Clean, comfy, and friendly service.
Other people's clothes under bed, had a strange watery smell
The front desk clerk was so upbeat and happy.
Arrived at hotel at 2:20 pm, no one at front desk. After waiting 15 minutes, rude older female informs us rooms are not ready for check in until 3pm. No desk in room, no soap and no toilet paper. Room had a horrible smell.
I got caught in traffic and was going to be there after midnight and the desk person was very understanding and had my paperwork pulled and ready for the next person so my check in experience was smooth. Appreciated the staff for being very professional.
The manager was very nice.
I rented 2 rooms. My daughter's room had someone's left overs in the refrigerator and old soap on the sink. I killed a cockroach in my bathroom. The breakfast was granola bars. Pitiful.
The room set up is nice.
The white lighting in room is terrible and main light was out. Bed skirt looked like it had puke all over it. Hallway and stairwells stunk and were really hot. The fire alarm randomly went off in the middle of the night.
Staff was really nice at the front desk. And the room was really clean and nice.
The location was far from downtown
Not much...it has a kitchenette if you care
The room smelled musty and like animal urine, the hallway was even worse. We bought candles and lit them to help the smell. The floor was disgustingly dirty and sticky throughout. I was kicking dog food around...lol It was not a pleasant stay. :(
The professionalism, friendliness and concern of the day shift office manager who made you feel very much at home.
I was somewhat disappointed about the advertised breakfast, as it was only energy bars, muffin, and hot tea or coffee, without a table and chairs in the area to enjoy it at.
Location was perfect in my opinion.
The Marriott being right outside my window.
No ice machine Staff was rude Customer Service was nonexistent No amenities Paint chips falling off wall Table was cracked in the middle about to break AC leaked all over our bag Had to fix cable in room myself
Located in Louisville, Extended Stay America Louisville - Hurstbourne is a 3-minute drive from Skyview Park and 8 minutes from Oxmoor Center. Featured amenities include laundry facilities, a safe deposit box at the front desk, and coffee/tea in a common area. Planning an event in Louisville? This hotel features 0 square feet (0 square meters) of event facilities.
Based on 330 reviews
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