|"The food and drinks were excellent."||(in 18 reviews)|
|"The room was clean and comfortable"||(in 2 reviews)|
|"Staff friendly and helpful."||(in 10 reviews)|
|"The room was not clean."||(in 1 review)|
|"We had a roodtop hottub room."||(in 11 reviews)|
|"Pool area not clean."||(in 3 reviews)|
|food was excellent||in 36 reviews|
|customer service||in 26 reviews|
|pool and beach||in 26 reviews|
|room service||in 26 reviews|
|room smelled||in 21 reviews|
|great beach||in 18 reviews|
|restaurants||in 15 reviews|
|butler||in 6 reviews|
|room was not clean||in 4 reviews|
|dietary requirements||in 1 review|
|reopened from covid||in 1 review|
|water sports||in 1 review|
Would not go back
Our butler, Janet
Strongly do not recommend this resort. I booked the Privilege package and nothing about this trip has been privileged. 1. I booked a Privilege rooftop room. Upon arrival to the resort they took us to a room that was not ours. It was half the size and in the middle floor facing the dumpster. 2. The resort lost our baggage 3. Check in was at 3pm. At 3:01 pm we attempted to make reservations at various restaurants on the resort and were unable to due to overbooking. 4. We have seen our assigned butler one time 5. There was a wine tasting event we were interested in, we were unable to go because it was booked. 6. The “Privilege” amenities are crowded by others who did not pay for the privilege package, wait at bars behind them, they take up chairs at the Privilege pool and beach. 7. At 9am we went to the beach to reserve a spot we wanted on the Privilege area of the beach, all were taken. 8. When you order top shelf drinks, some of the bar tenders roll their eyes at you and make you feel like you are asking too much. 9. There is one waiter poolside and beachside to take orders, so if you order a drink you may or may not see it an hour later. 10. After taking a shower, our floor in the entire area has 2 inches or water. We called for service, 2 hours later did not see anyone to help. 11. The current usd to peso in Mexico is 1 usd = 18.79 pesos. The resort told us that the rate on the resort is 1 usd is 15 pesos. This is a 100% honest review of this resort, please look at other options before booking at Ocean Riviera Paradise.
Nice hotel , great stuff , beach not the greatest
Great stuff and hotel, very clean, but everyone expect tip, everywhere!
Beach was not great, lot of seaweed, water mudded and it was very rocky
The Ocean Riviera Paradise is a seafront retreat offering guests an all-inclusive tropical retreat, with opportunities for relaxation and exploration.
The resort is a five-star resort, and as such it offers guests luxuriously appointed suites. Each of the 974 suites is decorated with a chic contemporary flair infused with maritime décor. Beds are large and comfortable, with luxury linens that offer a cozy place to relax after a day of enjoying all that the resort has to offer. Each of the suites offers a private balcony, ideal for enjoying a cocktail and good conversation. Free WiFi is offered all throughout the resort.
The resort offers great programs for children and teenagers. The Daisy Club provides age-appropriate entertainment that includes the children’s water park, a playground, and a games room with a bowling alley. Kids are kept engaged and busy while parents get in some much-needed rest and relaxation. The Teen Club offers games and activities that will keep teenagers engaged and enjoying their time at the resort.
Five swimming pools, three tennis courts, a bowling alley, and a diving center offer guests plenty of activities during the day. The theater, casino, and nightclub will ensure that guests have fun once the sun goes down.
The spa offers an opportunity for pampering and refreshing. Guests can enjoy massages, facials, and other spa treatments.
The Ocean Riviera Paradise is a large resort, offering guests countless adventures. There’s something for every member of the family, including plenty of time to simply enjoy time spent in this tropical retreat.
based on 804 reviews
Policies vary by room type and provider.
Ocean Riviera Paradise Privilege is located at Carr Fed Chetumal Cancun km 296 Predio, 6.7 km from the centre of Playa del Carmen. El Camaleón Mayakoba Golf Club is the closest landmark to Ocean Riviera Paradise Privilege.
Check-in time is 15:00 and check-out time is 12:00 at Ocean Riviera Paradise Privilege.
Yes, Ocean Riviera Paradise Privilege offers free Wi-Fi.
Yes, Ocean Riviera Paradise Privilege offers free parking.
No, Ocean Riviera Paradise Privilege does not offer free airport shuttle service.
Ocean Riviera Paradise Privilege is 19.6 km from Cozumel. Ocean Riviera Paradise Privilege is 44.1 km from Cancún.
No, pets are not allowed at Ocean Riviera Paradise Privilege.
Yes, Ocean Riviera Paradise Privilege has a pool on-site.