2.0 Mediocre8 Dec 2021
They didn’t actually have rental cars available even though Kayak said they did. I went all the way to the airport pick up location just to find no actual cars
1.9 Horrible22 Aug 2021
Rental counter closed at 4 pm, flight delays caused us to arrive at 5 pm. No one told us about limited counter hours No car , no offer from Budget to provide transportation to our final destination. We had to stay in airport hotel until next day. When we picked up the car, rental agent was rude. I will not rent from Budget again
4.0 Okay1 Apr 2021
When returning my car, I had to wait in line for 25 mins. I couldn't wait any longer as I had to check in so left the keys and paperwork with the desk rep. She said she would email me my receipt but I have received nothing. I tried calling customer service but no one was able to help me.
10.0 Excellent10 Jan 2021
Great, new vehicle, clean, good value, great fuel economy. Customer service was excellent both at pickup and drop off.
10.0 Excellent10 Feb 2020
Super easy, nice vehicle, clean...
10.0 Excellent11 Jun 2019
Pick up process was smooth. Lady knew what she was doing and had me straight quickly. Drop has not happened yet as I ended up extending the reservation. So far so good overall. I'd do it again.
8.0 Excellent8 Dec 2018
arrived at front counter and no one was there. I asked a rep from another car rental company if they knew where the employee was and they told me she was outside SMOKING. After a bit of a wait the employee came in from the outside and helped me but never apologized for being outside smoking.
9.6 Excellent3 Oct 2017
Superior Service Even When Car BreaksReservationing car online was simple and painless. Picking up the car and returning the car we’re both a breeze. The car would not start after stopping the first time. A call to Budget and a mechanic was sent to us immediately. They drove us back to the airport and quickly provided a replacement vehicle.The fact that our first car experienced an electrical problem soon after picking it up was an irritant. However, we were still local to the airport and Budget responded quickly and appropriately.
2.0 Mediocre27 Sep 2017
The car was decent (Kia Soul)When I came to pick up the car no one was at the desk for about 15' (she was outside smoking). When I dropped off the car they simply took the keys at the desk and did not bother to check mileage/condition nor offer a receipt. When charges hit my credit car the amount was almost double the quoted amount. Had to waste my time to call home office to have corrected and there was no adequate explanation. Disturbing!
4.0 Okay27 Jun 2017
Issue with counter and checkoutI was assisted by a representative from Avis (covering for the Budget counter on a Sunday). The reservation was improperly transferred from Kayak to Budget according to the agent. The agent helped multiple Avis Preferred customers in line behind me prior to addressing my issue. The problem took close to an hour to resolve.