Westend Backpackers - Hostel

One of the managers at this establishment made an absolutely awful stay and I do mean the worst of the worst - slightly better as we found some form remedy to the situation, to which he was very understanding and admitted the facilities were not up to the standard of expectations and gave us a full refund.

From the second we checked in we noticed the pictures from the website were extremely outdated. The first area of this establishment that stood out was the communal area which was dirty and run down, the sofas collapsing in on themselves. After reaching our floor in a lift that had no real functional programming (by this I mean we went to 4 different floors even passing our floor twice before it finally stopped at our floor allowing us to get out) we noticed the fuse box was open swinging, old work boots, dirty cutlery, dirty gloves and broken glass scattered along the hallway. Our room was minimal to day the least and literally falling apart before us with stains on the bed sheets, paint peeling off the yellow walls and a window not fit for purpose. We were too scared to use the air conditioning for what would be pumping out into the air we would be breathing while sleeping. The ‘private’ bathroom (that was not actually private due to the ability to just push the door a little harder than normal meaning it would gain you access without the key) a bathroom we had paid for the privilege to have to ourselves was nothing short of vile. The lights didn’t work leaving you sat in the dark on the toilet, the shower dirty and littered with old shavers from the previous occupiers with the glass smashed, the door didn’t lock and was see through besides a crappy shower curtain and the sink dirty. The floor itself with other guests was more like a nightclub... they would be screaming ‘ shaggers’ at 2am and slamming the fuse box door even throwing the old boots at it like a target. We had originally complained on the first night of our 3 night stay telling the reception staff that our stay was far from our expectations and attempted to tell them all of the issues listed above - we were told that we had to wait till Monday for a manager to be in the building...this was on Saturday! We reluctantly stayed until Monday to which we packed our belongings and checked out a day early.