Crown Spa Hotel Scarborough by Compass Hospitality

Well equipped gym. Sauna. Spa. Foot spa. Ice cave

Better information on mislaid items. Left jacket in the bar. When we enquired about this 3 different members of staff told us all items which were found would he handed into lost property and it was not in lost property. We explained we had not left the hotel and knew exactly where we had left it. Was not too bothered about the jacket but needed the car keys that were in the pocket. We were told we had to wait till 2.30pm till change over of staff. We asked could you not ring whoever's was taking over and of, as they had previously told us, all items were handed into lost property at reception then what different answer would the change over of staff given us? The manger went to ring another member of staff. He came back a short time later with my jacket that had been found hanging up in the staff room. Why was it hanging in there I wonder? And not handed into lost property? I was just pleased to have my car and house keys back!