Hotel des Carmes

Location is great, just a few meters from the subway station.

We had a fair bit of problems at checkin. They gave us a room with no air conditioning, and a view of a wall. After complaining about the AC, they gave us yet another room with another broken AC. After our last complaint they gave us a room with another non working AC, but at least we could open the windows. We were there at the beggining of France lockdown (COVID19), and they told us that they were going to transfer us to a better hotel, due to low vacancy, on a wednesday. Monday morning they almost threw us out, saying that we couldn't stay the day. We know there were many problems at the time, but the staff must be better trained to deal with crisis, including the way they talk to guests. Also the room is quite small, and we didn't like the bed either.

The location is excellent for exploring the Latin Quarter and just a few steps from Notre Dame.

The room has the size of a bed with only space to walk around it and the window opens towards the air shaft making it dark and with a dungeon feeling. The wallpaper is gark grey with grey doors which adds to the dungeon feeling. The bed is very low and uncomfortable. There are plenty of hotels in the same area and with more to offer for over 100Eur per night. Very disappointed with the room and it did affect the overall impression of the trip. Expecialy that we stayed there for 3 nights. The rooms with a view towards the street seemed unoccupied but they prefer to book the interior low maintenance ones.