We enjoyed our car rental while visiting Croatia. Checking-in and returning to a different location and the number of days was a reasonable rate. The only downside was the 2,000 euro hold that was placed on our credit card because we declined additional coverage. Also, we were charged an adiitional 17.50 for going on a car ferry. An unexpected up charge that seemed a little dubious.
We enjoyed our car rental while visiting Croatia. Checking-in and returning to a different location and the number of days was a reasonable rate. The only downside was the 2,000 euro hold that was placed on our credit card because we declined additional coverage. Also, we were charged an adiitional 17.50 for going on a car ferry. An unexpected up charge that seemed a little dubious.
Helpful service in Zagreb and Split, car was great.
It was easy to pick up and drop off the car, but it did take a while.
I picked the Enterprise at Zagreb airport because I wanted to work with an American (at least affiliated) company and I want a VW Golf. I was offered an Opel Astra. When I asked if a VW Golf was available, I was told that the agency did not even have a Golf. I understand that when rental cars are listed they always say "or similar", but you should be allowed to list a car as a comparable if you don't have one in your fleet. They should have listed "Opel Astra, Or Similar". I was also surprised to learn that insurance was an option with agent at the airport. When I made my reservation, I purchased insurance, which was through a third-party provided. The desk agent told me if I wanted to purchase insurance through them, I should have selevted "NO" during booking and then that would open the option to purchase insurance at time of vehicel pickup. That makes no sense to me. Additionally, the agent charged me a 2,400 Euro deposit since I did not purchase insurance through them. Lastly, the had over 90,000km on it and had several system failure lights that displayed after I left the lot.Lucklily the car drive fine and was clearn. Overall, I would not recommend renting from Enterprise at Zagreb airport.
