Guest reviews
Overall rating
6.6
Good
Based on 19 reviews
Cleanliness
7.1
Comfort
7.1
Pick-up/Drop-off
6.2
Value for money
6.2
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Pros
"Car was great and clean"
(in 1659 reviews)
"Great vehicle and friendly staff."
(in 893 reviews)
"Customer service is very good"
(in 198 reviews)
Cons
"Never renting from them again!"
(in 160 reviews)
"The customer service was terrible."
(in 196 reviews)
"The car was not cleaned."
(in 1350 reviews)
Recent reviews
Traveller rating
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car was clean
staff was friendly
great car
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great service
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8.4
Pros: Super friendly staff!
Cons: They texted the wrong number or the phone lines were down so I couldn’t get ahold of them. Navigating back to their shop was a bit tough for someone like me unfamiliar with the area so that was stressful.
review from
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2.0
Feel ripped off
Cons: Extra unexpected $20 “foreign fee” not included in my original quote but i was forced to agree to it at pick up. Used tampon under driver seat. Impossible to pull seat far enough up for comfort. Employees unable to give a map or simple directions in Belfast. Hard sell on the extra insurance. No thanks.
review from
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8.0
Nice Car, Some Challenges
Pros: The car was great and the staff was wonderful. They were kind and helpful.
Cons: The location is off site from the airport (Belfast City) and you have to call for pick up (which is a challenge when traveling abroad!). Additionally, there was a £20 charge for traveling to the Republic of Ireland that was not very clear I would be charged when I booked.
review from
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2.0
They didn't give us a car
Pros: Staff was polite but overall experience wasn't good
Cons: We were refused and our reservation was cancelled because the insurance company didn't want to give us allowance due to lack of experience of driving in UK. We didn't want to take any insurance at all but that how the cancellation was explained.
review from
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2.0
Pros: Never found them. Had to get a last minute reservation with another company and it was much more money.
review from
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8.0
Need to improve on the communication about pick-up site.
Pros: Great car! Friendly staff.
Cons: It was more expensive than I hoped, and the pick-up location was not very convenient to the Belfast airport. It took some minutes ) to call the company (which is costly for international calling...was on hold a bit), find out how/where to get the shuttle to the off-site pick-up location, and get the car. I realize this makes the rental a bit cheaper, but some better communication, maybe...
review from
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8.0
Pros: Easy return
Cons: Needed a shuttle to airport and had to wait 1/2 hour
review from
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8.0
Great Staff
Pros: Great staft
Cons: Insurance too expensive. Did not need it. Did not buy it..
review from
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4.0
Cons: No signage in or out of the Belfast airport as to the location of their office. Finally had to walk to a hotel out of airport to get directions. When I returned the car, was told the (plastic) hubcaps were scratched, thus they would have to charge me $135.00 extra. This was in addition to the insurance I was forced to buy when renting. Had no time to argue as I was trying to catch a train. Very unhappy, feel like I was fleeced.
review from
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2.8
Dangerous and dishonest
Pros: Not much
Cons: Counter is unprepared for customers. Took well over an hour to process two customera. Car had serious mechanical problems and when I called about them (3 times) they said they do not send a truck unless the car is totally broken down. Had to drive a car alomst 200 KM with engine fumes and smoke as well as a serious brake or wheel problem. Put me and my family at great person risk. Was told by Sixt in Belfast and their HQ in Ft Lauderdale that this is their standard policy. I can only imagine someone is driving that dangerous car right now. Then they put me in a replacement car that was unprepared to be rented: dirty and smelled of cigarettes When car was returned was charged 60 pounds cleaning fee for cigarette ashes in the car. My wife and I have never smoked plus she is allergic to it. Shameful place to rent a car.
review from
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9.2
Good value, good service, good car!
Pros: Staff were friendly and informative. Car was in good condition No problems at all
Cons: If I wasn't from NI the pick up at city airport might be hard to find. Make sure to ask for directions!
review from
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