Krystal Beach Acapulco

Real garbage, price is related to Krystal brand but not the hotel locacation, buffet Is really poor on Acuamarina restaurant, meal seems older than one day, and no ice machines working floors from 9 to 17, Is not clean and missing maintenance.

Beach Lobby Leaving.

Everything

Restaurant-food,

Since I arrived to facilities, my reservation was made no to my name it was to the other guest. Room.- a lot of noise from outside, streets and cars. The air conditioner all the time was noisy, even I reported they did not do nothing to solve the problem. Some staff from the front desk no having manners to deal with client. Two of them were no polite and rude. Not communication among staff. they were not aware what we could get or not. training to staff about services and, how to deal with customer service. Courtesy for people that came to visit me to hotel. Staff treated him as a delinquent. Also, manger charged me $ 800.00 for a visit of a friend to facilities. my friend was only visiting for the day time from 9 to 6 pm. They made us feel very uncomfortable. Spent must of the day dealing with this issue with front desk staff and manager. I went to relaxed and, feel comfortable. Instead of I had stress and felt very embarrassed in front of my Mexican friend who went to visit me and, from my Canadian friend who was accompany to visit Acapulco. i been in that facilities since it was a Marriot, even I thought that could be a good idea to buy a membership. But with all the problems mentioned above i will be crazy if I think about it.

The high points are the view from the room I took and the distance from the sea. staff are really nice and friendly.

The furniture was really old and the food is disaster. some apartmants dont have fridge and basic facilities. the shower is the worse too. Its a noisy and full of big families hotel. in weekends is a huge mess. you probabilly wont be able to keep your lugage after checkout or even ask for late checkout because is always busy even in low season. checkout was an awefull experience.