Guest reviews
Overall rating
7.5
Good
Based on 1,098 reviews
Cleanliness
7.6
Comfort
7.1
Pick-up/Drop-off
6.8
Value for money
6.4
Pros
"Staff very friendly and helpful."
(in 628 reviews)
"Nice car - new ."
(in 1668 reviews)
"Rental experience was mostly good."
(in 269 reviews)
Cons
"The customer service was terrible."
(in 171 reviews)
"car return experience was unprofessional."
(in 843 reviews)
"Didn't get the car I reserved"
(in 844 reviews)
Recent reviews
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Find reviews that mention:
customer service
credit card
car was clean
great car
car was great
pick up and drop
friendly staff
great service
great experience
car available
returned the car
great price
car return
charged extra
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8.0
Cons: Our car’s clutch went out...had to be towed.
review from
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6.0
Pros: Drop off staff was very friendly (Milan)
Cons: When picking up the car it felt like the staff attempted to scare me into signing extra insurance (have separate insurance) and the staff was uninterested in noting additional scratches on the car not registered. I took photos. When dropping off the car the parking lot was full and with no staff
review from
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2.0
Pros: The staff was really friendly, but their offers did not match my reservation
review from
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5.2
Pros: Car was clean
Cons: We didn’t get the car we booked so we were forced to upgrade, the drop off was unclear as there was no signage explaining where we needed to be. Additionally once we found the drop off point there obviously was no communication as the next day we received a phone call to check when we were returning the already returned vehicle. Overall we feel greatly misled, and probably won’t be renting a car through kayak again
review from
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2.0
It never happened
Pros: Nothing!
Cons: Our flight was late and they gave our car to someone else. My son had to arrange for us to get another car at significantly more cost. Not happy with his first Experience and likely will not use Kayak again!
review from
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7.6
Hidden fees
Pros: Car was great, clean, easy pick up/ drop off.
Cons: An extra 22% VAT charge was added, cost was well over what was quoted.
review from
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8.0
Lack of flexibility
Pros: Good clean car. Fiat 500 did what it was supposed to do.
Cons: I was two hours early and I was told by the clerk I had to wait two hours to get the car. It wasn’t that they didn’t have any cars, they had quite a number of them but I was out of the norm and she didn’t know what to do. The car was good in all respects except the washer fluid for the windshield and back window were empty.
review from
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9.6
Pros: Fine car...upgrade since they didn't have car we originally contracted for.
review from
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10.0
Excellent Service
Pros: Speed of pick up & Delivery - Efficient service on both occasions Possibilty to use either of Rome's airports for return.
Cons: Unable to get hands free phone to work on the Fiat Panda.
review from
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2.0
Cons: Would not rent me a car with my United States drivers license. Said I needed an “international” license. Have rented from sixt before and this was never an issue. Walked to a different rental agency counter next door and they had no problems renting me a car with that license. Would give a negative score for customer service if I could.
review from
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10.0
Pros: Over all very satisfied
review from
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2.0
I was charged for 'free' upgrades and other things without consent
Cons: The agent at the pickup desk said "I will upgrade you to an automatic for FREE". Well, that was not free as they charged us for it. They also charged us for a navigation system which we did not request and insurance (my credit card covers insurance) without once mentioning either of these items. Once I noticed the charges on my account we made about seven or eight calls to try to remove them without success. We even called the Ciampino pickup location and spoke with a lady there that said she was the manager and who was quite argumentative and then hung up on us (or we got disconnected but I doubt it as when we called back seconds later they never pick up again). The car was also not clean. Overall a very poor experience!
review from
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9.6
Pros: Fine car...upgrade since they didn't have car we originally contracted for.
review from
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10.0
Excellent Service
Pros: Speed of pick up & Delivery - Efficient service on both occasions Possibilty to use either of Rome's airports for return.
Cons: Unable to get hands free phone to work on the Fiat Panda.
review from
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10.0
Pros: Over all very satisfied
review from
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8.0
Cons: Our car’s clutch went out...had to be towed.
review from
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7.6
Hidden fees
Pros: Car was great, clean, easy pick up/ drop off.
Cons: An extra 22% VAT charge was added, cost was well over what was quoted.
review from
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8.0
Lack of flexibility
Pros: Good clean car. Fiat 500 did what it was supposed to do.
Cons: I was two hours early and I was told by the clerk I had to wait two hours to get the car. It wasn’t that they didn’t have any cars, they had quite a number of them but I was out of the norm and she didn’t know what to do. The car was good in all respects except the washer fluid for the windshield and back window were empty.
review from
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6.0
Pros: Drop off staff was very friendly (Milan)
Cons: When picking up the car it felt like the staff attempted to scare me into signing extra insurance (have separate insurance) and the staff was uninterested in noting additional scratches on the car not registered. I took photos. When dropping off the car the parking lot was full and with no staff
review from
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2.0
Pros: The staff was really friendly, but their offers did not match my reservation
review from
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5.2
Pros: Car was clean
Cons: We didn’t get the car we booked so we were forced to upgrade, the drop off was unclear as there was no signage explaining where we needed to be. Additionally once we found the drop off point there obviously was no communication as the next day we received a phone call to check when we were returning the already returned vehicle. Overall we feel greatly misled, and probably won’t be renting a car through kayak again
review from
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2.0
It never happened
Pros: Nothing!
Cons: Our flight was late and they gave our car to someone else. My son had to arrange for us to get another car at significantly more cost. Not happy with his first Experience and likely will not use Kayak again!
review from
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2.0
Cons: Would not rent me a car with my United States drivers license. Said I needed an “international” license. Have rented from sixt before and this was never an issue. Walked to a different rental agency counter next door and they had no problems renting me a car with that license. Would give a negative score for customer service if I could.
review from
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2.0
I was charged for 'free' upgrades and other things without consent
Cons: The agent at the pickup desk said "I will upgrade you to an automatic for FREE". Well, that was not free as they charged us for it. They also charged us for a navigation system which we did not request and insurance (my credit card covers insurance) without once mentioning either of these items. Once I noticed the charges on my account we made about seven or eight calls to try to remove them without success. We even called the Ciampino pickup location and spoke with a lady there that said she was the manager and who was quite argumentative and then hung up on us (or we got disconnected but I doubt it as when we called back seconds later they never pick up again). The car was also not clean. Overall a very poor experience!
review from
Other suppliers in Rome scored
Where can I find Sixt hire cars in Rome?
Via Mario Mameli c/o P6, Sixt car rentals
Address
Via Mario Mameli c/o P6Hours
| Monday | 08:00 - 22:00 |
| Tuesday | 08:00 - 22:00 |
| Wednesday | 08:00 - 22:00 |
| Thursday | 08:00 - 22:00 |
| Friday | 08:00 - 22:00 |
| Saturday | 08:00 - 22:00 |
| Sunday | 08:00 - 22:00 |
Phone
+39 029 475 7979FAQs about renting a car from Sixt in Rome
How many car hire locations does Sixt have in Rome?
Sixt has 4 car hire locations in Rome. Take a look at our Sixt hire location map to find the best car hires near you.
Does Sixt have a car hire location at the airport: Fiumicino airport (FCO)?
Yes
Does Sixt offer shuttle or airport pick-up services from Fiumicino airport (FCO)?
Yes
Does Sixt have a car hire location at the airport: Ciampino airport (CIA)?
Yes
Does Sixt offer shuttle or airport pick-up services from Ciampino airport (CIA)?
Yes
