Acapulco hotels

Pros: The food and pool and the people who worked there where very good

Cons: There was no activities. No beach to swim. I thought it would be different for that much money

Pros: The location is great, the views amazing. The place is nicely decorated and comfortable. The bedsheets and towels looks old. But the place is beautiful.

Cons: The Service is good, but as soon as we arrived the concierge tried to upgrade our villa, we felt the pressure to the point that we decide to get the upgrade. We felt uncomfortable saying No; after that they took us to a villa and when they opened the door the smell was terrible! So they decide to move us to another one. We went to the restaurant and ordered an octopus that was not edible at all. It was like a rubber band, my daughters were hungry so we decide to order just an appetizer to get it fast, immediately the waitress ask is we want 2 appetizers instead of 1. You constantly feel the staff trying to increase the bill. The appetizers were good, However price does not match the quality, food is marginally good and staff seems to be always pressing to increase the ticket to the point where it’s uncomfortable. It’s sad to leave from a place as beautiful as acapulco and that really needs tourism to visit with a bad taste... I will not return to this hotel. The property is beautiful but the way the staff managed it, for me is not the best.

Pros: Everything but to name a few: The staff were lovely, attentive, knowledgeable and friendly people that never said no to whatever you ask. They make the hotel have such a lovely relaxed atmosphere. The room was incredible. With the press of a few buttons you have the most amazing views from your bed. The room service is really tasty and they set it up like you are at a restaurant. The Caesar salad was the best along with the paella. The buggy service is lovely. They are always ready to take you around the hotel and the ride is great with the views. The communal pool area and breakfast area has an incredible view. The level of service at both these areas makes you not want to leave the hotel in the day. The minute you sit down on a lounger, the staff have put down an ice bucket with waters in. Through out the day they brought us little things like homemade lollies and told us about the area. The buffet breakfast is really good. The variety and quality of it was perfect. The food is incredibly clean and delicious. They change the buffet day to day so you are able to try lots of local foods as well as an expansive international spread. There are lots of details that this hotel gets right. Some of these are; the turn down at night with the little cookies or macaroons left by your bed, the incense burner and candle in the room ready to light, the vanity box in the bathroom that has everything you can imagine. This hotel is by far the best hotel I have ever stayed in.

Cons: The hotel is perfect! I would have liked to swim in the sea though. There is a restaurant by it and you can walk down to it but a jetty would be great. The Thai restaurant was nice but the Restaurant by the water (Roka?) was not as good food wise and really expensive for what the dishes were. Much preferred the atmosphere of the top communal pool and the lounge area menu.

Pros: the views

Cons: food quality could be better

Pros: Good food a la carte

Cons: nothing, all fine

Pros: It was AMAZING! Exceeded ou expectations completely and we still cannot get over it :)

Pros: The view was magnificent and the stay was super comfortable

Pros: Staff was helpful with nearby restaurants and access to car rental.

Cons: I had an accident in the room. There was a loose marble piece that when I stepped on it, it broke. I scrapped the back of my leg and my big toe was bleeding. The staff assisted with providing first aid supplies.However, the staff never again asked if I was okay or needed any additional medical assistance with my injury. Management staff never reached out to me to ask about the incident or ask if I was okay or if I was safe.

Pros: Excellent facilities and service highly recommend this hotel

Pros: The food, the personal experience and kindness. The cleansing was above expected. Everything is breathtaking.

Cons: The bed was uncomfortable.

Pros: Location, cleanliness and minimalist concept

Cons: We spent a lot of time during breakfast and dinner because their service is too slow, also considering that they do not have the buffet option for breakfast. In addition, the quality of the TV was not really good and aligned with the quality image of the hotel.

Pros: Staff were nice Needs an upgrade

Cons: Not enough milk for coffee Food from Restuarant ordered to room was bad Alfredo has not ham and very very dry Could not eat it Pasta with chicken was not tasty We left most of the food We even went to the dinlngroom for cappuccino and it was so bad we could not drink it

Pros: I liked the proximity to the Airport. Made commute bearable.

Cons: The air conditioning went out so the stay was uncomfortable. They did apologize but I believe there should have been some kind of compensation.

Pros: Room was very clean and quiet. I could rest comfortably in this one day trip

Cons: Bathroom door did not close smoothly... We have to strongly push the door to close it

Pros: Very clean

Cons: Coffee at the lobby just at night, and not in the morning And not hot water in the shower

Pros: Location and that it’s relatively new.

Pros: The entire staff was very friendly and helpful, from luggage attendant, reception and restaurant staff!!

Pros: Perfect in every way

Cons: Nothing it was great

Pros: I received a courtesy meal, because my room wasn’t ready when I arrived

Cons: The hotel’s beach is very little, and the hotel has a public beach besides, which cause that the beach is crowd and noisy. Also, a part of the swimming pool was on reparations. And if you want a comfortable beach bed, you need to pay for.

Pros: The location and good service.:))

Cons: When you are at the beach area, they do not have waiters service.

Cons: Poor check in, poor service.

Pros: The rooms were spacious the beds were comfortable the whole place was super clean the water temperature for the swimming pools were excellent.

Cons: Honestly i loved the place.. no big complaints just the Wi-Fi could be done a little bit more differently and maybe some landlines to the internet could be more suitable

Pros: Where to start the hotel smelling the pool area are a bit dirty the stuff is great great customer service !!!and my kids ordered room service and got sick with their food other than that the location is OK it’s right next to a Gay Beach just FYI would I stay here again no not really I’m a mother of three girls and I just do not like the facility I stayed in a one bedroom lock off!!

Cons: Smells, Dirty, Room Service food made us Sick

Pros: Great attention.

Cons: Everything fine, except for paying 100 pesos per day for parking

Pros: The staff is outstanding, personable and really want guests to enjoy their time. The hotel lobby, bar and Salsa restaurant are fantastic upgrades and beautiful. The location is perfect.

Cons: The music noise some nights coming from the Costera are a little loud.

Pros: This is a clean facility in a prime beach front location. We were visiting from Texas, and felt welcomed by the staff. The onsite food is great, and the pools are great.

Cons: Please provide a bigger selection of English speaking tv channels for guests visiting from primarily English speaking countries.

Pros: Bed and Bay view

Cons: Old hotel and poor pool conditions

Pros: The pools

Pros: Location

Cons: Hotel is old dated, the rooms and pool. Not clean grime

Pros: That we were round the back and were in shade after 330pm and before 10am. The fruit in the mornings which was not mentioned, so was a nice healthy bonus

Cons: The coffee could have arrived at 8 (as requested) as opposed to waking us up at 715.( It'd be cold if we waited to drink it....)

Pros: Everything was great, but the thing that we love the most, was the outstanding service from all the employees. Great attitude and always helping.

Cons: Nothing

Pros: Everything!

Cons: I had to pay an extra fee that I didn't anticipate when booking.

Pros: Excelente vista de Acapulco, se respira tranquilidad en el hotel

Pros: Very nice view, the club house is nice

Cons: No access to the beach, the cleaning of the room is too late

Pros: Everything was very clean and the staff was always with excellent attitude and great smile

Cons: Really enjoyed the view. You have the best view in town to start your day.

Pros: Nothing

Cons: Bad hotel

Pros: Rooms and staff are great. The hotel is old but very well maintained and renovated.

Cons: Food could be better

Pros: Morning with a spectacular view of the bay of Acapulco, taking breakfast on an amazing terrace, the super friendly staff that wants you to feel at home. Great spacious room with good facilities. Food and restaurants are good too. Simply one of the best hotel i have ever been. The fact of having a private pool is one of the greatest thing you can enjoy in your life.

Cons: Personally nothing, the only bad point is that if you would like to go to Acapulco you have to take the car or a cab.

Pros: Good views. Good travel agency on the spot (they don't belong to the hotel).

Cons: Waiting for check-in was more than 30 min. I upgraded my room for 70 US$ per night and for a total per night of just under 300 US$, the casita was not really up to my expectations: furniture is tired, especially the terrace, it looks old. The service is super slow. Once, I wanted to order room service and before I could mention my order, I've been told that it would take 1.5 hours. Another night, I managed to get room service, but they didn't not accept my signature and I had to pay cash. Luckily I had it. Why didn't they tell me at the check-in that I had to open some sort of account? They have their own pools but you'll depend on a shuttle bringing you back and forth. Once there, it was very crowded and all chairs were occupied. Also, there is no access to a sandy beach. Room cleaning was inconveniently at 5 PM when you're supposed to be back from the beach or the city. Just because they're "too busy". Obviously they don't have enough staff to take care of this HUGE property. It is very annoying that you have to wait for a car to bring you to your room. At the sunset bar, the staff is a bit abrupt. All in all, I don't recommend this place as you feel very isolated from the city and the beaches and the service is bad. Better stay where most if the hotels are, directly at beach in the bay.

Pros: Gorgeous view. Amazing access to the coastline and snorkeling. Our room was very spacious, vintage cool, well-appointed, and the value was absolutely fantastic. So much better than a generic all-inclusive resort!!!!

Pros: Best views of the coast and superb swimming pool. The staff was very friendly and helpful. I will definitely be returning.

Cons: Due to the location there is night club noise which goes into the early morning hours. Nothing else.

Pros: The facilities were very comfortable. Pools are very nice and easy access to the beach

Pros: The beach

Cons: The pool

Pros: I like everything

Cons: Nothing

Pros: Evrithing

Cons: We had a big issue with the pools there were not space in the camastros and we had a terrible fight with other customers.

Pros: Location and staff attention

Cons: Noise on the last night on our floor, but I can’t hardly blame the hotel for inconsiderate guests.

Pros: Everything was amazing, the main building, the pools, the beach even the cost of the beach club

Cons: The snacks and the price of them 185 mexixan pesos for a hot dog ?? That's like 10 usd and it does not worth it

Pros: The location, the beach front.

Cons: very long lines for breakfast. food was only warm

Pros: Amazing lobby, outdoor area! Very friendly staff!

Cons: The rooms, although being spacious, really resemble a 2.5 star hotel, especially the bathroom, very economy style bathrooms, with outdated plumbing.

Pros: The best part is the location, really, because the beach is great.

Cons: It had been a while since I was in this hotel and it has gotten worse. Bed clothes and linen were dirty (pillows with makeup, towels dirty and with holes), power outlets broken. The hotel also charges you a "resort fee" however they charge for all the extras: if you want a palapa at the beach you have to reserve and they charge, if you want to use the gym, valet, etc. It ends up being more expensive than other hotels which include everything, are friendlier and much cleaner.

Pros: Amazing.

Cons: The times things closed. Was kinda early.

Pros: The facilities and the location are excellent

Cons: Take a bus to go beach, however the beach club is very nice

Pros: Pools

Cons: Cost-quality relation. Too expensive for ordinary facilities, bad service, lack of efficiency.

Pros: It was clean and organized

Cons: Check in took very long

Cons: They charge you extra at the check in, something they say "is for the staff".

Pros: Everything

Pros: Pools

Cons: Nothing

Pros: The staff are all incredibly nice, friendly, and attentive. They were happy to accommodate any and all requests and made the stay an absolute pleasure. The service was excellent and the food as always delicious! Free WiFi at the hotel.

Cons: Some of the facilities are showing their age and improvements would be welcome but it was not a detriment to our stay. There was no bar service at the beach but understandable as we went in low season. There was only one free socket in the room which is difficult for charging phones in this day and age.

Pros: Good views!, great food, big pool!

Cons: pay on top of the price "services" valet parking (we travel in bus), bell boy! really?, tips its on discretion of every body, you don't need to abuse if is the case to give a tip to the "services" add in the room price, don't try to surprise with your extra "services"

Pros: I liked the service in the hotel, the food quality in the Restaurante’s very good.

Cons: the changes in the fee at the moment that I arrived vs my reservation. The hotel requested to pay 50% additional.

Cons: A bit outdated

Pros: Very good location in Acapulco Diamante. Very friendly and efficient staff, excellent pools and right at the beach.

Cons: 1. The hotel is a little run down, could use some improvement and updating. 2. Food is average at best and hugely overpriced. Breakfast wasn’t exceptional and more often than not, flavorless. The Terraza restaurant is filled with birds that pray on crumbs from clients tables and end up sniffing around the buffet (I once saw two birds eating directly from the Chilaquiles tray and no one from the staff batted an eye). Breakfast was included in the room’s fee, otherwise I wouldn’t have paid 300+ MXN to eat it. We preferred to dine out all three nights. 3. The hotel beach service. You have nice loungers / recliners available at the beach few steps from the hotel, but not beach front. In front of you, there are rows of loungers in huge tents managed by locals who are noisy and constantly trying to sell you stuff. If you want beach front you have to pay these people, and they block the view for all the ones using the hotels loungers. 4. Cars are parked under the scorching sun of Acapulco, not even under palm roofs. In summary, a hotel that’s supposed to be nicer than the Princess Mundo Imperial is just about the same as it’s lower category brother and at higher prices. Very disappointed to find the value for money is not what it used to be with the previous administration.

Pros: Beach, pools, restaurants, attention at the front desk!

Cons: Family places, boring, and mature couples...

Pros: Close to the beach

Cons: Too many stairs

Pros: Just go there and you will know why I marked it with “10”. Enjoy.

Pros: We had several interactions with staff all around the Elcano hotel and I must say all the staff were genuinely helpful with a nice and kind smile. It only has 8 floors and 3 elevators, so the wait is quick. The swimming pool has stairs and railing so even the elderly can get in easily. There is a large wading pool section for the kids and the sun hits that area until approximately 11:00 am in Summer. There is an ice machine on every floor next to the stairs. I loved that it has air-conditioning and a ceiling fan so you can choose. I also loved that each and every room has a beautiful ocean view. Rooms with partial views or views to other places just do Not exist in this beautiful hotel. I also liked the fact that it is conveniently located a small block away from the main Avenue, so it's less noisy. Although it's not a new hotel, it is well maintained. My room lock stopped working and I couldn't get in so I went downstairs to tell the front desk clerk about it. She immediately sent a maintenance man who delayed less than 5 minutes to arrive and fixed it. It wasn't broken actually, the batteries were dead... While he was fixing it he noticed the door wasn't as smooth as should be an he asked me for permission to oil it, so he did and left everything running smoothly. This might not be a 5 star hotel, but the employees make you feel like it is. Congratulations to all the staff and management for doing a great job. Two thumbs up!

Cons: I liked mostly everything in the Elcano hotel. I just didn't like at all that the swimming pool facilities are not open until 9 and we really enjoy swimming early, at around 7 am before the sun hits hard and before going for breakfast. I also didn't like the prices at the restaurant. I believe they're a little high. I also didn't like that the buttons to call the elevator were lacking a frame and that doesn't give a good impression to some guests that are not as easy going. Other than that, everything is great with the Elcano Hotel

Pros: The location on the beach is really nice. Great views from all of the rooms.

Cons: The water in front of the hotel is dangerous and not swimmable. We saw to people that needed to be rescued by jet ski with on almost drowning.

Cons: Hotel restaurant's crew seems to look too much for a tip, they already should have a good salary considering the over priced food.

Pros: It could use a renovation but it is a very nice place. The restaurant exceeded our expectations and the staff was really friendly

Pros: Besos are excellent They view is superb

Cons: They hotel needs furniture renewal

Pros: The breakfast was excellent.. the location was right on the beach.. the staff was awesome ..in all my husband and I had a fantastic time

Cons: I cant say there was anything about our stay i didn't like except the ATM wouldn't take my USA credit card... but i was OK with that i was still able to shop

Pros: The staff, very helpful!!!

Cons: Nothing, everything was great!

Pros: great value, great location!

Pros: Everything was great

Cons: I wish I could of stayed there longer

Pros: The stuff was very accommodating to our needs, super friendly, walking distance to the main street, even after checked out they offer to give us the key back to wait in the room till it was time to go to the airport, it was just awesome

Cons: We loved everything

Pros: Really nice, clean comfortable hotel at reasonable price. Not on the beach but not very far.

Cons: Cant check in until 3

Pros: great staff nice quiet location if you want to relax nice pool.. If you want to get to the action on the strip it s 50 pesos in a cab. Great restaurants in walking distance if you want to miss the action in town

Cons: location was out a bit but only 5 mins in cab to center but too far to walk

Pros: Everything

Pros: The room was super spacious, the bathroom was modern and beautiful. The pool is beautiful. The hotel is very well located. The bus 10 minutes away brings you to every place you want to be in the city. The staff is amazingly helpful. They make sure you have everything you need and take the time to give recommendations and advises. A big thanks to Ariana Who helped me a lot with organising activities with my 14 year old niece. The staff is always smiling, so welcoming. The hotel is really great but the staff is even greater !!!

Cons: The only thing missing from the hotel was coffee and tea. There should be a coffee machine or at least a kettle for everyone to use in a common area. Staff was helpful though and let me use their microwave. Also, if there was a restaurant in the hotel, it would make a big difference. There are not that many restaurants in immédiate proximity of the hotel and during the evening, we easily want to stay and eat by the pool rather than go out. There are food delivery options, but only three: chinese, mexican and pizza. Which is very limited when you stay for a few nights. Put more than one toilet role in the room :-)