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|"Thermal pool was great to!"||(in 94 reviews)|
|"Very friendly and helpful hosts."||(in 15 reviews)|
|"Staff very friendly and exceptionally helpful."||(in 44 reviews)|
|"Beds are queen size not king"||(in 7 reviews)|
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Vicki was so friendly and welcoming when we arrived. We were concerned there might be traffic noise from the nearby road at night, but it wasn’t an issue at all. The room was extremely comfortable, particularly the bed. We also enjoyed using the hot mineral pool - so relaxing!
Comfortable and clean
The management were inflexible and on the unfriendly side. We were not aware of the 8pm check in deadline so when we turned up at 9.30pm the manager was fairly stroppy with us even though we apologised and he lives onsite next door to the office. We wanted to shorten the stay by one night as my wife was injured and could not use any of the facilities but they immediately ruled out any kind of a refund. This was part of the contract so they were within their rights but the motel and the whole town was pretty empty so we weren’t depriving them of another booking. I suggest that outside of the busy Xmas and January period, you don’t really need to book ahead as you won’t get any refund if your plans change.
Having to sign that we wouldn’t leave odorous smells in the unit and having to agree to pay $300 from credit card the motel holds if we did was insulting and possibly illegal. Who judges if a smell is odourous. The motel owners and they could deem whatever they feel like as odourous. .The last sentence of the lengthy rule book stated “now we have got that of our chest” was very unwelcoming. I felt I was treated like a naughty school pupil!
We had a warm greeting from the owners. They gave us loads of information on what to see and do locally. Great location, easy to find and a nice quiet area. There is a fuel station, good fish and chip shop and a great fruit and veg store across the road if you need them. The apartment was nice and clean and had nice fluffy white towels. Owners gave a very full description of amenities on site including thermal baths which we tried and liked.
Downside to this is the lumpy couch in living area. It was very uncomfortable to sit on. Other minor fault is the well used cleaning sponge and dishwashing brush. There should be a new cloth/scourer supplied for each customer. (They are not expensive)
we did'nt have breakfast next time we will. The refurbishment that has been done was to a high standard.
A little more care when cleaning the shower ie: the corners are prone to mould and i actually wiped it off.
With a stay at Cleveland Thermal Motel in Rotorua, you'll be within a 5-minute drive of Tamaki Maori Village and Skyline Rotorua. Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
based on 359 reviews
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Most popular landmarks
- Kuirau Park 0.7 km
- Rotorua Museum of Art and History 1.9 km
- Polynesian Spa 1.9 km
- Springfield Golf Club 2.8 km
- Rotorua International Stadium 3.4 km
- Rotorua Golf Club 3.9 km