|""Staff was friendly, knowledgeable and helpful.""||(in 236 reviews)|
|"Lovely free breakfast and snacks."||(in 58 reviews)|
|""Pet-friendly, great pool and sauna.""||(in 120 reviews)|
|"Dirty and dusty rooms"||(in 119 reviews)|
|"Uncleanliness and smell in the hotel."||(in 90 reviews)|
|"TGI Friday was under staffed."||(in 6 reviews)|
|great location||in 517 reviews|
|staff was very friendly||in 498 reviews|
|room was clean||in 495 reviews|
|inside the hotel||in 324 reviews|
|swimming pool||in 306 reviews|
|bed was comfortable||in 160 reviews|
|breakfast included||in 158 reviews|
|everything was good||in 148 reviews|
|front desk||in 147 reviews|
|falls and casino||in 145 reviews|
|free parking||in 136 reviews|
|niagara falls||in 122 reviews|
|short walk||in 117 reviews|
|rainforest cafe||in 91 reviews|
|across the street||in 64 reviews|
|walls were thin||in 30 reviews|
|tgi friday||in 26 reviews|
|rooms are very comfortable||in 12 reviews|
|paper thin||in 8 reviews|
Breakfast has very few options. The bed was the worst with a huge dip in the middle of the mattress and the mgmt was not able to change the mattress nor change the room. Very sad.
I made a reservation using the hotel website using my credit card. The card was and still is working perfectly, but as I arrived at the hotel to check in they told me it was declined. They denied money too than changed their minds just before we left! Its ridiculous! Not a Sheraton standard.
They have arcade for the kids and my kids liked it. The hotel is too crowded. I had to wait 10 minuted in line for check in.
Could've been better
Clean Friendly staff
They didn't have the king room I booked and offered meal coupons to supplement value, in order to use you had to charge to room, not useful when I'm using strictly cash.
At the Sheraton On The Falls Hotel, guests have access to many amenities, including an indoor pool, an outdoor pool and a heated pool. This collection of pools gives visitors the chance to relax and cool down on warm spring or summer days. At the Sheraton On The Falls Hotel, guests are also given access to a fitness center that has a gym and a workout room that enables people to exercise while they're away from home. Other amenities include a bar, a lounge, a restaurant, a spa and a banquet room. The staff is multilingual and the front desk has a concierge who's ready to provide aid and guidance whenever necessary. The hotel offers meeting rooms, conference facilities and a business center, which can be ideal for business travelers. There are children activities available and complimentary breakfast, which may be convenient for families. The property is completely smoke-free and wheelchair accessible.
Sheraton On The Falls Hotel offers 392 guest rooms and suites. Every option has a microwave and a refrigerator so that guests can keep food fresh and reheat their favorite meals whenever they please. Also, every room has an in-room safe, free high-speed internet and complimentary Starbucks coffee.
Thanks to its location, Sheraton On The Falls Hotel puts visitors next to several popular destinations. For example, restaurants like Prime Steakhouse Niagara Falls, Weinkeller, BeaverTails Niagara Falls and The Works are within walking distance from the hotel. Moreover, tourist attractions like Bird Kingdom, Niagara SkyWheel, Rainbow Bridge and Wizard Golf are minutes away. Lastly, both Niagara Falls Intl Airport and Buffalo Niagara Intl Airport are close to the hotel.
based on 2,094 reviews
Policies vary by room type and provider.
Guests with existing Sheraton Niagara Falls reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at Sheraton Niagara Falls for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
Sheraton Niagara Falls is located at 300 3rd Street, 0.9 km from the centre of Niagara Falls. Seneca Niagara Casino is the closest landmark to Sheraton Niagara Falls.
Check-in time is 16:00 and check-out time is 11:00 at Sheraton Niagara Falls.
Yes, Sheraton Niagara Falls offers free Wi-Fi.
Yes, Sheraton Niagara Falls offers free parking.
No, Sheraton Niagara Falls does not offer free airport shuttle service.
Sheraton Niagara Falls is 9.5 km from Niagara Falls. Sheraton Niagara Falls is 31.2 km from Buffalo.
Yes, Sheraton Niagara Falls is a pet-friendly hotel.
Yes, Sheraton Niagara Falls has a pool on-site.
Sheraton Niagara Falls has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.