Valet parking staff was rude
Great hotel for business travel
Staff is friendly and effecient.
I love everything about this hotel ,great staff great view beautiful hotel
The location was convenient to the end purpose of our stay.
The staff were poorly trained. We didn't deal with one person who seemed to even act like they cared we were. We travel a lot, and the way the staff behaved put them in the bottom 25% for customer service skills.
Everything is GREAT! Except parking expenses in th
Everything is GREAT! Except parking expenses in the area. Try not to drive if possible. Brian
Peaceful overnight stay
While the staff was outstanding, the peace and quite was priceless, especially with the chaos of LA Live!
The mattress was a little firm for my liking, but the bedding was exceptional!
Clean, modern, friendly staff (at least the ones I had contact with). Convenient location for LA Live events obviously, which was our reason for staying here.
A bit overpriced if you ask me. The parking is absolutely ridiculous!!! $42 a night! I've paid less for rooms! For the price you pay to stay here parking should be free or at best a minimum fee for guests since there are no alternative parking areas. Room service, way overpriced as usual but the added fees and taxes are ridiculous and the food is just ok.
Staff at check excellent. Location next to Staples Center. One block from the 'Pantry' historic diner.
Ordered lamb meatballs at the bar and they were barely warm. TV in room has mostly grainy low definition channels. Scanning room key in elevator to access floor worked after the third attempt. I won't stay here again. Expected more from this brand.
Good hotel, nice facilities, rip off parking.
The room was nice and bed was comfortable.
The parking is such a rip off. For $42 I almost wanted to go and sleep in my car.
The staff was very friendly and accommodating to my needs. It is a very nice hotel, and we had a lovely stay. Met all of our needs
The staff at the pool were a bit rude and not attentive. Took about 45 minutes to get our drink and food after we ordered it, and no apologies were given.
Revel in luxury and a prime downtown location at JW Marriott Los Angeles L.A. LIVE. Unwind during your California travels in our modern, well-appointed hotel rooms and suites, which offer plush bedding, marble bathrooms, mini-refrigerators, sitting areas, ample desks and Wi-Fi. Reserve an Executive Level room for access to the special perks in our exclusive Executive Lounge. Our suites benefit from expanded living, dining and sleeping spaces, as well as extra bathrooms. Rooms on higher floors are treated to stunning views of the city. The hotel features a sparkling rooftop pool and bar, a fitness center and numerous superb dining options. Guests also have access to a serene day spa, perfect for rejuvenating. With more than 180,000 square feet of sophisticated event space, our hotel is ideal for lavish weddings and star-studded events. From the hotel, events at L.A. Live, the Convention Center and Staples Center are just a short walk. The University of Southern California is only minutes away.
Based on 3,273 reviews
Value for money
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