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|Distance to city centre||0.7 km|
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Upon check in we were given a key to a dirty room. (I mean hadn’t been cleaned from the previous guest). Mind you we arrive well after check in! My wife and I were told to wait 15min. 45 min later we were allowed to go into a room that we witness them not even change the under sheet of the bed. The room is self had mould everywhere, the bathroom was disgusting. There was a used sanitary item that was on the floor outside our room for 2 days. There is breakfast, but it was also terrible. The restaurant lady abused us as she thought we had come from outside the hotel even though we presented our room key. On the second day we were told by her what we were having for breakfast and not given a choice. The reception staff weren’t much better. If you decide to stay here pack some ear plugs. The hotel is noisy at night so you won’t get much sleep. We left San Cristóbal a day early as we didn’t want to stay at this hotel a second longer! Unfortunately, very hard to give this hotel a good review.
With a stay at Hotel Palacio de Moctezuma in San Cristobal de las Casas (Zona Centro), you'll be within a 10-minute walk of San Cristobal de las Casas Cathedral and Santo Domingo Handicraft Market. Featured amenities include dry cleaning/laundry services, laundry facilities, and a safe deposit box at the front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
based on 266 reviews
Things to know
- Clean rooms
- Good wifi quality
- Pleasant hotel grounds
Policies vary by room type and provider.
FAQs when booking at Palacio de Moctezuma
Where is Palacio de Moctezuma located?
Palacio de Moctezuma is located at Avenida Benito Juarez 16 Colonia Centro, 0.7 km from the centre of San Cristóbal de las Casas. Handicrafts Market is the closest landmark to Palacio de Moctezuma.
When is check-in time and check-out time at Palacio de Moctezuma?
Check-in time is 12:00 and check-out time is 12:00 at Palacio de Moctezuma.
Does Palacio de Moctezuma offer free Wi-Fi?
Yes, Palacio de Moctezuma offers free Wi-Fi.
Does Palacio de Moctezuma offer free parking?
Yes, Palacio de Moctezuma offers free parking.
Does Palacio de Moctezuma offer free airport shuttle service?
No, Palacio de Moctezuma does not offer free airport shuttle service.
How far is Palacio de Moctezuma from the airport?
Palacio de Moctezuma is 45.2 km from Tuxtla Gutiérrez Ángel Albino Corzo. Palacio de Moctezuma is 112.4 km from Palenque.
Does Palacio de Moctezuma have a pool?
No, Palacio de Moctezuma does not have a pool on-site.
Most popular landmarks
- Handicrafts Market 213 m
- San Cristobal de las Casas Cathedral 306 m
- Arches of Carmen 340 m
- Plaza de La Paz 365 m
- Mesoamerican Museum of Jade 0.5 km
- Church of San Cristobal 0.6 km
|Tuxtla Gutiérrez Ángel Albino Corzo||45.2 km|