8.0 Excellent27 May 2022
I appreciate it
10.0 Excellent30 Dec 2021
Everything was great, car was ready, quick check out. My only issue is with the way the car insurance was handled. I paid an amount through Kayak which I found out was through a third party, which if I had an accident I would have been responsible to pay for the repairs and then would have been reimbursed through the third party. I'm sure this was disclosed in the fine print, but seems manipulative. I ended up paying an additional amount through Hertz directly, which would cover all repairs had there been damage or an accident.
10.0 Excellent17 Sep 2021
It was very convenient to have the cars available just outside the terminal, no shuttle busses, etc. I was surprised at the high mileage, over 50,000, but didnt have any operational problems. The van was very clean and comfortable for 5 people plus our luggage.
4.8 Okay3 Aug 2018
Altima conditionUpon returning car, I expressed to clerk, Taylor, that front bumper was scratched when I initially picked up car. Taylor stated that wouldn’t be an issue since I initially picked up car in that condition.Receive phone call regarding scratched front bumper and I had to take the time to write an email and re-explain condition of car at time of pickup, along with pictures. Poor communication between the two Hertz car company. Customer service should have handled this situation. Hoping to soon be informed of the confirmation of my email.
9.6 Excellent5 Sep 2017
The car was great - very comfortable. The desk agent was knowledgeable and prompt.We had rented a car the prior week and had to switch cars for the second week rental so that the second vehicle could be transported to Michigan to be sold. It would have been ideal - and less hassle of moving luggage - to keep the original car (which also had Michigan plates), but both vehicles were comfortable and met our needs.
8.0 Excellent20 Jun 2017
took a long time to give us the carstaff very courteousThe computer told the employee that the price we prepaid was not allowed, check with their supervisor. She found the supervisor, both said they never saw this exception. They called their back office, no one is familiar with that exception. took about a half hour to get our rental, otherwise, it's good.
10.0 Excellent5 Jun 2017
10.0 Excellent11 May 2017
EffortlessCheck in desk to car 1 minute walkWeather
6.8 Good29 Dec 2016
Meh...Reserved a mid sized suv for family trip through questionable weather specifically for the 4 wheel drive. Was later told they couldn't promise a 4 wheel drive even though reservation was made months in advance. Check in and out was very easy with friendly staff. Was given a RAV4 instead of promised Jeep liberty that was ok except high beams didn't work. Price was good but there was snafu with a gift certificate that took extra calls to figure out. . Overall ok but not great.
7.2 Good19 Jul 2016
Nice car, cleanPick up location was hard to find.