Zurich hotels in Riesbach - Seefeld

Pros: I was upgraded to comfort room once staff discovered that they made a mistake with part of my reservation. I booked room through a third party company and the hotel lost part of my reservation. These kind of things happen and the hotel was happy to upgrade my room type to the biggest room they have. This shows that some people (not all) at this hotel care about customer service.

Cons: When I first checked in to the hotel, the young woman who checked me in was rude and short with me. I simply wanted to verify that the second part of my reservation was correct (I booked it in two parts for personal reasons). She quickly told me that I'd have to check out and check in again that day. But as it turns out they had lost that second part of my reservation and when I tried to check out and check in again, they said that the second part of my reservation did not exist. They had indeed lost that part of my reservation. Eventually they did admit it was their mistake and upgraded me to a comfort room, but because of the mistake, I was unable to make the first half of one day of my conference, which my company payed for me to attend.

Pros: Very friendly and helpful staff. Bed linens were very good and comfortable bed. Great neighborhood and easy safe walking. It was not full of tourists like old town but a short walk to old town if you like. One block walk to lake. We were there on Saturday/ Sunday and the parking was by hotel on street and very easy yo find. Charming place and people. I would recommend is long as you don't expect luxury, just clean and friendly

Cons: Room was very small. sink in room and shower and toilet in a very small room...one person at a time. It was good for short stay , like overnight but wouldn't want to stay long. Very basic furnishings. Our room was over cafe so very noisy until 11pm.

Cons: Reserved and paid for accommodation for 3 adults long time in advance; gave me a twin bed room, no accommodations for the 3rd person; when I requested a room as per my reservation and payment, the receptionist told me that they did not have a room for 3 adults (contrary to the booking and representation on line); one hotel employee brought a folding bed for the 3rd person. Definitely, we are not going back to this hotel!