Puebla City hotels near Artist Quarter

Pros: Servicio la gente que trabaja en el hotel es muy amable.

Cons: NA

Pros: The hotel is new and stylish. An old building converted into a hotel where they thought of every detail. Great breakfast. Two excellent restaurants and two bars. An excellent spa. Perfect service. We enjoyed every moment

Cons: Every thing was perfect

Pros: Everything specially the breakfast and the unique building

Cons: Nothing

Pros: Fantastic hotel, amazing rooms and public spaces, a lot of details of local history and heritage. Massive bathrooms! Great staff, very friendly with very high service levels.

Pros: It's a beautiful hotel, very clean and comfortable. Nice design and decor. Spacious rooms. The porters, doormen, bartenders were extremely nice and polite.

Cons: We booked the room of the high category in the hotel for two nights. The room we were given wasn’t exactly the one we booked, it didn’t meet the description on booking.com, but we liked it. In the fist evening we found out that air conditioning doesn’t work and it was too cold in the room. The hotel sent an electrician immediately, who after 30 min of doing smth convinced us, that it was fixed. So we happily left for dinner. Upon return we were surprised to find that room temperature dropped down even more. We went to the reception and asked for the room change, but the answer was “we’re fully booked tonight and the only thing I can do is to send the master again”. So he came again and left at 23.30 with the same words and same result. It didn’t work. Meanwhile we found out on booking.com that the hotel had 3 rooms of the same category available that night. So the receptionist has simply lied to us. We could contact booking.com and ask to solve the problem, but it’s the least thing you want to do at midnight. Still we called the reception and demanded the meeting with the general manager at 09.30. When we appeared at the reception next morning we were told that GM is not there and comes at 11.00 (not to early for Monday morning, right?). So we left a business card with request of the GM’s comments. But no one ever contacted us, no apologies were brought, nothing. We were simply ignored. We don’t believe that the GM of 70-rooms hotel is that busy that he can’t find a time to meet the guests and make sure they’re satisfied. As frequent travellers and people who know hotel business well we rarely complain, but we consider it a very bad service when people lie to clients and then ignore them. In fact, air conditioning was fine during the next day, so my comment is even not about technical fail, but service's one.

Pros: Great breakfast, elegant rooms ans facilities, great service

Pros: The shower was very hot and powerful, a great location for what we needed to do to see family. Buffet Breakfast was good value at 150 pesos per person

Cons: Great for one/ two night but rooms are smaller then many hotels in Puebla for perhaps a longer extended stay if you use for other then sleeping .used quite a lot I think for business clients weekdays perfect for a weekend get away.

Pros: Everything was excellent!

Cons: Everything

Pros: Everything was fine

Cons: None

Pros: The hotel is very well located, close to Puebla's downtown, which implies that you can find almost anything you want just a couple of blocks away. Owing to its proximity to primary streets and avenues, access is pretty convenient. The staff is very friendly and helpful.

Cons: I think that my room did not have an acceptable level of isolation (soundproofing), although I'm not quite sure if all rooms have the same issue. It was very clear for me when someone was talking when crossing the hall, or singing in their own room; fortunately, I was tired enough to fall asleep very shortly.

Pros: Very comfotable bed.The shower has good pressure.The people on the front desk are very good.

Cons: Very little natural light in the room

Pros: Location. Very convenient! There are a lot of restaurants and its located downtown. The place is clean and pretty.

Cons: It would be great to get some fresh air into the room, windows can't be opened.

Pros: Breakfast team including Juan Carlos was awesome! Nice coffee provided. Comfortable, well-appointed rooms.

Cons: Person at check in didn't seem too interested. I almost ended up with a passport issue thanks to her... Having said that, the issue was averted by another staff member. Staff were GREAT generally. Quite a lot of light gets through the blinds so couldn't lie in.

Pros: They don’t issue invoices. I had to call ten days after I stayed because they haven’t sent the invoice.

Cons: I need the invoice

Pros: Everything was amazing! The service was great and the location was fabulous.

Cons: Nothing

Pros: Pretentious breakfast served by intrusive waiter

Cons: The hotel was noisy with no double glazing and constant traffic noise as the hotel is right by a main road. The wifi was mediocre and I could not use it on my ipad. The coffee machine in the room was broken

Pros: Well located, clean modern spacious rooms

Pros: The bed was amazing super big and comfortable. The shower was awesome with plenty of hot water. The location is great everything is very close by walking. The view from the room was stunning at the morning right to "Popo" the vulcano that was actually erupting. We were super lucky seeing it from the room.

Cons: The breakfast wasn't the best...

Pros: Everything. Location, view, style...

Pros: The staff is very well trained and their attitude is "can do" all the time.front desk rep, has the best food and sightseeing recommendations. the concierge, gets cars to to take you anywhere. There are others that should be mentioned.

Cons: nothing. All was very good.

Pros: The room was very comfortable and the location was great, only a few blocks from the main square.

Cons: Parking was an issue since it is an outsourced company, and when my husband asked to park our own car in the garage and keep the keys they refused. Only later did the hotel say they could let him keep the keys, but we had already found another parking place by then.

Pros: Problem with the telephone no 'English speaking but not only that the calls were not transfer to the room friends that called me waited a lot of time the call was not transfer and even a message was not given to me to see who called me

Cons: Mainly the problem with the telephone calls and the housekeeping that if I was going to stay on the room working she asked me to hurry because she has to clean the room

Pros: Location

Pros: Centric located. Good amenities

Cons: Noisy lobby

Pros: Alexa and her compañera at the front desk were so friendly and helpful. We felt like cherished and special guests. Beds were very comfortable and we were never disturbed by hallway or nearby room sounds. Loved the location, so close to the zocolo.

Cons: Nothing could have been improved.

Pros: The reception staff are helpful.

Cons: Failure to adhere to health protection due to the chef not wearing gloves when cooking with morning breakfast

Pros: Friendly staff, great location, clean, comfortable room, staff communicate before and during our stay to make sure all our needs were met

Cons: Nothing

Pros: Fantastic location for getting around on foot. Within a few blocks there are plenty of sights and foods to experience. Friendly and helpful staff who didn't seem to mind my Spanglish. Facilities were well kept and quite spacious. It's definitely a modern hotel for a city with such history and colonial aesthetic.

Pros: Location, the problem was: Housekeeping: No Kleenex, cleaning lady rude, not washing clothes, few towels compared with other hotels a/c did not work

Cons: Check daily about my entrance because the card was cancel in the afternoons, so I have to see daily if was able to enter my room, air condition not working

Pros: Location was great

Cons: Very noisy!!! Don't come here if you expect to ger some sleep

Pros: This hotel is beautiful. Everything is stunning including the value for money for such a beautiful hotel and lovely staff. We didn't want to leave.

Pros: Location was great, 2 blocks to main plaza. Staff were helpful & friendly. Highly recommend this hotel.

Cons: Nothing

Pros: Fantastic location and a beautiful property.

Pros: Location

Cons: It needs to be updated, bad smell, overpriced for what they offer, poor service

Pros: The place is GORGEOUS! it used to be a convent in the 1500's and now its a beautiful hotel, the room was very nice , you open the window and it has a step that leads to the front patio where u can sit and enjoy a beautiful view, the bed is super confortable, I will be going back hopefully soon.

Cons: Staff was nice at check in but did not offer any other recommendations of places to see or to let them know if we needed anything else, and at check.out the girl was super slow and never gave me my receipt saying the printer was not working.

Pros: Everything but specifically the extremely friendly and attentive staff, they provided legniappe they really went above and beyond. Even staying in the mirage in Vegas had no comparison to this.

Cons: Everything was perfect.

Pros: It’s a nicely located and charming hotel. It’s full of character and is very clean. The staff is great and the price is incredible.

Cons: It can be loud at night or early in the morning. The bed is also not very comfortable.

Pros: We came here five weeks ago at the start of our holiday in Mexico and we were happy to return before our flight home. The staff are so friendly and helpful.

Cons: Everything good

Cons: Strong detergent smell when we entered first the room

Pros: Yet the rrooms were clean and the beds big and comfortable.

Cons: They tried to double charge the 16% city tax. The booking Sid we would pay a certain price and the it includes a 16 % tax then they added another. Eventually they waived it. Also the check in was 3 pm yet the hotel was not full. I arrived tired and wanted to rest at 1pm but couldn't. They said that was the local time. Yet I think the mark of a great hotel is to help the customer with their needs. Plus they would not deliver the room service.

Pros: Spacious, comfortable, super friendly staff and an extra blanket! I particularly liked the large water dispenser in reception for guests to use meaning less plastic bottles. Will definitely stay here again.

Pros: excellent value for money. Friendly, helpful staff.

Cons: No air con.

Pros: Very nice hotel in the historical center of Puebla Helpfull staff.