Website said free parking but when we checked in we were told $19.95 per night for parking. Older hotel. Wear and tear shows.
2 stars
Quality Hotel & Suites At The Falls
240 First Street, Niagara Falls, NY 14303, United States
Niagara Falls, NY
See location+1 716 282 1212Photos of Quality Hotel & Suites At The Falls
Overview
Set in Niagara Falls NY, Quality Hotel & Suites At The Falls is a five-minute walk from Niagara Falls and features an indoor pool, free Wi-Fi and a Jacuzzi. It is also a brief stroll from Maid of the Mist and Niagara Falls State Park, and is close to many of the area's popular attractions.
There are a variety of facilities on offer to guests of the hotel, including valet parking, an express check-in and check-out feature and meeting facilities. Guests can enjoy the recreational activities available, such as a dart board and billiards.
Each comfortable room at Quality Hotel & Suites At The Falls features a refrigerator, plus all the necessities for an enjoyable stay. They are also fitted with a microwave and a hair dryer.
The hotel is under a 35-minute drive from Buffalo Niagara International Airport and Niagara River is a short walk away. There is also the added convenience of many local eateries and restaurants.
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Privacy Preferences
Amenities at Quality Hotel & Suites At The Falls
- Indoor pool
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- Chapel/shrine
- 24-hour front desk
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
- No smoking
- Designated smoking area
Pool and spa
- Heated pool
- Spa
- Hot tub
- Indoor pool
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Things to do
- Gift shop
- Golf
- Darts
- Pool table
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
General
- Family rooms
- Seating area
- Storage available
Parking and transportation
- Parking
- Private parking
Bathroom
- Shower
- Hairdryer
Workspace
- Fax/photocopying
- Desk
Family friendly
- Cribs available
- Complimentary breakfast
Health and safety
- Safe
Reviews of Quality Hotel & Suites At The Falls
6.6
Okay
3301 verified ratings
Wonderful
871
Very good
495
Good
634
Okay
315
Fair
347
Mediocre
183
Poor
456
Summary of reviews
Guests say
Guests generally appreciated the hotel's location, highlighting its proximity to attractions and accessibility. However, many reviews pointed out significant concerns regarding cleanliness and maintenance, with several mentioning issues like dirty air filters and unclean bathrooms. While some guests enjoyed the amenities, such as the breakfast and pool, there were complaints about the quality of service and additional fees that were unexpected. Overall, while the location and some amenities were praised, there were considerable criticisms about the hotel's upkeep and service.AI-generated from customer reviews
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6.8 out of 10
1808 reviews
5.8 out of 10
374 reviews
7.6 out of 10
80 reviews
7.1 out of 10
10 reviews
All reviews
Pros (+) Friendly staff and walking distance to the falls.
Pros (+) The staff were really friendly and helpful. The location was very close to the falls and the convention center The room size was comfortable and big The amenities (microwave and fridge) are very useful and crucial.
Cons (-) There were spiders and spider webs around the mirror and blockage in the air vents in the bathroom. The room or carpet cleaner smelled very bad and couldn't change the room because they didn't have any other rooms available. There are student dorms for the culinary institute across the street on 2 floors and so there are rare parking spaces infant of the hotel. There was no valet or concierge and ...
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Pros (+) Convenience to the Falls. Staff was accommodating.
Cons (-) Air conditioner went out, said it was fixed but it was still to hot. Had to call for maintenance for shower no hot hot water and water pressure. Had to gather all our things and move to another room which was an inconvenience. Will not stay there again.
Pros (+) Everything was nice for the price
Pros (+) The bed was comfortable Nice bar and to have live band playing
Cons (-) The parking Food at restaurant not very good and service was very poor Pool didn't look very clean Shower was horrible kept going hot than ice cold
Pros (+) Nice facilities and clean room
Cons (-) Nosy at night and had handicap door that took a minute to close each time it was opened. Also bathroom door was broken.
Pros (+) Room that was assigned to us was very close to the elevator, bedroom was nice and spacious, located at like a 5 min walk from the falls and also very close to the rainbow bridge (border to canada). Very close to surrounding restaurants as well. Last but not least the bar gets pretty packed at night downstairs so that is also a plus.
Cons (-) Bedroom's minifridge had a musky smell to it, most likely due to the fact the when it was left off the water inside made a sort of a puddle at the bottom which got that stale water smell. The bed was harder then what we are used to on these kind of hotels, although since we are healthy (no back issues or anything of the sort) we were able to sleep, but on some movements rolling you can kind of fee...
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Pros (+) Quick walk to the falls!
Cons (-) Older hotel, could use a face lift, but served the purpose for a quick trip.
Pros (+) Proximity to Niagara Falls and restaurants.
Cons (-) Hotel rooms and hallways are in need of renovations. We had a view of a brick wall which was from the hotel next door.
Location
240 First Street, Niagara Falls, NY 14303
What's nearby
- United Office Building36 m
- Niagara Wax Museum of History309 m
- Whitney Mansion0.5 km
- Niagara Falls State Park0.6 km
- Bridal Veil Falls0.6 km
- Goat Island0.7 km
- Hazard H. Sheldon House0.8 km
- Cave of the Winds0.9 km
- Aquarium of Niagara0.9 km
- Niagara Falls1.1 km
- Nightmares Fear Factory1.3 km
- Niagara Falls Armory1.4 km
Policies
Check-in/Check-out | Check in anytime after 16:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Quality Hotel & Suites At The Falls
Price per night. Prices are not fixed and may vary with time.
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Value for money | 6.9 |
|---|---|
Distance to city centre | 1.1 km |
Nearest airport | Niagara Falls |
Distance to airport | 9.7 km |