Book Sixt car hires in Rome

Pros: Sixt car rental didn’t top off the Diesel engine fuel that is needed for the car to run. (Not diesel which we can get from a gas station but the engine fuel). So we were stranded on Christmas Eve and had to call a tow truck. Nothing was open to buy and refill and we wasted three hours; 10 people in the middle of the night on Christmas Eve. Even at the time of rental they were unhelpful and simply focused on up selling us and getting us to spend more and more citing Italian laws which we were unfamiliar with, being from another country.

Cons: They need to take better care of their cars before renting them out. A simple engine fuel top up would have saved us hours in the middle of the night with five kids in the car. Terrible rental place would not recommend to anyone who values safety

Pros: Drop off staff was very friendly (Milan)

Cons: When picking up the car it felt like the staff attempted to scare me into signing extra insurance (have separate insurance) and the staff was uninterested in noting additional scratches on the car not registered. I took photos. When dropping off the car the parking lot was full and with no staff

Pros: The staff was really friendly, but their offers did not match my reservation

Pros: Car was clean

Cons: We didn’t get the car we booked so we were forced to upgrade, the drop off was unclear as there was no signage explaining where we needed to be. Additionally once we found the drop off point there obviously was no communication as the next day we received a phone call to check when we were returning the already returned vehicle. Overall we feel greatly misled, and probably won’t be renting a car through kayak again

It never happened

Pros: Nothing!

Cons: Our flight was late and they gave our car to someone else. My son had to arrange for us to get another car at significantly more cost. Not happy with his first Experience and likely will not use Kayak again!