Dated Hotel in a great Niagara Falls location
This hotel is all about location. Walking distance to all of the U.S. side Niagara Falls attractions.
Our room was dated. Bed was past it's prime.
Room, location, value, and especially the staff. Right down to the maintenance personnel. Very friendly and effective front desk.
No complaints what so ever.
Good location, Bad service
Service was terrible. First, they only had one treadmill in their small under equipped fitness center and that sole treadmill was OUT OF ORDER. Also, room service did not clean our room, although I talked to them and the front desk 3 times to do so without any luck
The lobby was good, the staff was friendly.
The night we arrived there the fire alarms alarmed went off early hours, it was very disruptive and no staff came to state it was a false alarm you had to go to the lobby. Although they made up for breakfast at the restaurant. The pool was not very clean needed cleaning.
Two emergencies fires building evacuation during
We arrice very late at 2 AM Had a very short night and we were oblidged to exit the building due to a false emergency fire evacuation during our short night
Dirty, uncomfortable, and disastrous
The lobby was pretty.
1) About an hour after we checked in, the smoke alarms for the hotel went off and we had to leave. After waiting around for over an hour, the alarms still going off, we went back to the room, got some stuff and went to dinner. When we came back, the alarms were still going off. The staff gave very inconsistent information about this situation - everything from staying out of the building to going back to our room within 5 min of one another and an hour after the alarms started. 2) On day two of our stay, the power went off, which shut off the air conditioner on an extremely warm weekend. The air conditioners are extremely old wall units, so they didn't work well to start. 3) Our bathroom was filthy. The sink and toilet were dirty. The shower's ceiling was moldy. The whole hotel room (not just the bathroom) stunk of mildew and was faintly damp. Oh. And they knew we had 4 people checking in and they gave us 3 towels. 3 doesn't even make sense. They gave us 1 hand towel and zero wash cloths. 4) The pillows were lumpy. I've never encountered lumpy pillows like that, so I really didn't know that this level of lumpiness was possible. 5) Both beds were lumpy, but more importantly, were so saggy in the middle that it was impossible for two people to sleep in a bed without spooning all night. This may have been slightly more acceptable if the air conditioner worked adequately. I've stayed in motels that cost about 25/night that were cleaner, offered better beds, and much cleaner bathrooms than this room that cost over 300/night. I've stayed in less expensive rooms in even more touristy areas that were also better. I've stayed overseas in much less expensive rooms that were better. Honestly, this was the biggest ripoff I've ever experienced, and I'm considering disputing the charges with my credit card company. Not only did the hotel offer the least value for the money, the hotel CHARGED their GUESTS for parking and didn't even offer free coffee. Such a bogus excuse for a hotel.
The location was great! Easy access to the falls and other attractions in Niagara.
When you walk into the lobby you are hit with a mildew smell. The staff was friendly at check in. We paid our $10 parking fee (?!?!) then headed to our room. The elevators are just scary! When we got to our room (a king suite) the odor changed to feet. There are two doors to the suite, but only one worked. The room itself was was ok. A little rough around the edges, but acceptable. The water pressure in the shower had a lot to be desired. To say I pee harder than the shower is no exaggeration! The free wifi was spotty at best. The TV's were not working when we arrived. After returning from a long day of touring the area, Time Warner had shown up to fix the cable. Only to go down again a few hours later. We wanted to have a late night dinner and had decided to try Tony Roma. It was convenient and by all accounts sounded good. It was just after 10:00 PM and their website, Yelp, Trip Advisor and all the listings online say they were open until 11:00 PM. We were ignored by the first two employees that walked by the host station. However the third person (a waitress I assume) asked us if we were being helped. She then proceeded to tell us they closed at 10:00 and since they are a franchise, there hours are different than what is listed EVERYWHERE else. Not to mention it seemed a bit early for a restaurant to close in a tourist town on a summer weekend. Overall my assessment is, I could've got a nicer suite (by far) at The Borgata in Atlantic City for what I paid here and had all the amenities. At least I can cross this off my bucket list.
I only stayed for a night so I can't really tell any experience I had
ROOMS WERE CLEAN, STAFF WAS AMAZING, FRIENDLY, AND HELPFUL. GREAT VIEW OF THE RIVER AND THE CANADIAN SKYLINE. GREAT PROXIMITY TO EVERYTHING.
THERE REALLY WASN'T ANYTHING WE DIDN'T ENJOY
We had a beautiful room, very clean. The pool was warm & clean. Our window overlooked the falls and we got to watch the fire works and light show that was just over the falls. We had a great time.
They are doing extensive renovations and it will l
Guest Services, including front desk, housekeeping were very good.
Nice hotel with a good location, everything was good
Niagara Falls Hotel Offers Perfect Location on the New York and Canada Border Welcome to the Holiday Inn Niagara Falls Hotel. Located at the New York and Ontario, Canada Border, our hotel at Niagara Falls is close to not only the falls but many other area attractions, as well. Leisure travelers can enjoy being in walking distance to many of the popular attractions that include -Maid Of the Mist boat ride - Cave Of the Winds (adventure behind the falls) - Niagara Senic Trolley - Niagara Falls Aquarium Our guest can let their inner child out playing at The Great American Arcade. Two floors full of fun and excitement! Guest can also enjoy breakfast, lunch and dinner at the Anchor Bar The Original Buffalo Wing. In addition to its close proximity to area attractions, our hotel near Niagara Falls is also close to many corporations. The Niagara Falls International Airport (IAG) and the Buffalo International Airport (BUF) are 7 and 25 miles respectively from our hotel. From BUF, AAA Taxi offers a flat rate of $60 for 1-5 people coming to our hotel.
Based on 1,513 reviews
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