4 stars
Hotel Ciudad Real Palenque
Carretera a Pakal-Na Km. 1.5, 29960 Palenque, Chiapas, Mexico
Palenque, Mexico
See location+52 916 345 1315Photos of Hotel Ciudad Real Palenque
Overview
Set among magnificent gardens, its Mexican-Caribbean architecture houses 63 rooms double rooms, 3 junior suites an 3 master suites; all of which are comfortable equipped. In the Restaurant you can enjoy a selected array of Chiapas and Mexican cuisine. If after visiting the archeological sites and natural wonders in the surrounding areas of Palenque Its a rest you need; theres nothing better than our gorgeous pool to really pamper you enjoying your favorite drink in the bar.Our meeting and banquet room La Ceiba offers the most advanced facilities for your gathering needs. Its architecture was carefully designed to preserve the Mexican Caribean style of the hotel and to give the most advanced space for meetings and banquets. The room can be divided in thee smaller rooms with mobile walls.
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Amenities at Hotel Ciudad Real Palenque
- Outdoor pool
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Free parking
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Adapter
- Body soap
- Air-conditioned
- Towels/sheets (extra fee)
- Dustbins
Services and conveniences
- Conference rooms
- Business centre
- Wake-up service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key card access
- Bottle of water
- Private check-in/check-out
- 24-hour front desk
Bathroom
- Shower
- Shower cap
- Hairdryer
- Toilet
- Toilet paper
- Toothbrush
- Public bath
- Private bathroom
- Walk-in shower
General
- Family rooms
- Seating area
- Garden view
- Interconnected room(s) available
- Telephone
- Tile/marble floor
- Pool view
- Storage available
Accessibility and suitability
- Entire unit located on ground floor
- Entire unit wheelchair accessible
- Disabled access
- No smoking
- Non-feather pillow
- Upper floors accessible by stairs
- Designated smoking area
Dining
- Packed lunches
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Dining area
- Dining table
Pool and spa
- Massage
- Pool bar
- Outdoor pool
- Pool with a view
- Water slide
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Streaming service
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Outdoor
- Terrace/Patio
- Balcony
- Garden
Bedroom
- Socket near the bed
- Cleaning products
- Wardrobe or closet
Family friendly
- Cribs available
- Child pool
- Playground
Parking and transportation
- Free parking
- Private parking
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Things to do
- Gift shop
Reviews of Hotel Ciudad Real Palenque
8.4
Very good
781 verified ratings
Wonderful
396
Very good
173
Good
118
Okay
26
Fair
39
Mediocre
10
Poor
19
Summary of reviews
Guests say
Overall, guests appreciated the central location of the hotel, which is ideal for exploring the area. However, many expressed disappointment with the cleanliness and maintenance of the facilities, indicated by comments about untidy rooms and poorly kept amenities. Service also received negative feedback, with guests describing the staff as unhelpful or unfriendly, particularly in the restaurant. While some guests enjoyed their stay and the comfortable rooms, the overall sentiment suggests that improvements are necessary for a better guest experience.AI-generated from customer reviews
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Score by provider
8.4 out of 10
471 reviews
Location
Carretera a Pakal-Na Km. 1.5, 29960 Palenque, Chiapas
What's nearby
- Aluxes Eco Park2.8 km
- Misol-Ha Waterfalls6.2 km
- Palenque6.6 km
- Pre-Hispanic City and National Park of Palenque6.7 km
- Rock Paintings of Sierra de San Francisco7 km
- Cascada de Roberto Barrios21.9 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 13:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Hotel Ciudad Real Palenque
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.2 |
|---|---|
Distance to city centre | 1.4 km |