Prices are in New Zealand Dollars.

Viceroy Riviera Maya

Playa Xcalacoco Fraccion 7, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 877 3000

Cheapest
rate per night

9.2

Excellent
based on 526 reviews
Viceroy Riviera Maya - Playa del Carmen, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
KAYAK $676
Booking.com $719
Priceline $719
KAYAK
Booking.com
Priceline

Good to know

Distance to city centre 6.3 km
Location rating 7.8
Nearest airport Cancun
Distance to airport 44.5 km

Rooms

Check-in
Check-out

Resort rooms

$1,075+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
$1,075 per night
IMAGE
Unknown
$1,301 per night
IMAGE
Unknown
$1,820 per night

Premium rooms

$2,042+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
$2,042 per night
IMAGE
Unknown
$2,557 per night

Standard rooms

$1,530+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
$1,530 per night
IMAGE
Unknown
$1,567 per night
IMAGE
Unknown
$1,621 per night

Luxury rooms

$676+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
$1,058 per night
IMAGE
Queen bed
$1,065 per night
IMAGE
Queen bed
$1,152 per night
IMAGE
Unknown
$1,184 per night
IMAGE
Unknown
$1,213 per night
IMAGE
Unknown
$1,230 per night
IMAGE
Queen bed
$676 per night
IMAGE
Unknown
$713 per night
IMAGE
Unknown
$719 per night
IMAGE
Unknown
$719 per night
IMAGE
Unknown
$735 per night
IMAGE
Unknown
$741 per night
IMAGE
Unknown
$758 per night
IMAGE
Unknown
$758 per night
IMAGE
Unknown
$774 per night
IMAGE
Unknown
$807 per night
IMAGE
Unknown
$808 per night
IMAGE
Unknown
$808 per night
IMAGE
Unknown
$813 per night
IMAGE
Unknown
$826 per night
IMAGE
Unknown
$846 per night
IMAGE
Queen bed
$947 per night
IMAGE
Unknown
$982 per night

Deluxe rooms

$844+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
$844 per night

King rooms

$1,576+

Photo
Bed type
Provider
Nightly base price
IMAGE
King bed
$1,576 per night
IMAGE
King bed
$2,902 per night

Reviews

Traveller rating

42
5
2
1
0

Time of year

Traveller type

Show reviews that mention

+
amazing room in 14 reviews
beach in 8 reviews
beautiful setting in 8 reviews
boutique feel in 6 reviews
centred in 3 reviews
complimentary breakfast in 11 reviews
couples children in 2 reviews
excellent service in 26 reviews
food amazing in 32 reviews
mexico in 3 reviews
nice hotel in 2 reviews
playa del in 9 reviews
pool and whirl in 6 reviews
service food in 41 reviews
spa treatments in 13 reviews
staff were very friendly in 47 reviews
total cost in 4 reviews
tropical garden in 5 reviews
year old mother in 6 reviews
  • Okay
    Jun 2019
    5.8

    The restaurant staff were really lovely and really looked after us, particularly at breakfast. The rooms (bar the security issue) are nice and spacious with their own plunge pools. The housekeeping staff did an excellent job cleaning each day.

    Didnt get the all inclusive package (which was an additional $390 a day for 2 people), the costs of food and drinks were extremely high which forced us to have to go out a lot.I dont mind paying $200 for a meal when I feel I am getting good value but this distinctly felt like we were being ripped off. The resort is small and located nextdoor to a very large party resort where the music was extremely loud in the evenings and you could hear it in your room, their solution to this is to provide ear plugs for you beside the bed. There was also an issue with a peeping Tom, I was in my room lying on the bed when I noticed the top of someone's head at the window sill, when I stood up and went over he stood up and ran off through a gap in the fence. Thankfully this was on my last day as I don't think I would have stayed on in the resort as it was so unsettling. Two other couples also reported the same, and I found reviews dating back to 2017 stating this has happened to others. Very disappointing the resort has not treated this more seriously and improved security.

  • Excellent
    Jun 2019
    10.0

    Unique, where the jungle meets the sea. Best service and happiest, friendliest staff we have encountered anywhere. Magnificent villa and nothing was too much trouble

    WiFi in the villas is not great and the TV sets need upgrading

  • Good
    Apr 2019
    6.8

    We've traveled to Mexico during April 4-8, 2019. The best part of our experience was the villa. Though, we had to ask to move us on the second day as the first home was super noisy due to the hotel next door. We had to look for Edgar to confirm the move - I'd expect to be looked for... The second villa was fantastic - clean and very comfortable. We were offered a free dinner after we've complained about the noise, bad service and cold coffee - it was a great gesture, thank you!

    A lot of things, for the money we've paid (we like comfort and we know what we want): 1. we were asked to pay for our breakfast - even though it was included - not a biggie but unpleasant. 2. service during breakfast was slow and coffee was cold - after I officially complained, all got fantastic and quick. However, for the class of hotel it is, this should not be happening. Ever. 3. the beach is horrible - we were not able to swim as it has stones and rocks everywhere at the shore line - simply impossible. Should we known it is this way - I'd have chosen Tulum instead. 4. next door (literally, no separation) is cheap noisy hotel with a disco at nights and then - a public beach. Hmm... No privacy... Not sure this is what anyone wanted next to the upscale hotel... 5. shocking prices for food and beverages. I should stress - the quality is amazing. However, a small glass of juice is $8, the cheapest glass of wine is $15... Shall I continue? We live in DC and go to good restaurants - such prices don't exist... this is ridiculous for Mexico.

  • Excellent
    Mar 2019
    10.0

    Perfect hotel, with lovely staff!

    Nothing

  • Okay
    Mar 2019
    4.3

    The Listing on booking and Property website mentioned that there is a huge stretch of amazing beach. We have booked the property to enjoy the beach but were surprised to find out that the beach in un-usable and rocky. This is miss leading to customers and false advertising. Booking.com should also clarify this on their listing!

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About

Overview

Situated on the shimmering white sands near Playa Del Carmen in Mexico, Viceroy Riviera Maya is an exclusive property. The resort has been voted the #1 hotel in Mexico and been listed in the top 20 hotels in the world by Travel & Leisure. There is a long list of amenities that guests can enjoy, including beach access, a pool with sundeck, yoga and fitness classes, poolside bar, concierge services, multilingual staff, and airport transportation. There are seven different room classifications that can be booked. The stand-alone luxury villas include private terraces, plunge pools, and outdoor showers. They have king-sized beds with Egyptian cotton bedding. The Royal Villas include a private sunbathing deck, hammocks overlooking private plunge pools, and 1,000 square feet of living space. The Signature Villas are located closer to the water and include 1,400 sq. feet of living space. Premium Villas are 1,700 square feet and are extremely private. They include butler service and spacious dressing areas. The Ocean View Villas offer picturesque views of the Caribbean coastline. For even more space, guests can book the two-level Luxury Ocean View Villa, which encompasses 2,900 square feet and affords ocean views. The property also has beachfront villas that overlook the ocean. La Marea restaurant offers contemporary Mexican dishes with a slight Mediterranean flair. Guests can also dine at the newer option called Coral Grill which is an open-air restaurant. There are spa services available at Viceroy Riviera Maya Luxury Resort with treatments that include Phyto-dermo-cosmetic products. Guests are also in close vicinity to Chichen Itza. The concierge can help book a tour with a professional guide.

KAYAK

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

9.2 Excellent

based on 526 reviews

9.9

Service

9.3

Pool

4.4

Bar

3.1

Value

Things to know

  • Pleasant hotel grounds
  • Friendly service
  • Nice building
  • Professional service

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Parking
Fitness centre
Free Wi-Fi
Pets allowed on request. Charges may apply.
ATM on-site
Car hire
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Room service
Spa
Hot tub
Outdoor pool
Scuba diving
Snorkelling
Restaurant
Bar/Lounge
Air-conditioned
24-hour front desk
Safe
Sauna
Airport Shuttle (Surcharge)
Terrace/Patio
Adults only
Massage
Library
No smoking
Beauty salon
Hairdryer
Cable or satellite TV
Free Internet
Steam room
Wedding services
Laundry facilities
Meeting/Banquet facilities
Golf
Private beach

Photos

Viceroy Riviera Maya - Playa del Carmen - Building Provided by ICE Portal All photos (38)
Viceroy Riviera Maya - Playa del Carmen - Banquet hall Banquets (1)
Viceroy Riviera Maya - Playa del Carmen - Bathroom Bathroom (4)
Viceroy Riviera Maya - Playa del Carmen - Beach Beach (2)

Location

Most popular landmarks

  • El Camaleón Mayakoba Golf Club 3 km
  • Mamita's Beach Club 4.9 km
  • Parque Natural Tres Ríos 5.2 km
  • Muelle Navega 5.3 km
  • Parque 28 de julio 5.9 km
  • Playa principal de Playa del Carmen 6 km

Playa del Carmen travel guide

Learn about Playa del Carmen on KAYAK

Getting Around

Playa Del Carmen 6.9 km
San Miguel de Cozumel 19.4 km

Nearby hotels

Closest

9 Excellent (142 reviews)
0.13 km
8.6 Excellent (257 reviews)
0.21 km
9.3 Excellent (350 reviews)
0.27 km

Cheapest

9 Excellent (142 reviews)
0.13 km
8.5 Excellent (115 reviews)
0.45 km
8.7 Excellent (739 reviews)
0.33 km

Most recommended

9.3 Excellent (350 reviews)
0.27 km
9 Excellent (142 reviews)
0.13 km
8.7 Excellent (739 reviews)
0.33 km