy rental demand. I was called on arrival and was told of this and when I went back on line, I was able to make a same day rental at same Payless car rental, but when I called again they said they don't have cars no matter what their reservation system was allowing. Go with more reliable car company unless you wanted to be stranded and disappointed.
I like the it all the staff the car it was a g
Pros: The staff they pick up at the airport early , gave me good service in side the office and didn't try to take of advantages of the customer . Ricky
Pros: Very easy experience, solid car, and great customer service.
Cons: The rental car office needed an update and repairs.
Pros: Nothing I didn’t even pick up the car. Couldn’t cancel. The off airport location was trash.
Cons: Everything like actually advertising it wasn’t at the airport.
Pros: price and staffs
Cons: I need to wait at airport until they send pickup for me.
ACE Representative & Driver
Pros: Excellent customer experience A++
Cons: N/A
Costumer service to the fullest
Pros: I had a great experience with ACE in Guam and Saipan. Fair priced, good vehicles and excellent customer service
False advertising
Cons: I selected a Mini Cooper or the like and got a Yaris. Would have went with a different company. The location in Guam is called Toyota rental.
Pros: Easy to work with.
Cons: Not right at the airport.
Nice choice for whom will stay in Tumon (투몬 주위 호텔 묵는 다면 좋은 선택)
Pros:
1) they gave me ride to pick up location.(you can arrange the time and location)
2) kind and friendly staff
3) acceptable price
4) Clean car condition
5) Korean staff available
픽업 장소까지 차로 태워줍니다. 미리 전화로 arrange 하세요
가격은 kayak.com에서 검색시 더 저렴한 차종이 나오네요
제가 빌린 Toyota Yaris ? 차량 컨디션은 나쁘지 않았습니다
한국말 하시는 staff이 있어 중요한 사항은 이해 가능 합니다
단, 발음이 아주 정확하시지는 않습니다.
Cons: 1) not enough explanation for coverage insurance in Kayak.
it sounds like we have to make another Insurance .
since they contracted with Kayak site , they have to explain about that as well.
kayak site에서 이미 pay한 알리안츠 자차 보험에 대하여
충분한 설명이 없어 또다른 보험을 반드시 들어야 하는 것같은
착각에 들게 하여 불안 하게 만들었습니다.
kayak과 contact 되어 있다면 해당 내용의 차이점과 왜 들어야 하는지를 정확히 알려야 할 의무가 있다고 생각합니다.
Simple, Swift, and Inexpensive
Pros: Reservation online was best rate around. Attendants quickly picked me up from the airport and got the paperwork done in a timely fashion.
Car ran well and didn't burn a ton of gas.
Cons: On google maps ACE car rental shows up at Guam international airport. Had I read the fine print in the email confirmation, I would have seen that it was about one mile away and would have coordinated other transportation accordingly.
500.00 deposit
Pros: We love the customer service from the pick up driver and the employee at the counter.
Cons: The cleverly concealed company policy of charging precharging a $500.00 deposit. When a company requests this high of a damage deposit you know that you won't get it all back. The charge cheap rates and then look for was to nickel and dime through "damage charges". We have never ever ever paid a damage deposit for a rental car, and were not about to start. We walk out without a car and went another more reputable route for our travel needs. My advise book with another company.
Pros: Staff is friendly and attentive
Cons: Have to put a $500 deposit/retainer on your credit card due to others' bad driving and damage claims
Very bad follow-up service.
Cons: I had insurance contract with kayak(Allianz). In GUAM, somebody hit my car and run. When I returned it I found scratch and I went to police and got police report. Rent car company said that they are going to charge cost. I asked them e-mail but they did't give me, because they will contact Kayak and Kayak will contact me. I came back last week and I haven't get any E-mail. Please solve this problem ASAP.
Pros: Very easy experience, solid car, and great customer service.
Cons: The rental car office needed an update and repairs.
Pros: price and staffs
Cons: I need to wait at airport until they send pickup for me.
ACE Representative & Driver
Pros: Excellent customer experience A++
Cons: N/A
Costumer service to the fullest
Pros: I had a great experience with ACE in Guam and Saipan. Fair priced, good vehicles and excellent customer service
Pros: Easy to work with.
Cons: Not right at the airport.
Simple, Swift, and Inexpensive
Pros: Reservation online was best rate around. Attendants quickly picked me up from the airport and got the paperwork done in a timely fashion.
Car ran well and didn't burn a ton of gas.
Cons: On google maps ACE car rental shows up at Guam international airport. Had I read the fine print in the email confirmation, I would have seen that it was about one mile away and would have coordinated other transportation accordingly.
Pros: Staff is friendly and attentive
Cons: Have to put a $500 deposit/retainer on your credit card due to others' bad driving and damage claims
Pros: Nothing I didn’t even pick up the car. Couldn’t cancel. The off airport location was trash.
Cons: Everything like actually advertising it wasn’t at the airport.
False advertising
Cons: I selected a Mini Cooper or the like and got a Yaris. Would have went with a different company. The location in Guam is called Toyota rental.
500.00 deposit
Pros: We love the customer service from the pick up driver and the employee at the counter.
Cons: The cleverly concealed company policy of charging precharging a $500.00 deposit. When a company requests this high of a damage deposit you know that you won't get it all back. The charge cheap rates and then look for was to nickel and dime through "damage charges". We have never ever ever paid a damage deposit for a rental car, and were not about to start. We walk out without a car and went another more reputable route for our travel needs. My advise book with another company.
Very bad follow-up service.
Cons: I had insurance contract with kayak(Allianz). In GUAM, somebody hit my car and run. When I returned it I found scratch and I went to police and got police report. Rent car company said that they are going to charge cost. I asked them e-mail but they did't give me, because they will contact Kayak and Kayak will contact me. I came back last week and I haven't get any E-mail. Please solve this problem ASAP.
Pros: Staff helpful, a little slow with pick up but drop off was great. Overall very happy
Cons: Slight line during pick up but everything else was very solid
Pros: Staff were great!
Cons: No complaints
Quick service and clean car
Pros: They were quick in processing paperwork to give you the rental car. Car was nice, clean, and fairly new. Great customer service.
Cons: Location was advertised as "on airport" but was actually away from airport. I had to wait for shuttle to be picked up. No blue tooth in car.
Pros: I liked how cheap the rental price was. Gas station was right next to the shop so it was very easy to return the car too.
Cons: In the map the shop is located in the airport but it is located outside of the airport. I had to ask information where is the enterprize desk and was told someone will pick us up. If I knew this I'd been used my time more efficiently.
Pros: Wonderful Customer Service. Such nice, friendly staff through the entire process.
Great value.
Pros: Good value, car was clean and comfortable. Great customer service too!
Cons: Pickup was a little more complicated than I anticipated. Didn't realize I'd have to take a shuttle to the pickup location, which was a little complicated with an infant.
Pros: Staff were great!
Cons: No complaints
Pros: I liked how cheap the rental price was. Gas station was right next to the shop so it was very easy to return the car too.
Cons: In the map the shop is located in the airport but it is located outside of the airport. I had to ask information where is the enterprize desk and was told someone will pick us up. If I knew this I'd been used my time more efficiently.
Pros: Wonderful Customer Service. Such nice, friendly staff through the entire process.
Great value.
Pros: Good value, car was clean and comfortable. Great customer service too!
Cons: Pickup was a little more complicated than I anticipated. Didn't realize I'd have to take a shuttle to the pickup location, which was a little complicated with an infant.
Pros: Staff helpful, a little slow with pick up but drop off was great. Overall very happy
Cons: Slight line during pick up but everything else was very solid
Quick service and clean car
Pros: They were quick in processing paperwork to give you the rental car. Car was nice, clean, and fairly new. Great customer service.
Cons: Location was advertised as "on airport" but was actually away from airport. I had to wait for shuttle to be picked up. No blue tooth in car.
Great service
Pros: My wife and I arrived early in the morning and the car was ready immediately after we settled all the paperwork and payment. The staffs are very friendly and nice. We will definitely use Alamo again on our next visit.
Unexpectedly excellent service
Pros: Nice staff.
Cheaper than other car rental company but same or even better service!
Cons: Would be better if the cleanness can be improved.
Pros: Complementary upgrade on vehicle. Flexible with change to my scheduled return time. Pleasant counter staff at the airport.
Affordable Option
Pros: My original flight arrival was delayed due to aircraft mechanical issues and was able to adjust my pickup time without any penalty. The pick up process at Guam International Airport was very smooth and quick. However, if picking up during the evening times, it's very hard to see the vehicle or where you're going at the Guam Airport parking area. Be advised to use your own cell phone flashlight or other lighting device to inspect the vehicle yourself for any pre-existing damages as it is very dark with the poorly illuminated Airport parking lights. The path from the airport terminal to the Alamo parking area is rather dark so be aware to watch your step as the path is not as clear as can be. Oh and by the way the airport does not provide complimentary free Wi-Fi access. The good part of having a Hyundai Accent is that it is very fuel efficient and one tank lots of me the entire 2 weeks I was on Island. This is great considering gas in Guam is over $4 a gallon.
Cons: Poor lighting conditions at the Guam International Airport parking leading to the Alamo parking area. The car rental return is rather confusing as you really need to pay attention to the entrance to the rental parking area as the entrance is only accessible in One Direction. Don't pay attention to the Airport car rental signs as it will falsely lead you to the wrong area. The Guam International Airport does not do a good job and it's signs so pay attention.
Pros: The Alamo crew flexed to pick me up at my hotel.
Great service
Pros: My wife and I arrived early in the morning and the car was ready immediately after we settled all the paperwork and payment. The staffs are very friendly and nice. We will definitely use Alamo again on our next visit.
Unexpectedly excellent service
Pros: Nice staff.
Cheaper than other car rental company but same or even better service!
Cons: Would be better if the cleanness can be improved.
Pros: Complementary upgrade on vehicle. Flexible with change to my scheduled return time. Pleasant counter staff at the airport.
Pros: The Alamo crew flexed to pick me up at my hotel.
Pros: Staff was very helpful and friendly
Car was fine but not that clean and no windshield wiper fluid. Gas not totally full.
I would rent there again
Pros: The car was ok.
Cons: I asked for a map and got a stylized picture of the island with a few street names indicated. Navigating the island was difficult at best. Car had many dents and scratches and the agent went over the car with me in a very poorly lit parking lot. It was also pouring rain. I could have missed many of the dents.
Pros: Staff was very helpful and friendly
Car was fine but not that clean and no windshield wiper fluid. Gas not totally full.
I would rent there again
Pros: The car was ok.
Cons: I asked for a map and got a stylized picture of the island with a few street names indicated. Navigating the island was difficult at best. Car had many dents and scratches and the agent went over the car with me in a very poorly lit parking lot. It was also pouring rain. I could have missed many of the dents.
In the past 72 hours, the cheapest hire cars were found at Enterprise ($45/day), Nissan Rent-A-Car ($45/day) and Alamo ($50/day).
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Tamuning are National (8.2, 3833 reviews), Budget (7.4, 4170 reviews), and Payless (6.6, 2654 reviews).
In the last 72 hours the cheapest hire car price was found at Enterprise 355 Chalan Pasaeru 96913 (2 kilometres from the city centre).
Take a look at our extensive car hire location map to find the best hire cars near you.
