Prices are in New Zealand Dollars.

Viceroy Riviera Maya

Playa Xcalacoco Fraccion 7, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 877 3000

Cheapest
rate per night

9.0

Excellent
based on 417 reviews
Viceroy Riviera Maya - Playa del Carmen, Quintana Roo, Mexico
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
EXPHOTELWHISKY $728
Booking.com $775
Priceline $775
EXPHOTELWHISKY
Booking.com
Priceline

Good to know

Distance to city centre 6.3 km
Location rating 7.9
Nearest airport Cancun
Distance to airport 44.5 km

Rooms

Check-in
Check-out

Standard rooms

$1,647+

Bed type
Provider
Nightly base price
Unknown
$1,647 per night
Unknown
$1,687 per night
Unknown
$1,745 per night

Resort rooms

$1,157+

Bed type
Provider
Nightly base price
Unknown
$1,157 per night
Unknown
$1,401 per night
Unknown
$1,960 per night

Luxury rooms

$728+

Bed type
Provider
Nightly base price
Queen bed
$728 per night
Unknown
$775 per night
Unknown
$775 per night
Unknown
$792 per night
Unknown
$798 per night
Unknown
$816 per night
Unknown
$816 per night
Unknown
$869 per night
Unknown
$870 per night
Unknown
$870 per night
Unknown
$876 per night
Unknown
$890 per night
Unknown
$911 per night
Unknown
$1,057 per night
Unknown
$1,139 per night
Unknown
$1,275 per night
Unknown
$1,306 per night
Unknown
$1,324 per night

Premium rooms

$2,198+

Bed type
Provider
Nightly base price
Unknown
$2,198 per night
Unknown
$2,754 per night

Deluxe rooms

$909+

Bed type
Provider
Nightly base price
Unknown
$909 per night

King rooms

$1,697+

Bed type
Provider
Nightly base price
King bed
$1,697 per night
King bed
$3,125 per night

Reviews

Pros

Traveller rating

46
5
2
1
0

Time of year

Traveller type

Show reviews that mention

+
amazing room in 14 reviews
beach in 8 reviews
beautiful setting in 8 reviews
boutique feel in 6 reviews
centred in 3 reviews
complimentary breakfast in 11 reviews
couples children in 2 reviews
excellent service in 26 reviews
food amazing in 32 reviews
mexico in 3 reviews
nice hotel in 2 reviews
playa del in 9 reviews
pool and whirl in 6 reviews
service food in 41 reviews
spa treatments in 13 reviews
staff were very friendly in 47 reviews
total cost in 4 reviews
tropical garden in 5 reviews
year old mother in 6 reviews
  • Excellent
    Feb 2020
    10.0

    The staff make this hotel special. They remember your name and your preferences from the first day. Very peaceful and quiet.

    Have no answer for this. Can't think of anything that could have better.

  • Excellent
    Feb 2020
    10.0

    Everything

    Nothing

  • Excellent
    Feb 2020
    9.6

    Very Clean. Friendly Staff. Easy access to the beaches.

  • Okay
    Jun 2019
    5.8

    The restaurant staff were really lovely and really looked after us, particularly at breakfast. The rooms (bar the security issue) are nice and spacious with their own plunge pools. The housekeeping staff did an excellent job cleaning each day.

    Didnt get the all inclusive package (which was an additional $390 a day for 2 people), the costs of food and drinks were extremely high which forced us to have to go out a lot.I dont mind paying $200 for a meal when I feel I am getting good value but this distinctly felt like we were being ripped off. The resort is small and located nextdoor to a very large party resort where the music was extremely loud in the evenings and you could hear it in your room, their solution to this is to provide ear plugs for you beside the bed. There was also an issue with a peeping Tom, I was in my room lying on the bed when I noticed the top of someone's head at the window sill, when I stood up and went over he stood up and ran off through a gap in the fence. Thankfully this was on my last day as I don't think I would have stayed on in the resort as it was so unsettling. Two other couples also reported the same, and I found reviews dating back to 2017 stating this has happened to others. Very disappointing the resort has not treated this more seriously and improved security.

  • Excellent
    Jun 2019
    10.0

    Unique, where the jungle meets the sea. Best service and happiest, friendliest staff we have encountered anywhere. Magnificent villa and nothing was too much trouble

    WiFi in the villas is not great and the TV sets need upgrading

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About

Overview

Situated on the shimmering white sands near Playa Del Carmen in Mexico, Viceroy Riviera Maya is an exclusive property. The resort has been voted the #1 hotel in Mexico and been listed in the top 20 hotels in the world by Travel & Leisure. There is a long list of amenities that guests can enjoy, including beach access, a pool with sundeck, yoga and fitness classes, poolside bar, concierge services, multilingual staff, and airport transportation.

There are seven different room classifications that can be booked. The stand-alone luxury villas include private terraces, plunge pools, and outdoor showers. They have king-sized beds with Egyptian cotton bedding. The Royal Villas include a private sunbathing deck, hammocks overlooking private plunge pools, and 1,000 square feet of living space. The Signature Villas are located closer to the water and include 1,400 sq. feet of living space. Premium Villas are 1,700 square feet and are extremely private. They include butler service and spacious dressing areas. The Ocean View Villas offer picturesque views of the Caribbean coastline. For even more space, guests can book the two-level Luxury Ocean View Villa, which encompasses 2,900 square feet and affords ocean views. The property also has beachfront villas that overlook the ocean.

La Marea restaurant offers contemporary Mexican dishes with a slight Mediterranean flair. Guests can also dine at the newer option called Coral Grill which is an open-air restaurant. There are spa services available at Viceroy Riviera Maya Luxury Resort with treatments that include Phyto-dermo-cosmetic products. Guests are also in close vicinity to Chichen Itza. The concierge can help book a tour with a professional guide.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

9.0 Excellent

based on 417 reviews

9.7

Service

9.4

Pool

5.0

Bar

2.9

Value

Things to know

  • Nice building
  • Very quiet
  • Professional service

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Parking
Fitness centre
Free Wi-Fi
Pets allowed on request. Charges may apply.
Disabled access
ATM on-site
Car hire
Concierge service
Currency exchange on-site
Gift shop
Laundry service
Room service
Spa
Hot tub
Outdoor pool
Snorkelling
Restaurant
Bar/Lounge
Air-conditioned
24-hour front desk
Safe
Sauna
Airport shuttle (surcharge)
Terrace/Patio
Adults only
Massage
Library
Laundry facilities
No smoking
Beauty salon
Hairdryer
Cable or satellite TV
Free Internet
Steam room
Wedding services
Meeting/Banquet facilities
Private beach

FAQs when booking at Viceroy Riviera Maya

Where is Viceroy Riviera Maya located?

Viceroy Riviera Maya is located at Playa Xcalacoco Fraccion 7, 6.3 km from the centre of Playa del Carmen. El Camaleón Mayakoba Golf Club is the closest landmark to Viceroy Riviera Maya.

When is check-in time and check-out time at Viceroy Riviera Maya?

Check-in time is 15:00 and check-out time is 12:00 at Viceroy Riviera Maya.

Does Viceroy Riviera Maya offer free Wi-Fi?

Yes, Viceroy Riviera Maya offers free Wi-Fi.

Does Viceroy Riviera Maya offer free parking?

No, Viceroy Riviera Maya does not offer free parking.

Does Viceroy Riviera Maya offer free airport shuttle service?

No, Viceroy Riviera Maya does not offer free airport shuttle service.

How far is Viceroy Riviera Maya from the airport?

Viceroy Riviera Maya is 19.4 km from Cozumel. Viceroy Riviera Maya is 44.5 km from Cancun.

Can you bring pets to Viceroy Riviera Maya?

Yes, Viceroy Riviera Maya is a pet-friendly hotel.

Does Viceroy Riviera Maya have a pool?

Yes, Viceroy Riviera Maya has a pool on-site.

Photos

All photos (47)
Bedroom (14)
Bar (2)
Pool (12)
Beach (3)

Location

Most popular landmarks

  • El Camaleón Mayakoba Golf Club 3 km
  • Mamita's Beach Club 4.9 km
  • Parque Natural Tres Ríos 5.2 km
  • Muelle Navega 5.3 km
  • Parque 28 de julio 5.9 km
  • Playa principal de Playa del Carmen 6 km

Playa del Carmen travel guide

Learn about Playa del Carmen on KAYAK

Getting Around

Cozumel 19.4 km
Cancun 44.5 km

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