Nur-Sultan hotels

Pros: The accomodation was very pleasant and the staff very friendly and I would like to thank both adiya & dos & mussabek

Pros: Superb new hotel. Excellent service. Huge and comfortable rooms

Cons: The only problem I had was with neighbours banging doors late at night.

Pros: We really enjoyed our very short stay! We were celebrating my sons birthday and even on a short notice Yekaterina ( from reception) manage to organize so many surprises for him! Thank you really for making this day unforgettable

Pros: Great place, well positioned and friendly staff

Cons: Nothing

Pros: I loved our hostess, Aigerim, she was so wonderful and welcome. The best customer service we have ever received. I was sad that we didnt get to let her know how wonderful she truly was. She is the Ritz-Carlton in Astana. Without her, that hotel would have been just another place to stay.

Cons: The only thing I didnt like was that our breakfast was different from what we requested. It would have been nice to have been notified that it wouldn't be what we expected.

Pros: It's like different planet in the middle of Nur Sultan. Just enjoyed it.

Cons: Brunch price was shown without VAT. Since I never seen this kind of tricks in KZ, was a bit surprised when bill was 10% bigger then expected.

Pros: We had a wonderful stay at the Ritz-Carlton Astana. Room is beautiful, staff are amazing and very attentive, hotel location is excellent and great spa facilities.

Cons: Breakfast unavailable after 1030am on a Sunday meant we missed breakfast due to working out first. The kitchen wasn’t accommodating when we asked for toast!

Pros: Everything was amazing and super luxurious for my wife and I... The hotel staff were very helpful with everything, the restaurant and bar staff were so kind to us (especially our waitress Bakhyt Yerlan and our bartender Didar Alimgazhinov who were the absolute best!)... I would definitely stay there again!

Cons: The hot water in the sinks and bath tub was coming out brown and a couple of times there were water leaks that filled up the whole bathroom while we were showering... The hotel staff were very apologetic and told us that there was a plumbing problem with the whole hotel and they ended up paying for our breakfast... To tell you the truth, It was hard to be mad after receiving such great service!

Pros: People, services, options, food, everything were amazing except for the bed mattresses

Cons: Mattresses are way too soft

Pros: Location is good. New hotel, everything is clean.

Cons: Check in time strictly at 14:00, if you arrived earlier need to pay half day. I arrived at 12:00 and for 2 hours was asked to pay. If I knew this, I wouldn’t book this hotel.

Pros: Beautiful property, good facilities, nice roof top bar

Cons: It was the race hotel for Astana Marathon, and they had no understanding or sensibility for the runners. I had requested something to eat at 6 am as the race was at 8, they did nothing. I had left my keys at the hotel, when I came back after running 42.2 k and walking 2 k to the hotel, instead of urgently helping they made me stand in a queue, don’t be a race hotel if you don’t know what it means. That whole experience was horrible

Pros: Everything was excellent

Pros: Quality of the rooms and its view, the cleaning, the Spa services, the staff from the bar and the breakfast service were really helpful and nice.

Cons: Our first issue happened when we were asking about the buses, and in a certain moment, a member of the front desk, told us it was not their responsibility. My eyes got big.I tried to forget this moment. On the next day, I made plans to have dinner at their restaurant, Cloud 9, and since I pretended to use the Spa before, I confirmed with the Front Desk that the Kitchen would only close at 11pm. We arrived at the restaurant around 10h30pm, we said we wanted to have dinner, and the waitress lead us to a table in the middle of the room. Since the restaurant was not very crowded, we kindly asked if we could sit in a table near the window, and he said there was no problem, and told us he would get the menus. While we were still having our sits, the waitress came back and asked us if we would want to have dinner, which surprised us, but we replied yes. He explained that the kitchen closes at 10h30pm, and therefore he could only serve drinks. We explained that we confirmed with the Front Desk that kitchen only closes at 11pm, and he acted like that information was wrong. That whole situation made us feel uncomfortable and also not welcome. At the check-out I was expecting the lady would ask us if everything was ok or if we - at least - had appreciated our stay. No. She only told us we still had to pay a part of the bill... Her explanations about the values were very confusing and we decided to pay it and check it on the bill later. Unfortunately I had a problem with my card and it didn't work and she said: "it says you don't have money on your bank account" in a way that sounded very rude to us, specially because the bank account had more than enough money. We used another card and finally left the hotel and after checking the bill we noticed that it was wrong because we were charged for one extra day of breakfast. At least that part was quickly solved through e-mail. This all happened in a small stay of 3 nights.

Pros: Bed is very comfy

Pros: It is very comfortable and clean , the staff were so helpful

Cons: The location is a bit far from the city , although , you have a big mall beside the hotel you still feel that you isolated. Also the room service menue is very limited

Pros: Everything. FX dest would be nice to have

Cons: All excellent , but given hotel had low occupancy , it was pity to get a room without the view

Pros: Amazing view, very comfortable location, parking is big and free for people who stay! We got our two rooms upgraded to a big one with amazing view and our celebration went even better then expected. Very nice staff, especially GR(I don’t remember if it was Asel or Asem, who booked us-lovely!). We asked for some flute-glasses and they brought them immediately. Advise to use spa facilities and the pool, which is warm and not too deep or big(had this problem in hotels, too « gym »-wised usually, but not here). Thank you for an amazing stay!

Cons: We wanted to have breakfast in the miracle but felt too shy because of lack of information about it! But more our fault that we didn’t ask!

Cons: All staff were really supportive and very kind

Pros: The staff were unbelievably

Pros: Everything was great!

Cons: Nothing!

Pros: all

Cons: nothing

Pros: Everything from the portier to the butler.the reception team making sure to give the right information to the rest of the team

Pros: Basically everything. The staff was awesome! Butler Service is not a must, but nice to have, especially the 24/7 Service!

Cons: Nothing, except the fact, that males and female cannot share the finish sauna and steam room. Only Hamam is common.

Pros: The hotel staff is very friendly and supportive

Pros: The room size, interior were absolutely fantastic. I have stayed at St. Regis in Singapore and Moscow in last 12 months, but this one is far above both in terms of facilities

Pros: Outstanding service! Beautiful clean hotel! No better place to stay in Nur-sultan

Pros: This is an absolutely fantastic hotel. Fabulous staff and facilities. Just amazing.

Cons: Nothing to fault.

Pros: Pool, breakfast, perfect staff, amazing and luxurious rooms. Personal Butler

Cons: I would’ve liked to see a bit more for the money charged

Pros: Everything. Fantastic as usual.

Cons: Perfect stay.

Pros: The location is great, the view (to the diplomatic town) was beautiful and calming, the spa was amazing, the bed was comfortably soft, breakfast yummy.

Cons: The shower faucet, the one at the top, they call it "sunflower" in the room 511 was "singing an opera". Also they don't have Netflix. Hope after our request they will find a way to add it to their TV program.

Pros: Breakfast is great

Cons: Price of drinks haha

Pros: Excellent hotel. Enjoyed breakfast and spa. Turkish restaurant on site was great too. Would return!

Pros: Breakfast was fabulous

Cons: The building is a bit old

Pros: Everything!

Cons: Nothing

Pros: Probably it is better to warn half an hour about check out by phone? It's easy to forget and miss the deadline.

Cons: None

Pros: Everything from being met at the car by the bell boy to checking out and all that was in between. Its why I only stay here!

Cons: Everything is perfect as usual.

Pros: The staff were super friendly and helpful especially a lady called Ms. Madina. Rooms are nice and location was close to everything. Overall, perfect stay.

Cons: Nothing. Visit was very nice

Pros: The staff were very helpful and would do anything to help The room dining menu is excellent and the food is great The location is OK Aksam restaurant available down has excellent food

Cons: The rooms could be a little cleaner Sometimes, not all amenities were given after they clean the room English is not a popular language, but then again the whole country does not speak English

Pros: Complimentary extra bed

Pros: Where nice hotel, clean, good breakfast.

Pros: Friendly and clean

Pros: Good value for money. Nice rooms

Cons: Rooms too hot. No thermostat to control temperature

Pros: The location is within walking distance of many attractions or you can take Taxi with less than $3. The staff are always smiling. my kids enjoyed the Swimming facility at the hotel. Air condition was good.

Cons: Nothing I did not like at the hotel.

Pros: Staff extremely friendly

Cons: Lifts very slow

Pros: Location, staff/service, breakfast were good

Cons: Old rooms, need repair, reception at spa are indifferent

Pros: Good location, good breakfast, clean and modern.

Cons: Slow service at the reception. The window cannot be opened in room 501. I arrived at the hotel at 3 am with the room being booked as of the previous day, and for some reason I had to wait for my room to get prepared (at 3am!).

Pros: Great staff. Especially front desk staff.

Cons: 2 drinks gets one free promotion. We had beers and they told us when check came that beers did not apply. This should have been disclosed.

Pros: I found the room to be very nice. I was particularly delighted with the gracious attitudes of the employees. I will definitely be back.

Cons: I cannot think of anything.

Pros: very nice owner, clean and spacious room, centrally located, great price

Cons: pillow and douvet could be changed - they are a bit worn out. Also toilet could be a bit cleaner. A bit difficult to find first.

Pros: The owner,abay,was very helpful n makes one feels like home. Very accommodating.

Cons: Nothing

Pros: An ideal location right in the very heart of Nur-Sultan. Friendly and exceedingly helpful hosts and a welcoming atmosphere. Great facilities, especially the wifi and shower rooms, and stunning views from the rooms. A great Kazakh restaurant, Saksaul, is located in the same building. Definitely a place to return to.

Cons: Everything was perfect :)

Pros: Location is amazing!!! 3 min to Bayterek Tower!! Staff is very nice and helpful. Everything is clean. They let me check out at 4am and had lockers. Would definitely go back!!

Cons: Entrance is bit complicated.

Pros: Brand new, very clean, the luggage could be left in the apartment all day, would only recommend and the view is just amazing

Cons: Not easy to find, ask for the pictures of the entrance

Pros: It was clean and all but I rated 10 because of the grandma (host). She was as good as a mom.

Cons: I thought I would get a view of BAYTEREK TOWER or KHAN SHATYR but I didn't get any of them. If you hope for the view of those two. Then stay away. Or else if you want the view of the city then go for it. AIR CONDITIONER wasn't there and it was hot AF.

Pros: Great location for exploring Astana. The hostel was very nice for the money, and the bed was nice and clean. Very kind and friendly owners with plenty of suggestions about attractions in Astana, who also helped me with taxi to and from the hostel.

Cons: It is a hostel, so your experience will depend on the other guests.

Pros: located in the very city center, very nice team, amazing view

Cons: toilet is shared

Pros: I did really liked the location. With nice view of the beautiful city of Nur Sultan. Super nice hosts.

Pros: Everything was great, totally recommended!

Pros: Location

Cons: Business center

Pros: I liked the location, it is only 5 minutes walk from all the main attractions. calling the taxi was easy. The staff is very professional, caring and helpful at all times. enjoyed my stay and will definitely come again to this property.

Pros: Everything except the staff trying to charge me the change in currency rate even though my booking was made in national currency.

Cons: The only thing that spoiled the stay is the fact that the staff tried to charge me the currency rate difference. I had to explain them that once the room is booked in national currency the amount of payment could not be changed. Be careful and check the rate at you booking profile before paying.

Pros: Loved the hotel and staff were very helpful. .

Cons: Maybe, breakfast could have a little more variety on the fresh fruit and yoghurt

Pros: breakfast average, location very good

Pros: - Location will seem far at first but after you walk around its very good - Astana is a nice and safe city to walk anytime. but it was really hot in the summer like sunburn level - City is expensive in comparison to other places in Kazakhstan. - If you going for tourism go to Almaty, but dont miss Astana if you have extra time. - Many Halal restaurants & Shisha cafes near hotel - Use the Taxi App (Yandes Taxi) very cheap to compare with normal taxi and no need to speak Russian to give directions. It will take you there quicker without having to say a single word! - Best shopping mall is Mega Mall near Expo. Its huge and very nice.

Cons: - No Arabic or English Channels - Toilets consumables & Freebies are very limited and only available by request ( Even if its a toothbrush!) - At least install Youtube on your smart TV ( same like other Hiltons) to make sure customer can enjoy something in the room even if his language is not available it will make them feel home. - Breakfast was basic but fine

Pros: Good. The selection is acceptable.

Pros: The staff are extremely nice and very accommodating!

Cons: none

Pros: Friendly staff, central location and good breakfast buffet. Great value for money!

Cons: The bed was a bit too hard.

Pros: Thanks for greeting card and table of fruits

Cons: Everything was ok

Pros: Beds are new, so they are very comfortable

Cons: The entry is a bit weird, section 6 is on the other side of the building (if you reach it by bus)

Pros: First of all, the location is perfect! Located in the heart of city. Staff and cleanliness are superb! Thank you for hospitality. I’ll be back! I recommend this place for everyone.

Pros: Location was amazing place was fantastic the staff was super friendly breakfast was very good

Cons: You cannot have a drink cause people are very religious.also people sleep in the common room sofas so if you wake up early you can't chill there

Pros: nice people, nice location

Cons: they dont speak english, is a great place if you speak Russian

Pros: ...Perfect Place to be... you Feel like a Member of a huge kasach Family....looking forward to Coming back August 19..... Greetings micha-axel..

Pros: Clean, comfortable, great location, convenience store in the building.

Cons: To get in the building you have to dial the apartment number at the entrance but sometimes nobody answered.. you can enter from the convenience store however but when you arrive thats a detail you dont know. also there was no terrace as advertised just the view from the window.

Pros: The building looks really impressive, like a castle, the view from my window was great (18th floor). The beds are very comfortable, wifi works well. The location is really great, you can easily walk to the main attractions. The taxi ride is about 25 min and even at night costs around 2-3$. There is a small shop on the ground floor to buy the essentials.

Cons: I had to go around all the huge building before I found the entrance I needed. And there are no pointers there. I paid for breakfast for each day of my stay, but there was no breakfast.

Pros: Beautiful homey apartment. Good central location. Clean.

Cons: Difficult to find where it is in the building without any signs.

Pros: A really good place to stay and explore Astana from. The staff was very friendly and spoke some English, which really is not the norm in Kazakhstan. Amazing view from the 18th floor.

Pros: Great hotel, very nice sauna and pool, helpfull staff.

Pros: Everything was great!

Pros: Cozy and clean room. Great location. Friendly staff.

Cons: Nothing

Pros: Outstanding location; friendly staff, free laundry service, good value

Cons: Limited English is spoken by the staff but they try very hard to communicate.

Pros: The location is the best, so close to Baiterek Tower. WiFi was also very good and consistent. Staff always very friendly and pleasant. They washed and Ironed my partners blouse free of charge. Big room in old fashioned style. in the whole on arrival room was clean

Cons: Breakfast was a very strange experience. You need to choose from 4 menus the night before. On one menu it said "English Sandwich", as I have never heard of an English Sandwich, I had to try. Apparently 2 slices of cold toast filled with smoked sausage, cucumber, tomato and mayonnaise......terrible. Room was not cleaned well for 2nd day. and also no hot water for several hours

Pros: Like family oriented hotel ....safe and secure

Cons: Nothing....everything good

Pros: The staff went out of their way to be helpful - for everything - timing of breakfast,, storing items while we were away, ordering transportation, etc. Felt like home!

Cons: -

Pros: Large and clean rooms, great shower with amenities, free laundry service, nice breakfast, great location.

Cons: No windows in the rooms.

Pros: + Very clean, comfortable, quiet and spacious rooms with many helpful amenities and facilities (everyday tea and coffee, room service, free laundry, quick Wifi, welcome-chocolate), comfortable beds, pleasant shower + Extremely helpful, courteous and solicitous English-speaking personnel, that tries to fulfill every wish of the guest (e.g. they gave us helpful support against a fraudulent taxi driver from the airport [I strongly recommend to inform the hotel before your arrival and ask them to arrange a pick-up from airport] and they allowed us to store our luggage twice, while we very heading for two nights to Semey and Karaganda) + The hotel has certainly the best location of whole Astana (or now: Nur-Sultan): On the right, there's the Presidential Palace, on the left is the Bajterek Tower and in front are the singing fountains.

Cons: - Really nothing, everything's perfect in this hotel

Pros: The location of the hotel is the best possible, in the very centre of Astana/Nur-Sultan, next to Baiterek Tower. The room I had was spacious and comfortable. The staff are excellent, very friendly. I arrived earlier than the check-in hour, but as the room was available, I could take it within 15 minutes. This early check-in was given without additional charge. There are four options for breakfast, personally I did not like the sausages very much, but omelette and porridge were very good.

Cons: Coffee for breakfast could be better, but that's perhaps because Kazakhstan is a tea drinking country.

Pros: Small hotel in the heart of the new city, very close to Bayterek Tower, nice staff, large, bright and comfortable room with all you need, good WIFI, breakfast okay, but without much variety

Pros: Great location. Friendly staff.

Cons: There was a strong odor of sweat in the room.

Pros: Very kind and helpful staff

Pros: Location friendly staff and a great room

Pros: Location , size of the room

Cons: Great stay at Jumaktas, the staff is super polite and helpfull. Nice location to the main tourictic area, restaurant close by. The spa is amazing.

Pros: Location is good although a bit distance from center. Facilities are very good. Very polite and helpful hotel staff. Breakfast was ok... Restaurant is onside but with a separate entrance. Quite and suitable for business dinners.

Cons: average breakfast, no fresh fruits food at the restaurant is overpriced

Pros: I appreciated the friendly, professionally reception staff , large room n comfortable bed, everything around n easy to move . Health club was perfect specially the gym

Cons: I would like to suggest that its very good if you improve the breakfast

Pros: Everything was perfect

Pros: We really enjoyed the hotel staff facilities, room everything was superb however breakfast was mediocre everything else is great

Pros: Very convenient location just around 800 meters from the city centre. Bus stops located just across the street (21+28+50 for central area, 21 also convenient to go for the opposite river bank). For getting to space centre area there's direct 37. If you go few more steps, you can also catch 10+12 buses to the airport. Wifi worked well, breakfast choices were nice, coffee really good (and even if you don't like a coffee, just across the street is McCaffee opened guessing 7-24).

Pros: Location is good, everything you need is in walking distance.

Cons: Our room was very small, the breakfast was OK but not more than that, no elevator.

Pros: everything was good, location is

Pros: Nice large room and comfortable bed, great shower, good secure parking, excellent breakfast and good dinner (great Kazach wine) and professional service. Hotel staff did their best to solve the problem with the airco and we changed rooms. Recommended!

Cons: As it was quite hot outside (34⁰C) the airconditioning was unable to cool our room below 25⁰C.

Pros: Good location, perfect staff.

Cons: Building construction around. Too small room for two persons.

Pros: Everything was clean and comfortable.

Pros: The coffee was ok.

Cons: It was quite poor, salads were served from the day before, there was no butter at all, the breads were not very good.

Pros: Breakfast! Coffee machine! Fitness and sauna!

Pros: Nice breakfast. Nice staff. Close to center. Good room. All that you need to enyoy the beauty of the city.

Cons: Nothing. Every thing is ok.

Pros: perfect hotel. Nice staffs , good location. there is a supermarket at front of the hotel.

Cons: no

Cons: Super nice hotel, but Wi-Fi didn't work in our room.

Pros: The location of the hotel is excellent and the staff are very friendly and every thing in the hotel perfect.

Pros: Friendly service and swiftness in everything. Also, I liked this hotel as it provided netflix, many asian tv channels and cheap in-room snacks.

Cons: The hotel's revolving restaurant was always closed whenever I wanted to go!

Cons: The bed was not comfortable

Pros: Good location. Friendly staff.

Pros: Good beds. Friendly restaurant staff.

Cons: Hotel should be called Soluxe Hotel inside the Beijing Palace, as it is just a few floors within the Beijing Palace. The hotel lobby, with few seating, has only little flair, with great LED screens repeating a constant commercial of the business. No cafes exist, but a tea house in which floor to ceiling packages of tea are stored in a warehouse fashion, served on run down sofas. The Door Lock system did not work at check-in, I was issued a key, noting that the matter still was not resolved at check-out five days later, I assume this issue will continue. The Chinese Restaurant has closed down, only a brightly illuminated lobby restaurant (simple coffees and teas were not available as only a full business lunch could be booked) is available downstairs and a revolving restaurant on the 23rd floor with selective opening times, although offering great views of the city, with good Chinese breakfast (avoid the coffee) and all through out friendly staff. Rooms are larger than expected, but bland and functional. And try to avoid days when weddings are celebrated there - gets pretty loud,- also when staff is barking at each other before guests (often experienced). All in all - better upmarket hotel choices are available in Astana and I will definitely not check in here again.

Pros: the room was quite big, also the bath room very comfortable

Cons: The bed was too hard, not comfortable

Pros: Very comfortable and convenient! Excellent room with a large desk, comfy bed, well functioning wi-fi, good bathroom = all the comfort you need. The complimentary water bottles in the room was a nice gesture. I also very much appreciated the room service: all the food I tried was very good. The gym and swimming pool was excellent, and I enjoyed going for a workout!

Cons: Actually I liked almost everything! The only thing is that it was quite difficult to communicate with staff at the hotel because they didn't speak much English. For example when I wanted to book a massage, the staff at the spa only spoke Russian. But we managed to get along as they called a colleague who translated via the phone :)

Pros: Spacious room

Cons: Breakfast was not 5 star. Airport pickup did not work out as planned (they offered free dinner to compensate).

Pros: Location, friendly and helpful staff, good panoramic restaurant, comfortable well equipped room

Cons: The fridge was a bit too noisy

Pros: beautiful , worth trying

Cons: fantastic location and place

Pros: Nice gym.

Cons: The bar service. The waitress was very unprofessional and not able to process a payment with card.

Pros: Quite environment, large room, instant hot water in the bath. great wi-fi coverage and speed!

Cons: breakfast just awful.

Pros: Location

Cons: Breakfast was not sufficient

Cons: Gym is not working

Pros: Good facilities and location

Cons: Nothing

Pros: Bowling and trampoline. Breakfast was good.

Cons: The pool was closed

Pros: Give late check out and very friendly staff

Cons: No fresh jouse in breakfast

Pros: Clean and location

Cons: Room service menu not much choice

Pros: Location isn't too far from the center of town. Room had a nice view of the nearby park and city. Near a Starbucks and local mall. Nice architecture.

Cons: Poor service. I was told I could have the included dinner in either the bar area or the restaurant. I told the waiters this as I was having a meeting and felt more comfortable at the bar with my guests. They stated yes. Unfortunately, the hotel still charged me for dinner since they didn't bring me the "special set menu." Management did not assist me by discounting or waiving the charge. Only profit driven, not service driven. Also, hotel will definitely not help guests with luggage upon check out. I did receive help from the front desk upon check in after asking a few times. Designed more for non-Western guests who are used to a similar ex-Soviet style hotel. Musty smell in the elevators, no ventilation. A/c in room made loud clicking sound every time the fan turned on or off.

Pros: Room is very nice and clean and bed is super comfortable. Location of the hotel is great and most attractions are in walkable distance.

Cons: Bathroom supplies could be better for best western standard and breakfast too. Not all the staff speaks great english and some had trouble to answer easy questions right away (the woman I asked few things had to always call somebody else to confirm things (such as where the bus stop to the airport is etc)).

Pros: - location is very good - both bus stop (Orynbor St.) with line 12 going to the airport and huge Astana axis with monumental architecture are within 100m, Baiterek tower within few minutes walking - friendly staff - tasty breakfasts

Cons: nothing

Pros: Excellent hotel. Great location for everything in Astana/Nur Sultan. Staff were extremely helpful and friendly in dealing with any of our questions or needs. Stayed here on two occasions, excellent on both.

Pros: Location is great, hotel is fit for purpose

Cons: Everything was ok

Pros: Very nice staff, they helped us and gave us many advices about city. We had a dinner in hotel and they cooked especially for us traditional plate Beshmark - very nice. Very good position, very clean and comfortable. I recommend.

Pros: Efficient, clean, friendly hotel with nice people doing good job! Loved that the room was made by international standards and feels more luxury than the price of it, so definetely a good choice. Good breakfast with lots of choices, convinient location.

Cons: If i would improve something, it would be the quality of cofee and tea for the breakfast

Pros: Stuff have much hospitality. Room is very clean. Breakfast is so delicious.

Pros: One of the best hotels in Nur-Sultan. Location is perfect, excellent staff. Very good value for money. Will not stay anywhere else.

Pros: Excellent location and friendly and helpful staff.

Cons: No complaints at all

Pros: The breakfast was good enough. But please get the sweetener for those who can't add sugar to their drinks. It's not difficult.

Cons: I tried the local restaurant in the evening as it was late to go out. The food was very poor apart from the the Indian bread))

Pros: The hotel is really nice, the staff is friendly, kind and always ready to help. The rooms are spacious and clean, WiFi works well. It is warm and cozy. I enjoyed my stay here.

Cons: The breakfast is acceptable (not very good)... BUT...The main problem of the hotel is that there is no access for people with disabilities. The stairs at the entrance are really high which makes it difficult to get in carrying a big luggage and impossible in a wheelchair.

Pros: pool,

Cons: people in restourant speak only rushan

Pros: Well organized hotel, good view from our room, good dinner at restaurant, very clean and tidy.

Cons: The breakfast buffet was completly empty after an hour and was not refilled. The breakfast-service was unsufficent.

Pros: Room was very cute and nice.

Pros: Kindness of the staff. Cleaning of the rooms.

Cons: WiFi connection (too low)

Cons: It was very hot at the room. Even after opening windows. The temperature was +30,5 degrees. The enter to the hotel is very inconvenient especially if you travel with a baggage.

Pros: Location was good. It served its purpose. We took 2 junior suites. Won't be returning.

Cons: Kuralai at check in was very rude and incompetent. We had a second booking the following Monday, we cancelled it. Took a junior suite, minibar was empty. Asked several times and was not filled. We also asked for an iron and ironing board 3 times over a 6 hour period. We ended up going to the luggage room and getting their only working iron and ironing board. Breakfast was very poor, and there was no choice of fresh orange juice.

Cons: internet is frustratingly slow, and it didn't connect properly

Pros: Courteous very helpful multilingual staff. Excellent facilities.

Pros: Staff is really welcoming. Rooms are big and comfortable

Cons: Nothing in particular. All good. The hotel is a little but far from the city center, about 10 mins Uber away

Pros: A very hospitable hotel staff, very good room services, amazing and rich menu of breakfast and variety of food menu available for lunch and dinner that suits travelers from all over the world.

Pros: L’hotel is in old district. My check-in and check-out was easy and took pickup service from airport to hotel and viceversa. Hotel staff and restaurant staff is really helpful and smiling. Front to hotel there is mall and shops are close by 2 minutes by walk. Price include spa with gym room, pool and sauna. My room was really nice and appreciated floor, design and shower box. Breakfast was ok and took service restaurant too. In room you can have dental kit, slippers and beard kit. Laundry service was ok. Bancomat was in hotel. Water drink was in the room. Inside there is one hairdresser. Cleaning was great.

Cons: I didn’t like that fridge was empty, maybe some snacks were pleasant. Space in corner wall and bed too short. Bathroom door couldn’t be left open because closing from itself. Furniture for baggage missed and let my baggage in the closet. Breakfast can be improved with some sweet, brioche or cakes because too much short this field. The jugs of juice at breakfast were chipped, not good for one hotel with 4 stars. I tried massage but didn’t like because in middle to that service master phone rang and she talked stopped massage and told me sorry. It’s not correct to bring phone in massage room and especially stop massage because I payed time for get relax not for calls, not professional!!! Menù restaurant don’t have Kazakistan meals, maybe some Kazakistan meal was pleasant. Shower and sink were noisy. I don’t understand if in bathroom there was window or fan to eliminate odors. Pool room was dark, small and without decorations because maybe decorations could help for relax.

Pros: The only advantage is staff .. they were really friendly.

Cons: There were black hairs on my bed ,..

Pros: Location was good, staff friendly and breakfest nice.

Cons: Rooms didnt have safetyboxes, now and then there were times, when rooms were without electricity, floor carpets were propaply creating unfresh air to rooms.

Pros: The room was good, free water, nice pool and sauna and great location

Cons: The airconditioning didn't really work to the fullest

Pros: Clean enough.

Cons: Room was narrower than i expected. Boring view.

Pros: We had a suite for three persons with plenty of space and even two toilettes. The room was very clean and the staff was always friendly. Spa area is small but very nice to relax. We were happy about the free late check-out until 4 pm as our flight was past midnight. The breakfast was also good.

Pros: Facilities great, pool gym massage. Staff helped with urgent business problem

Cons: This is a general point really! I'm not sure how many westerners are going to be attracted to a country that serves really odd processed meat dishes- the sausages are like something from soviet industrialisation stage! I know there are frankfurters but a little more proximity to wonderful natural products might help

Pros: Friendly staff and nice location. Big 24-hour supermarket is around the corner, as well as the main street Reoubluc avenue with 24hour currency exchange booths and night cafes

Pros: Super efficient staff Lovely appearance Everything worked well

Pros: Very clean,friendly staff.

Cons: Nothing bad.just pillow wasn't new

Pros: Very accommodating and friendly staff. Great and comfortable room with large bathroom

Cons: quite far from the attractions of the city, but close to the public transport, Street noise is clearly audible when windows are opened. Fairly modest and monotonous breakfast

Pros: Thank for let us check in earlier that it should be

Cons: Location

Pros: Good internet, close to university. Room service! Very friendly staff.

Cons: If you eat a lot of bread, then breakfest is for you!

Pros: Spacious room.

Cons: Noisy location, difficult access, very basic amenities and simple furnishings...

Pros: Nice hotel, friendly staff

Cons: choice of food and fruits could be better

Pros: Bed comfortable,big room,good location for public transport, quite good breakfast,dinner,nice staff and view,best value for money.

Cons: If a little bit renovated,first class

Pros: Location is OK. Nothing is just next to the corner but plenty of things within walking distance keeping in mind that this city is very spread out, though there are plentiful cheap taxis. Few good restaurants near by. Fast checkin/checkout process Room was clean and in good condition. Also it was very quiet.

Pros: Everything else

Cons: Wi-Fi, shower, reception replies very slowly

Pros: It was very good. Hotel organized us airport transfer to and back. We got dinner late night in the restaurant. Late check-out inclusive dinner was great. It was a really 4-star hotel. Welness departments also excellent. Eat different dishes for breakfast and dinner as much as you want. So, it was excellent for us.

Pros: The room that we booked was spacy and convenient with two nices balconnies. The staff is helpful. One of the big advantage of this hotel is breakfast and dinner included, which were tasty. Globally the hotel was relaxely and quiet.

Cons: The matress was very (too much) strong. The sport room was on renovation. The hotel is not such close from the city town (but easily reachable by taxi). The quality of the WIFI is poor.

Pros: Breakfast is ok for the price you pay for hotel.

Pros: Dinner

Cons: Clining service

Pros: as usual, everything was super

Cons: during my this staying in this hotel internet was very bad. I have never seen before such an internet connection

Pros: Good location.Several desks and chairs placed in the lobby were convenient.

Pros: Clean and simple.

Cons: All good, but staff could smile a bit more. Lady which makes omelet for breakfast pointed me on the bell, even tho her colleague was right there but refused to help. The key didn’t work for the elevator. No kettle in the room. Breakfast is very limited.

Pros: Location and friendly staff

Cons: Limited menu is cafe & restaurant

Pros: Location. Cleanliness. Comfort. Spacious.

Cons: All good.

Pros: Clean and good rates

Cons: Very helpful

Pros: Rooms, bed, bath, everything is just perfect.

Cons: I used to stay in this hotel before and breakfast was more interested, more dishes, better choose. This time coffee machine was empty and it took some times to refill it, cups finished and no-one brought new. Was obvious that when restaurant is full there are not enough staff there.

Cons: Some dust on the bed, I think the room wasn't given for rent for long time. When you lay in the bed you can see dust taking off from your bed.

Pros: Staff excellent Good value for money

Cons: Constantly affected by static electricity all over hotel. Also no wardrobe in room

Pros: good location. clean. we needed a hotel for one night to get rest from the trip, met our expectations. good breakfast.

Cons: nothing

Pros: Clean, nice staff, good shower in the bathroom. However a little bit far from the offical center of the city, the river and the surraunding area offers a lot of restaurant and walking possibilities.

Cons: Breakfast is always the same, not very high quality. The coffe is not good. No fridge in the room. The door are closing with big noise (boom). It is overpriced.

Pros: The breakfast options were diverse and tasty. The staff was super friendly and helpful. The location is good, walking distance to the tourist attractions.

Cons: n/a