Good to know
|Distance to city centre||7.4 km|
|Distance to airport||116.2 km|
|"Friendly staff and comfortable rooms."||(in 17 reviews)|
|"Otherwise, very tasty food and good portions."||(in 6 reviews)|
|"Beautiful view from the 3rd floor."||(in 16 reviews)|
|"We asked to upgrade to a room"||(in 6 reviews)|
Time of year
Show reviews that mention
|air conditioning||in 14 reviews|
|beach bar||in 102 reviews|
|beautiful view||in 33 reviews|
|free parking onsite||in 15 reviews|
|good food||in 20 reviews|
|good restaurant||in 3 reviews|
|hotel is right on the beach||in 67 reviews|
|location is great||in 55 reviews|
|nice place||in 12 reviews|
|room had bugs||in 1 review|
|room was cleaned||in 46 reviews|
|staff was nice||in 49 reviews|
|walking distance||in 4 reviews|
View Location Comfort (beds and shower)
Not that clean The facilities were not that good
The rooms were clean and the hotel is right on the beach. The breakfast was decent.
We arrived at 11pm and the maintenance person told us the receptionist had left and we couldn’t pay so we needed to either give him our passport to keep or he could take a picture of our credit card with HIS cellphone, he had already opened his camera to take a picture of it. We said NO so he called the manager and we left our car keys and my ID. Then he wouldn’t give us extra towels (there were only 2 in each room). The rooms were clean but the AC doesn’t work well. In the specifications it says that the AC works from 8pm-7am which is not true because it doesn’t really work, we were sweating the whole night. We do not recommend this hotel at all. We’ve stayed in several hotels in Tulum in the last years and this has been the only one we haven’t liked, especially because of the service we received.
I absolutely loved our suite! Having the beachfront view was amazing and super convenient. The staff was the best. Everyone from the front desk staff to the restaurant staff was helpful and very sweet. They took care of my friends and I like family. The breakfast that Pedrito made every morning was delicious! We loved the omelets. The room was cleaned every morning and taken care of well. I loved that we could rent bikes from the hotel and took full advantage of this service. Their Pink Panther cocktail is delicious.
The bed was really comfortable. When we weren’t happy with our room they promptly found us another right in the beach. Fernando who was one of the lovely staff members made our stay. He was so helpful and friendly. The complimentary breakfast was perfect.
The aircon only went on from 8pm to 7am which is pretty crazy since we were paying so much for the room. A turtle laid its eggs under one of the day beds and nobody seemed particularly worried about this which made me question why it was called an eco resort. There was no wifi in the rooms which meant i had to sit outside every time I needed to do work and my colleagues in Australia couldn’t reach me which caused problems for me. The water wasn’t working in our room on the first day when we told the staff member they were quick to look into it. The receptionist isn’t very forthcoming and only asked for the remote for the aircon as we left.
Nice staff, on the beach, great food plus free breakfast of fruit and toast
Sadly, the seaweed has become an issue along the entire beach. Nothing the hotel could have done to change this.
With a stay at Playa Canek Beachfront Eco Hotel in Tulum, you'll be on the beach, steps from Tulum Beach and a 4-minute drive from Sian Ka'an Biosphere Reserve. Featured amenities include express check-out, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
based on 232 reviews
Things to know
- Clean rooms
Policies vary by room type and provider.
Reviews about Playa Canek Beachfront Eco Hotel
Most popular landmarks
- Playa Paraiso 7.3 km
- Tulum Mayan Ruins 8.3 km
- Tulum National Park 8.4 km
- Gran Cenote 11.3 km
- Boca Paila 13.2 km
- Tulum Monkey Sanctuary 13.6 km
|Playa Del Carmen||66.1 km|
|San Miguel de Cozumel||68.8 km|