The lobby is lovely.
The front desk staff seemed very annoyed and were not welcoming. There were a lot of extra fees. The bathrooms are set to be remodeled but haven't been done yet so everything looks old and cheap.
Location is great Lobby is impressive
Room was completely outdated Bathroom was ridiculously small with cobbled together fixtures No response from staff after initial complaint Stay away from this place Way to many other choices
The location was the only thing Myself and my family enjoyed!
Customer service (bell boys were RUDE, waiter in restaurant TOOK 45 Mins to get 2 drinks=terrible, doormen said I couldn’t touch the luggage cart. He said it’s like a doctor and their specialty... ok. Because ousjing a cart requires expertise and peoples lives are For sure in his hands..), tiny room but ok, beds were terrible, view bad, bathroom extra tiny & needs update, shelf & toilet paper hold...Read more
location
room a bit worn facility fee
Location is excellent Beautiful foyer Clean rooms
Humility in room Air conditioning not working well Charged my credit card again even though room was already prepaid
The breakfast too expendive, the bathroom too small
Location
Tired décor, no basics, such as make your own tea or coffee in your room. Lost a day waiting for lifts
Breakfast was very nice.
Business center should be no charge for people staying at the hotel
Close proximity to Grand Central Station, Time Square, Rockefeller Center.
Bathrooms are very small because it is an older hotel