Rome Van Rentals

Cons: they told us they didnt have cars even though the reservation was confirmed

Cons: I received my rental car and drove it within minutes of driving out the parking lot was pulled over for missing my front license plate. I went back to hertz and they claimed I had lost it and would just have to deal with it for the rest of the week. The customer service was horrific. DO NOT USE!

Cons: They were not prepared when we picked up the car and despite arranging an after hours drop off before traveling and again in Rome when picking up the car we discovered there was no place to leave it in Sanremo. So, we had to cancel plans to travel to France yesterday and stay in Sanremo, now Hertz is closed and we still have nowhere to leave the car!

Cons: Horrific experience with Hertz in Rome Fiumicino. Rented a car that had a tire blown as soon as I started driving it. Called the Hertz location in Fiumicino and no answer. Called multiple times, but no answer. Had to call the US number only to get transferred to Road Side assistance for Canada? Ended up changing the tire myself then drove to my hotel. Kept calling Hertz in Rome (total of 8 times that day) but no answer. Tried calling Naples (no answer), Milano (no answer) and Salerno (answered but told me I wasn't covered because Hertz had franchised their business in Italy?). Suggested I pay for the flat myself and be on my way. In order to salvage my trip, I did just that. Only to find that the tire had prior damage in two places and it was unlikely that it could withstand another "patch" job. Nevertheless, I paid the fee for just that and tried to get ahold of Rome Hertz another 14 times over 4 days. No answer! The car sat parked because the newly patched tire went flat again! Seriously, I can't make this stuff up. Called the US again without help as they simply said I needed to deal directly with Rome Hertz only. I used Twitter to get a road side assistance number for Italy and the towed the car finally, while I had 5 days left on my rental. They refused to take me to Hertz to get a replacement saying I needed to pay a taxi for that (I was 60 miles away from the nearest location). I simply told them to keep the car and I would deal with it upon my return to Rome via another means. When I got to Rome, they had the nerve to charge me for a one way drop off charge in addition to my full contracted rate. NEVER AGAIN WILL I RENT FROM HERTZ/DOLLAR/THRIFY.

Cons: The line to pick up our car in Rome was very long

Cons: Very difficult to find the drop off even with Navigation. Employee was not very attentive or helpful.

Cons: The they close the rental office they should be open 24/7 or maybe they are open 24/7 but this was my first time in Europe.

Cons: Having to wait 2 hours in Rome to check-in with our reservation. A line ordering system that did not make any sense (draw a number for two other companies but not Dollar). Then, stand around because there was only standing room only. Really not efficient.

Cons: Wished for an explanation of some simple things -- how to buy gas or turn on the A/C.

Cons: Dollar uses Hertz/Thrifty as agents but nowhere is this mentioned. Nowhere did it say at Rome train station the location to do the paper work was different than where there cars are located so went to the wrong location. Asked about if the car was returned a little after the origination time (as we had to walk back to the parking garage delaying the pick up of the car) if this would be and issue and was told that as long as I was close it would be ok. Found out at the garage that I was not given all the paper work so at the pick up garage they generated new paper work. Picked up the car. The car was not clean. Rushed check out process Large dent in passenger side door and significant scratches elsewhere. Was told by the garage staff they were aware of all the damage. Thankfully took pictures and paid for the supplemental insurance (very pricey). Drove the car without incident. The return to Florence was more near chaos. Arrived a half hour after the origination time due trouble getting diesel and was immediately asked about getting in an accident due to the dent in the door and also noted the scratches. Also he noted I was a 1/2 hour late returning the car. I stated that the body damage was there already there when we got the car but the somewhat surly check in person stated the paper work had no mention of the car having any damage what so ever. His attitude slowly changed when he realized the substitute paper work given to me at the garage was essentially blank with nor even the starting milage filled in. We worked out a guesstimate for the starting milage and likely since I had the supplemebtal full coverage and time dated pictures of the damage he said nothing more about body damage. Also nothing further about late arrival. After having significant stressr and feeling like this was all going terrible wrong he said everything was fine and he closed the rental. In the end I am not sure I would use Dollar again too much chaos!

Cons: It look over 1.5 hours to get the car which mostly killed that day for us.

Cons: We spent nearly an hour with the agent trying to sell us insurance we kept saying we didn't want. Then I asked about switching to an automatic. When it was apparent that the automatic transmission car was going to cost about 400 euro more, we said no forget it, that we'd go with what we had reserved. But he kept making tweaks and changes to the deal to try to get us to go with the bigger car (seriously, after a translatlantic flight and NO sleep, who wants to spend an hour with someone trying to upsell you?). Finally I said, I just want the car I reserved. And he said, ok, we'll give you the bigger car for the same price. What??? I suspect the car I reserved wasn't even available so the whole thing had been a charade to get us to get the bigger vehicle. And only it wasn't exactly the same price I had reserved it at. We had a heck of a time with a 9-passenger vehicle trying to get through some of the narrow streets and ended up scratching a bumper. All in all, I would avoid Budget/Avis at all costs!

Cons: First, I reserved a Bmw 5 series but received a huge Volvo. Not the end of the world but the car was quite larger then was convient due to driving the malfunction coast. Second, union return I was charged 370 euro which is about $410. I was quoted $259 after taxes I believe. I did request insurance at 15 a day for four days. The insurance factored in should've brought my total closer to $320. Can you explain to me why I was charged so much more then my quote? Thank you

Cons: Service at check in at store

Cons: Staff at drop off are terrible in Naples, had paperwork that I got on pickup indicating slight damage on bumper, but when I dropped of the car they said the paperwork meant nothing and the I was responsible for the damage.

Cons: Bait and switch.

Cons: Avis emplyee told me it is €20 per day for full coverage insurance. However when I pay it, it was more than double because of 90% of taxes. They should have told me before I pay.

Cons: The insurance was so high and that was not mentioned when booking the car online. The VAT as well. I would not rent the car if that was mentioned in the site. I found that totally not fear.

Cons: The service at Rome airport where we picked up the car was really, really bad. We had to wait 3hours to see an agent in order to get our car. Very crowded people yelling at the agents. And we lost nearly half day of our vacation waiting for a rental car. Very bad Avis needs to look into this.

Cons: Everything !!!!! Worst experience ever ! Scam scheme !! They literally scam all tourists ! From Prepaid Gaz to Dropoff Thank You Avis You Rock

Cons: Car was not ready at 10 o'clock even though we had pick up time at 7am. The staff was still washing it. When we asked them to expedite they handed it to us wet and with poor visibility through the windows. Renault Twingo not in range of Fiat Panda in my opinion.

Cons: The place for putting my charger of mobile and GPS, was not working at all Also by comfort, the car was good not perfect. (I searched for a car written is good for 5 passengers, but truly it was comfortable for 4)

Cons: When picking up the car it felt like the staff attempted to scare me into signing extra insurance (have separate insurance) and the staff was uninterested in noting additional scratches on the car not registered. I took photos. When dropping off the car the parking lot was full and with no staff

Cons: An extra 22% VAT charge was added, cost was well over what was quoted.