Good to know
|Distance to city centre||6.3 km|
|Distance to airport||44.5 km|
|"Spa treatments are amazing ."||(in 10 reviews)|
|"Beautiful setting and good food."||(in 5 reviews)|
|"Food and service was excellent."||(in 12 reviews)|
Time of year
Show reviews that mention
|amazing room||in 14 reviews|
|beach||in 8 reviews|
|beautiful setting||in 8 reviews|
|boutique feel||in 6 reviews|
|centred||in 3 reviews|
|complimentary breakfast||in 11 reviews|
|couples children||in 2 reviews|
|excellent service||in 26 reviews|
|food amazing||in 32 reviews|
|mexico||in 3 reviews|
|nice hotel||in 2 reviews|
|playa del||in 9 reviews|
|pool and whirl||in 6 reviews|
|service food||in 41 reviews|
|spa treatments||in 13 reviews|
|staff were very friendly||in 47 reviews|
|total cost||in 4 reviews|
|tropical garden||in 5 reviews|
|year old mother||in 6 reviews|
The staff make this hotel special. They remember your name and your preferences from the first day. Very peaceful and quiet.
Have no answer for this. Can't think of anything that could have better.
Very Clean. Friendly Staff. Easy access to the beaches.
The restaurant staff were really lovely and really looked after us, particularly at breakfast. The rooms (bar the security issue) are nice and spacious with their own plunge pools. The housekeeping staff did an excellent job cleaning each day.
Didnt get the all inclusive package (which was an additional $390 a day for 2 people), the costs of food and drinks were extremely high which forced us to have to go out a lot.I dont mind paying $200 for a meal when I feel I am getting good value but this distinctly felt like we were being ripped off. The resort is small and located nextdoor to a very large party resort where the music was extremely loud in the evenings and you could hear it in your room, their solution to this is to provide ear plugs for you beside the bed. There was also an issue with a peeping Tom, I was in my room lying on the bed when I noticed the top of someone's head at the window sill, when I stood up and went over he stood up and ran off through a gap in the fence. Thankfully this was on my last day as I don't think I would have stayed on in the resort as it was so unsettling. Two other couples also reported the same, and I found reviews dating back to 2017 stating this has happened to others. Very disappointing the resort has not treated this more seriously and improved security.
Unique, where the jungle meets the sea. Best service and happiest, friendliest staff we have encountered anywhere. Magnificent villa and nothing was too much trouble
WiFi in the villas is not great and the TV sets need upgrading
Situated on the shimmering white sands near Playa Del Carmen in Mexico, Viceroy Riviera Maya is an exclusive property. The resort has been voted the #1 hotel in Mexico and been listed in the top 20 hotels in the world by Travel & Leisure. There is a long list of amenities that guests can enjoy, including beach access, a pool with sundeck, yoga and fitness classes, poolside bar, concierge services, multilingual staff, and airport transportation.
There are seven different room classifications that can be booked. The stand-alone luxury villas include private terraces, plunge pools, and outdoor showers. They have king-sized beds with Egyptian cotton bedding. The Royal Villas include a private sunbathing deck, hammocks overlooking private plunge pools, and 1,000 square feet of living space. The Signature Villas are located closer to the water and include 1,400 sq. feet of living space. Premium Villas are 1,700 square feet and are extremely private. They include butler service and spacious dressing areas. The Ocean View Villas offer picturesque views of the Caribbean coastline. For even more space, guests can book the two-level Luxury Ocean View Villa, which encompasses 2,900 square feet and affords ocean views. The property also has beachfront villas that overlook the ocean.
La Marea restaurant offers contemporary Mexican dishes with a slight Mediterranean flair. Guests can also dine at the newer option called Coral Grill which is an open-air restaurant. There are spa services available at Viceroy Riviera Maya Luxury Resort with treatments that include Phyto-dermo-cosmetic products. Guests are also in close vicinity to Chichen Itza. The concierge can help book a tour with a professional guide.
based on 417 reviews
Things to know
- Nice building
- Very quiet
- Professional service
Policies vary by room type and provider.
FAQs when booking at Viceroy Riviera Maya
Where is Viceroy Riviera Maya located?
Viceroy Riviera Maya is located at Playa Xcalacoco Fraccion 7, 6.3 km from the centre of Playa del Carmen. El Camaleón Mayakoba Golf Club is the closest landmark to Viceroy Riviera Maya.
When is check-in time and check-out time at Viceroy Riviera Maya?
Check-in time is 15:00 and check-out time is 12:00 at Viceroy Riviera Maya.
Does Viceroy Riviera Maya offer free Wi-Fi?
Yes, Viceroy Riviera Maya offers free Wi-Fi.
Does Viceroy Riviera Maya offer free parking?
No, Viceroy Riviera Maya does not offer free parking.
Does Viceroy Riviera Maya offer free airport shuttle service?
No, Viceroy Riviera Maya does not offer free airport shuttle service.
How far is Viceroy Riviera Maya from the airport?
Viceroy Riviera Maya is 19.4 km from Cozumel. Viceroy Riviera Maya is 44.5 km from Cancun.
Can you bring pets to Viceroy Riviera Maya?
Yes, Viceroy Riviera Maya is a pet-friendly hotel.
Does Viceroy Riviera Maya have a pool?
Yes, Viceroy Riviera Maya has a pool on-site.
Reviews about Viceroy Riviera Maya
Most popular landmarks
- El Camaleón Mayakoba Golf Club 3 km
- Mamita's Beach Club 4.9 km
- Parque Natural Tres Ríos 5.2 km
- Muelle Navega 5.3 km
- Parque 28 de julio 5.9 km
- Playa principal de Playa del Carmen 6 km