Guest reviews
Overall rating
7.5
Good
Based on 1,084 reviews
Cleanliness
8.7
Comfort
8.5
Pick-up/Drop-off
7.5
Value for money
7.8
Pros
"Staff very friendly and helpful."
(in 628 reviews)
"Nice car - new ."
(in 1668 reviews)
"Rental experience was mostly good."
(in 269 reviews)
Cons
"The customer service was terrible."
(in 171 reviews)
"car return experience was unprofessional."
(in 843 reviews)
"Didn't get the car I reserved"
(in 844 reviews)
Recent reviews
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Find reviews that mention:
customer service
credit card
car was clean
great car
car was great
pick up and drop
friendly staff
great service
great experience
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returned the car
great price
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charged extra
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4.4
Cons: Rep who checked in was horrible. 8 times I told him that I had Ins coverage with my credit card benefits. Each time he refused and charged me anyway. At one time he said the res wasn’t theirs, other time he said I could leave. Unbelievably poor service and misleading info. Please report this guy to execs... he needs to go or be retrained. I would go with a different co.
review from
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6.8
Confusion at pickup
Pros: Car that we got at the end was great. Return was smooth and quick.
Cons: Confusion, misinformation first day and no car for winter conditions in Sweden, no money back. I had to call Sixt headquarter to sort it out. Car was provided next day. Maybe I should inform to get car with winter tires, although all other rentals I asked had them as standard. My problem is the communication at the branch. Next time I will go with a different car rental.
review from
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2.0
Cons: If y heave only debit card whit money for guarantie mie give me the car. Last years Avis give me stiu seame card.
review from
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5.6
Cons: We’ve rented cars for over 40 years. When dropping off this car the agent insisted on charging us for a scratch that we could barely detect. It was under the rear door, not even visible when the door was closed. It looked like dirt. We’ve never been charged for damage like this before. It felt like an assault. I still can’t believe the agent insisted we be charged
review from
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6.4
Good customer service but outrageously strict return policy
Pros: The car I received was as expected. The young man ts the check-out counter was exceptionally helpful when I had problems with my American credit card. (Unfortunately, I didn't catch his name, but he appeared to be of immigrant background, and I hope the company knows what a great employee they have!) .
Cons: When I returned the car, the employee in charge of returns was exceptionally diligent in going over the car which had a number of minor scratches when I received it. I ought to have checked these more carefully before departing with the car, but after 20+ years of renting cars during visits to Denmark, I have never had any issues, so I didn't do so. When I returned the car, I was informed that the car had two additional minor scratches that I would be held responsible for. I honestly do not believe that these scratches happened while I was using the car, but of course I have no proof. Given the fact that a number of other scratches remained on the car, the company obviously do not fix these, so it seems extravagant that my insurance company will be charged for repairing these. Besides, the windshield wipers were not working correctly (which I only discovered in a rain storm), but when I mentioned this to the employee upon return, I was given not even an apology. Next time around, I will llok for another car rental company.
review from
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2.0
Still waiting on a refund
Cons: They did not except the currency that I had a credit card and said I would be refunded fully and not charged. I am still awaiting the refund on the $36 I put in for the travel insurance for the car. Please refund immediately
review from
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8.0
Cons: Difficult getting gas in the area. There was one but would not take credit card.
review from
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10.0
Pros: Fantastic upgrade and easy, quick rental and then we were on the road!
review from
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10.0
Pros: Best prices as low as 10$us a day with unlimited km
Cons: the car is too intelligent and there is a noise for everything
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10.0
Sixt is best
Pros: Had a brand new Opel Mokka, aut gear. Very pleasant car, economic and silent.
review from
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10.0
Pros: Fantastic upgrade and easy, quick rental and then we were on the road!
review from
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10.0
Pros: Best prices as low as 10$us a day with unlimited km
Cons: the car is too intelligent and there is a noise for everything
review from
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10.0
Sixt is best
Pros: Had a brand new Opel Mokka, aut gear. Very pleasant car, economic and silent.
review from
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6.8
Confusion at pickup
Pros: Car that we got at the end was great. Return was smooth and quick.
Cons: Confusion, misinformation first day and no car for winter conditions in Sweden, no money back. I had to call Sixt headquarter to sort it out. Car was provided next day. Maybe I should inform to get car with winter tires, although all other rentals I asked had them as standard. My problem is the communication at the branch. Next time I will go with a different car rental.
review from
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8.0
Cons: Difficult getting gas in the area. There was one but would not take credit card.
review from
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4.4
Cons: Rep who checked in was horrible. 8 times I told him that I had Ins coverage with my credit card benefits. Each time he refused and charged me anyway. At one time he said the res wasn’t theirs, other time he said I could leave. Unbelievably poor service and misleading info. Please report this guy to execs... he needs to go or be retrained. I would go with a different co.
review from
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2.0
Cons: If y heave only debit card whit money for guarantie mie give me the car. Last years Avis give me stiu seame card.
review from
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5.6
Cons: We’ve rented cars for over 40 years. When dropping off this car the agent insisted on charging us for a scratch that we could barely detect. It was under the rear door, not even visible when the door was closed. It looked like dirt. We’ve never been charged for damage like this before. It felt like an assault. I still can’t believe the agent insisted we be charged
review from
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6.4
Good customer service but outrageously strict return policy
Pros: The car I received was as expected. The young man ts the check-out counter was exceptionally helpful when I had problems with my American credit card. (Unfortunately, I didn't catch his name, but he appeared to be of immigrant background, and I hope the company knows what a great employee they have!) .
Cons: When I returned the car, the employee in charge of returns was exceptionally diligent in going over the car which had a number of minor scratches when I received it. I ought to have checked these more carefully before departing with the car, but after 20+ years of renting cars during visits to Denmark, I have never had any issues, so I didn't do so. When I returned the car, I was informed that the car had two additional minor scratches that I would be held responsible for. I honestly do not believe that these scratches happened while I was using the car, but of course I have no proof. Given the fact that a number of other scratches remained on the car, the company obviously do not fix these, so it seems extravagant that my insurance company will be charged for repairing these. Besides, the windshield wipers were not working correctly (which I only discovered in a rain storm), but when I mentioned this to the employee upon return, I was given not even an apology. Next time around, I will llok for another car rental company.
review from
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2.0
Still waiting on a refund
Cons: They did not except the currency that I had a credit card and said I would be refunded fully and not charged. I am still awaiting the refund on the $36 I put in for the travel insurance for the car. Please refund immediately
review from
Other suppliers in Copenhagen scored
Where can I find Sixt hire cars in Copenhagen?
Lufthavnsboulevarden 2, P1, Sixt car rentals
Address
Lufthavnsboulevarden 2, P1Phone
+45 3246 2944Top tips for hiring a car from Sixt in Copenhagen
- Economy car hires from Sixt in Copenhagen are around 10% cheaper than other car types, on average
FAQs about hiring a car from Sixt in Copenhagen
What is the most popular car hire from Sixt in Copenhagen?
Compact (Volkswagen Golf or similar) is the most frequently booked car hire type from Sixt in Copenhagen.
How many car hire locations does Sixt have in Copenhagen?
Sixt has 3 car hire locations in Copenhagen. Take a look at our Sixt hire location map to find the best car hires near you.
Does Sixt have a car hire location at the airport: Kastrup Copenhagen Airport (CPH)?
Yes
Does Sixt offer shuttle or airport pick-up services from Kastrup Copenhagen Airport (CPH)?
Yes