Good to know
|Value for money||6.1|
|Distance to city centre||5.1 km|
|Distance to airport||113.5 km|
|"Friendly staff right on the beach."||(in 8 reviews)|
|"Awesome Beach location and sun beds."||(in 51 reviews)|
|"Fantastic staff, great food, awesome location."||(in 31 reviews)|
|"EVERYTHING was an extra charge."||(in 6 reviews)|
|"Very bad hotel rude staf no room service no WiFi."||(in 21 reviews)|
|"No locks on doors, expensive for what it is."||(in 6 reviews)|
Time of year
Show reviews that mention
|beach location||in 66 reviews|
|beach was beautiful||in 21 reviews|
|beautiful hotel||in 26 reviews|
|bottled water||in 19 reviews|
|extra charge||in 10 reviews|
|good breakfast||in 24 reviews|
|great breakfast||in 40 reviews|
|interested in customer||in 6 reviews|
|locks on the doors||in 20 reviews|
|massage therapist||in 1 review|
|megaphone||in 3 reviews|
|playa del||in 9 reviews|
|request for a refund||in 3 reviews|
|room we were given||in 52 reviews|
|seaweed||in 6 reviews|
|staff is friendly||in 69 reviews|
|yoga retreat||in 2 reviews|
Super friendly staff. Fresh food and drinks. Nice stretch of beach.
The air conditioning broke three nights in a row. They addressed it immediately but after the second night, something more should have been investigated other than throwing the breaker, which is what was done each time. On the third night I was given a different room to sleep in. While they were quick and attentive, I was not offered any type of credit on my final bill, which would have been both appreciated and warranted.
We had a good stay at Amansala. The airconditioning is an issue as it sometimes gets cut off (even during the night). For the rest, beautiful location, lovely beach and friendly personnel.
The lack of standards, selling a 25m room, when the room was 15 meters, I complain about the size of the room and the hotel go running and change the room area in the booking. Dirty sheets and pillows and with colors that are not those required by the hotel. Do not allow to have the air conditioning on during the day or only from 10 pm until 7 am. More serious the arrogance of those responsible for not showing any kind of sensitivity towards the guests in this case us. You couldn't make a noise or speak a Not much louder from 10pm which is understandable, but the maintenance workers made a tremendous noise from 7/8am not respecting the rest of the guests, indecent.
The location and hotel was very nice. The guests were kind as well.
The hotel staff was snobby. They always acted like I did not stay there. They treated me subpar. They made me look like I was lying I was staying there in public, 3 times. One time in front of a man I am dating. It was humiliating. They would also kick people/travelers off the property who needed a way to the beach or somewhere to get food. It was not okay.
When you stay at Amansala in Tulum, you'll be on the beach, within a 5-minute drive of Tulum Beach and Playa Paraiso. Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
based on 312 reviews
Value for money
Policies vary by room type and provider.
FAQs when booking at Amansala
Where is Amansala located?
Amansala is located at Km 5.5 Carretera Tulum Boca Paila, 5.1 km from the centre of Tulum. Playa Paraiso is the closest landmark to Amansala.
When is check-in time and check-out time at Amansala?
Check-in time is 15:00 and check-out time is 12:30 at Amansala.
Does Amansala offer free Wi-Fi?
No, Amansala does not offer free Wi-Fi.
Does Amansala offer free parking?
Yes, Amansala offers free parking.
Does Amansala offer free airport shuttle service?
No, Amansala does not offer free airport shuttle service.
How far is Amansala from the airport?
Amansala is 66.5 km from Cozumel. Amansala is 113.5 km from Cancun.
Can you bring pets to Amansala?
No, pets are not allowed at Amansala.
Does Amansala have a pool?
Yes, Amansala has a pool on-site.
Reviews about Amansala
Most popular landmarks
- Playa Paraiso 4.6 km
- Tulum National Park 5.7 km
- Tulum Mayan Ruins 6 km
- Gran Cenote 8.9 km
- Tulum Monkey Sanctuary 11.3 km
- Casa Cenote 12.6 km