Good to know
|Distance to city centre||1.8 km|
|"Nice location, friendly staff !"||(in 78 reviews)|
|"Super friendly and helpful staff."||(in 10 reviews)|
|"Very nice design, perfect location."||(in 76 reviews)|
|"No playground, small swimming pool"||(in 3 reviews)|
|"Very busy parking lot at weekend."||(in 7 reviews)|
|"no direct access to mall with stroller"||(in 3 reviews)|
Time of year
Show reviews that mention
|buffet breakfast||in 115 reviews|
|clean room||in 129 reviews|
|close to the shopping||in 27 reviews|
|comfy bed||in 63 reviews|
|direct access||in 24 reviews|
|food was great||in 25 reviews|
|friendly and helpful||in 12 reviews|
|great hotel||in 73 reviews|
|great location||in 171 reviews|
|location and cleanliness||in 124 reviews|
|non smoking||in 8 reviews|
|parking lot||in 22 reviews|
|staff are very friendly||in 145 reviews|
|swimming pool||in 14 reviews|
|tunjungan plaza||in 116 reviews|
Excellent hotel right next door to Tunjungan Plaza which najes it easy for shopping without the beed for transportation. Good service and good breakfast spread. Staff were excellent and friendly. The decor inside is not attractive, could be the work of interior decorater. It is good back lack the umph factory. M ay be the next time will try the real factor. Four Points Sheraton is what DoubleTree Hilton but having stayed many times in both in many locatiobs, I think DoubleTree is much more luxurious. No offence, just giving an idea of comparison. Unless Sheraton take great care, it will have a great competition in terms of image. Saha & Yam Stayed February 2020
The drop off area to the hotel entrance is not so conducive and confusing with drop off area of Tunjungan Plaza. The lobby is located at 9th floor which we basically do not like hotel of such nature although it is individual preference.
I loved the staff at the hotel! At check-in I mentioned that my baby loves a good view and will watch cars for hours so the staff at the desk gave me the option of waiting 15 minutes longer for a room with a better view. At breakfast and the dinner buffet, the staff knew our names and my coffee order. They have fantastic coffee! My pillow and bed were super comfortable too.
I did not like that the swimming pool is right off of the main lobby/bar/restaurant area. The giant window made it seem like you were in a fishbowl with everyone watching. I had no desire to go to the pool because I felt like people were constantly watching.
I like the long pillow and spacious room... And the new cafe / bar in the lobby is awesome. Breakfast is a bit crowded, so I never took it, I prefer to order a la carte and it's waaayyyy more delicious and convenient.
It has NO DIRECT HUB TO Tunjungan Plaza. No offense, but that sucks. And the parking is combined with mall so you might got waaayyyyyy parking spot to the elevator that connects to the hotel.
Smell of the hotel is great. Great location and good maintenance hotel. Friendly hotel security and porters. Location is connected to a shopping mall. Rooms is very bright and modern. Bathroom is also well maintained and clean.
Reception staff is not very flexible. Been staying there Twice a year at least since they open, but no record what's my favorite rooms. Price have also gone up quite a bit. Time to search for alternative.
Four Points by Sheraton Surabaya welcomes you to the shores of East Java, Indonesia with contemporary hotel rooms, thoughtful amenities and award-winning service. Intuitively designed rooms and suites offer everything you need to travel the way you like, from complimentary Wi-Fi access and flat-screen TVs with cable channels to our signature Four Comfort Bed, 24-hour room service, and floor-to-ceiling windows. You can savor a great meal at Lime, our hotel restaurant, or sip coffee at the Lobby Lounge. Stay fit in our 24-hour gym, or take a dip in the sparkling outdoor pool. Those planning events in Surabaya will appreciate our versatile venues, which include an impressive ballroom and modern conference rooms. In the mood to explore? In addition to being connected to Tunjungan Plaza, the city's largest shopping and entertainment destination, our hotel is near Gubeng Station, Grand City, historic landmarks, children's activities and more. You're in for a memorable stay at Four Points by Sheraton Surabaya.
based on 5,583 reviews
Things to know
- Clean rooms
- Friendly service
- Comfortable beds
- Great shopping
Policies vary by room type and provider.
FAQs when booking at Four Points by Sheraton Surabaya
Where is Four Points by Sheraton Surabaya located?
Four Points by Sheraton Surabaya is located at JL. Embong Malang 25-31, 1.8 km from the centre of Surabaya. Tunjungan Plaza is the closest landmark to Four Points by Sheraton Surabaya.
When is check-in time and check-out time at Four Points by Sheraton Surabaya?
Check-in time is 15:00 and check-out time is 12:00 at Four Points by Sheraton Surabaya.
Does Four Points by Sheraton Surabaya offer free Wi-Fi?
Yes, Four Points by Sheraton Surabaya offers free Wi-Fi.
Does Four Points by Sheraton Surabaya offer free parking?
Yes, Four Points by Sheraton Surabaya offers free parking.
Does Four Points by Sheraton Surabaya offer free airport shuttle service?
No, Four Points by Sheraton Surabaya does not offer free airport shuttle service.
How far is Four Points by Sheraton Surabaya from the airport?
Four Points by Sheraton Surabaya is 14.1 km from Surabaya Juanda. Four Points by Sheraton Surabaya is 74 km from Malang.
Can you bring pets to Four Points by Sheraton Surabaya?
No, pets are not allowed at Four Points by Sheraton Surabaya.
Does Four Points by Sheraton Surabaya have a pool?
Yes, Four Points by Sheraton Surabaya has a pool on-site.
Reviews about Four Points by Sheraton Surabaya
Most popular landmarks
- Tunjungan Plaza 186 m
- Grahadi 0.4 km
- Joko Dolog Statue 0.5 km
- BG Junction 0.9 km
- Sharp Bamboo Monument 0.9 km
- Surabaya Plaza Shopping Mall 1 km
|Surabaya Juanda||14.1 km|