Value for money
Distance to city centre
|Mexico City Benito Juarez|
Distance to airport
|"Comfortable rooms and excellent breakfast"||(in 42 reviews)|
|"Staff was very friendly and helpful"||(in 29 reviews)|
|"The room was clean and comfortable"||(in 10 reviews)|
|"The staff was not friendly."||(in 16 reviews)|
|"Service is slow and terrible"||(in 14 reviews)|
|"Very difficult to locate the hotel."||(in 32 reviews)|
|close to the airport||in 172 reviews|
|terminal hotel||in 113 reviews|
|early flight||in 80 reviews|
|good breakfast||in 74 reviews|
|staff are friendly||in 71 reviews|
|hot water||in 51 reviews|
|room service||in 51 reviews|
|bottle of water||in 47 reviews|
|terminal airport||in 34 reviews|
|took a long time||in 28 reviews|
|room is too far||in 19 reviews|
|early morning||in 13 reviews|
|overnight layover||in 13 reviews|
|arrivals or early||in 11 reviews|
|clean and comfortable||in 10 reviews|
|mexico city||in 10 reviews|
Better food, better beds
Breakfast was really complete and location is inside of the airport.
the host room wasnt that clean.
The showers, that didn't have hot water!
The hotel is dated, has seen better days and needs complete revamp. Not worthy of its 5 star designation.
I liked that it was in the airport.
I saw a lot of mold in the pool. My room smelled of mold as well. I totally regret staying at this hotel. I chose this hotel because it was listed at 5 star however I would rate it at 3 star at best.
Location, Room size & bed
Lovely hotel and decor!
Lovely hotel.. Enjoyed the decor, furnishing, amneties, a very comfortable bed, the in terminal convenience and the divine ambience! Wifi in all rooms, outside, poolside. For those traveling without tablets or laptops, there are 2 PC's provided free of use near the lobby area. The staff are very friendly and serviable. Going beyond the usual offerings. Example: ask for a wake up call, you get 2! One at the exact time you require and another 5 minutes later just to make sure you are awake! Very thoughtful! We were also congratulated for our 25th anniversary with complimentary offerings of lovely extras. They know how to treat you well here! Thank you for making our stay even more special! The buffet breakfast was very good, with popular hot breakfast dishes and tasty mexican dishes, an omelette station, a nice variety of fruit, deli meats & cheese, waffle maker, cold cereal selections, many different juices, regular coffee or esspresso, sparkling wine mimosas. Long breakfast hours which is convenient to early travelers or those that wish to sleep in. We stayed here on our way to vacation and on our way back. We will certainly choose to stay here again when transiting through Mexico City airport. In my opinion, this is the best hotel at MEX and we've tried them all!!
Bathroom not Clean
Proximity to airport
Shower was not clean. There was presence of mold due on tile corners all around.
Super-convenient, super over-priced
Took me one minute and 45 seconds to walk from my room to the security line -- fit the bill perfectly for an early-morning flight.
The price gouging was annoying. My night was first listed at $100, but I had to wait a few days to be sure. It was then $170. For kicks, I looked again the day before . . . and it was up to $250. WRONG! It's comparable to the Camino Real at the other terminal, but way pricier. They have the right idea, but are ethically challenged . . . making them a necessary evil. I'd stay there again if I HAVE to because of schedule, but I'd work pretty hard to use one of the other airport hotels first.
Everything was great. Very clean and in the airport terminal so we were close for our 6 a.m. flight
Not a good space for dining in the room. It was fine though, we just are on the bed.
If you have an early morning flight from terminal 1, remember there is no way to get to terminal 1 from the hotel prior to 5 am. The train from T2 to T1 does not start until 5 am. For a place to sleep overnight, it is overpriced. But they are all overpriced close to the airport. So much so, that when used only as an in-transit airport, I'll try other airports.
To expensive , no service, even the water you have to pay , they put the coffee sachets in the locked mini bar, you cannot call if there is no balance ,even local calls, at night you can not reach the reception from your room
so I did not like it at all the system was down all the time I tried to pay 4 times and spent in all more then @ hours waiting at the frontdesk.the manager Miss Blanca did not border to talk to me on my complaints
Terribel experience. AC didn't work and they were not able to fix it. They offered me to change room. I agreed, only if I could leave all my stuff in the first room, because it was midnight and didn't want to wake my son up and pack/un pack everything again. They didn't agree. I didn't have much rest.
It was convenient. Very quiet. Very clean. However, we booked it for the pool, which was closed.
The NH Collection Mexico City Reforma hotel is located in Zona Rosa, just two minutes from the financial district in Mexico City. Subway transit is nearby, providing easy access to the best tourist attractions, including many that are also within walking distance. Guests can explore the historic city center, or visit local high-end shops and dining options in the area. There are also many businesses in the area, as it is close to the financial district. This non-smoking hotel offers complimentary WiFi throughout the property and on site parking for guests. There is also an on site restaurant featuring authentic Mexican cuisine, along with a modern bar.
The NH Collection Mexico City Reforma hotel offers 306 classic guest rooms with modern creature comforts. All rooms include 48-inch flat screen TVs with premium channels, separate work desks, coffee makers, and modern furnishings. The rooms on the upper levels of this hotel feature stunning views of the Mexico City Skyline. Select rooms and suites feature family accommodations, private terraces, and other deluxe accommodations and amenities. The hotel also offers 10 different meeting and event rooms, as well as a poolside terrace for various events and business meetings.
This hotel offers an on site fitness center that is available 24 hours a day, as well as an outdoor pool that is heated for guest comfort. Waiter service can provide poolside drinks and snacks. The guest relations team can assist with sightseeing tours and recommendations, in addition to other guest needs. There is a continental breakfast buffet available for guests and accessible guest rooms are available. This hotel does not allow pets.
based on 1,533 reviews
Value for money
Policies vary by room type and provider.
NH Collection Mexico City Airport T2 is located at Capitán Carlos León González in Venustiano Carranza, 8.1 km from the centre of Mexico City. Palacio Nacional is the closest landmark to NH Collection Mexico City Airport T2.
Check-in time is 15:00 and check-out time is 12:00 at NH Collection Mexico City Airport T2.
Yes, NH Collection Mexico City Airport T2 offers free Wi-Fi.
No, NH Collection Mexico City Airport T2 does not offer free parking.
Yes, NH Collection Mexico City Airport T2 offers free airport shuttle service.
NH Collection Mexico City Airport T2 is 1.8 km from Mexico City Benito Juarez. NH Collection Mexico City Airport T2 is 52.1 km from Mexico City Toluca Intl.
No, pets are not allowed at NH Collection Mexico City Airport T2.
No, NH Collection Mexico City Airport T2 does not have a pool on-site.