The Westin Seattle

Disappointing Guest Experience

Traveling on business and the Westin Seattle was our conference hotel with a good location. Everything was going great until the checkout experience. Too bad this was my lasting impression. The property is am expensive standard business hotel that could be luxury with am upscale change in cistomer experience

This is an expensive standard hotel. There is nothing plush or above the standard to warrant a non conference rate of $400 a night. The Concierge person, Louise, is rude and has an attitude. I asked a simple question about the location of the bell stand and in a very rude manner she replied, "it's at the luggage assistace desk and gestured behind me. When I told her clearly I hadn't seen it, she double downed and said, "that"s what they're there for!" in a condescending tone. The other guests were made uncomfortable to witness her poor and substandard customer service. I am also sending correspondence to hq.

Noisy, not enough staff, information on website unclear

The view is nice and close to everything downtown. Not a bad walk to the stadium - we were there for an event. Easy to catch a taxi.

At busy check-in hours they did not have all the desk staff available and there were long lines for check-in. Took about 30 min to get through the line. There were many young drunk 20 year olds in the hotel that night. They stood outside our room talking at 1am until I asked them to please go in there room. They then spent the last couple hours being loud and running down the hall banging on everyone's doors until I finally called security at around 3:30am. This is not what I would expect from a high end hotel with the amount of money they charge. At check-in we wanted to self-park (not worth the $25 more per night for valet. The gate for self-park was closed with a sign to go to the main entrance location (this causes a 6 block detour with the one-way streets). When we returned the valets told us that self-parking was not being allowed due to an event (which we were there for). So they were only allowing valet (to rip us off another $25/night). We were then told we had to go another 6 blocks detour to the only self-parking option if we did not want to allow them to park our car. I would have been fine with the location we parked at if it had been clear. The process made it clear that they made it super difficult so that everyone would just do the valet parking. Once you get in line to check in you have no way out due to the valet only. The hotel also charges very high prices for wi-fi per day. I would expect for a hotel that hosts events and such would allow free internet access or at least a decent price. For a slower speed for download up/down than I get at home they wanted $29/day. I would not stay here again and would say that it is not equal to a 4 star hotel. It felt as if they were not staffed appropriately and felt ripped off at every turn.

Easy check in and express check out. Perfect location for exploring Seattle on foot as within easy walking distance to Pike Market, shopping centres, monorail etc...great views of Puget Sound and the Space Needle (we were on the 40th floor).

No free internet in hotel rooms - had to go to lobby for free access which is very inconvenient. Bathrooms are on the small side but "Heavenly Shower" was great.

Location is great. 10 min. from Market; 15 min. From Seattle Center

pool & fitness

The bed,

Remote would not turn on or off the TV. Had to use the power switch on the TV. Inconvienent.