Gotta have a key to pee
The location was good.
I had reserved a room with a view, when I arrived I was told that there wasn’t one available. The staff said they would get one ready, it was after 6 pm. Ok, no biggie, my daughters and I would wonder around Times Square a bit. Had to take all our luggage back down to luggage hold. After dealing with that, I returned to the the lobby to use the restroom. When I asked a staff member where the restroom was, “are you a guest “ then where’s your key?” I explained, and was told I would have to go back to the front desk for a key. The line was 20 people long. ITS A BASIC HUMAN FUNCTION! Using the lobby restrooms should NEVER be that big of a hassle. We finally got a room at 8:30 pm.
View from the room was excellent. Staff was very attentive to my needs when necessary
The room and location was wonderful
Staff not so friendly.
Everyone was so nice from the bellmen staff and the front desk staff .They helped me and answered any questions I had.
Great location, great size of room, has a fridge in the room. I
Great location and our view was fantastic.
Liked our room location (corner, 31st floor)
Overcharged for drinks at bar, bottle of water (supposedly free) was not replaced.
We have stayed at the Westin at Grand Central Station before and all of the Westins are very similar. The room was clean and we had a great view facing west over the Hudson River. We stayed out until 11pm and when we came back in the building security was checking everyone to make sure they were a guest. Some might see this as an inconvenience but I see it as very good security considering where we were. We are very happy with the staff and our stay.
The air conditioning filter was clogged.
Surprised at NYC value
Clean. Modern. Comfortable.
Lack of parking
great location, friendly staff
The Westin Times Square was great overall*. The room was clean and comfortable. The hotel staff was also very friendly and professional. Great location by Times Square.
but the facilities outside our room were not. The lobby areas didn't feel safe as there were many people hanging out there that did not seem to be guest and the lobby restroom was a mess.
Loved the shower, bed and location.
Our room was not cleaned after our first night. The towels were not of equal quality and some had a very odd smell. No water in our room.
A coveted Midtown Manhattan location, savvy accommodations and thoughtful amenities combine to create an exceptional hotel experience at The Westin New York at Times Square. Situated steps from NYC's finest attractions, including Broadway, Grand Central Terminal, Central Park and more, our landmark hotel places you in the center of it all. Retreat from the city in our beautifully appointed guestrooms and suites, which showcase our signature Westin Heavenly® Bed and Heavenly® Bath. Dynamic dining awaits at Foundry Kitchen and Bar, where creative cuisine receives a healthy twist. Thoughtfully designed with the on-the-go traveler in mind, our WestinWORKOUT® Fitness Studio features state-of-the-art equipment and technology, allowing you to prioritize your wellbeing. And with an assortment of inspiring event and meeting room spaces, our hotel is a distinctive destination to create, collaborate and celebrate. Curate your Manhattan getaway at The Westin New York at Times Square - we look forward to your visit.
Based on 4,640 reviews
Value for money
Policies vary by room type and provider.