|"Very clean room service staff amazing!"||(in 15 reviews)|
|"great room super quiet!"||(in 43 reviews)|
|"Everything but the location was perfect."||(in 48 reviews)|
|"They were not social distancing."||(in 4 reviews)|
|"Not enough fire pits"||(in 7 reviews)|
|"The customer service was awful."||(in 8 reviews)|
|ocean view||in 179 reviews|
|nice room||in 139 reviews|
|location and view||in 122 reviews|
|staff was friendly||in 121 reviews|
|great location||in 118 reviews|
|nice hotel||in 102 reviews|
|front desk||in 66 reviews|
|fire pits||in 60 reviews|
|food is very expensive||in 53 reviews|
|great pool||in 50 reviews|
|room service||in 49 reviews|
|pay for parking||in 48 reviews|
|shuttle service||in 40 reviews|
|area and nice||in 39 reviews|
|late check||in 27 reviews|
|booking com genius||in 12 reviews|
|loud music||in 12 reviews|
|queen mary||in 12 reviews|
|social distancing||in 12 reviews|
|fruit and muffins||in 7 reviews|
|maya||in 7 reviews|
|bad experience||in 6 reviews|
|three times||in 6 reviews|
Amazing view, beautiful grounds. Great location.
Our stay was disappointing. We arrived at 4 for check-in and our room wasn’t ready. They said they’d call when it was ready, hour and half later, they never called, we called and it was ready. Later that night, I got in the shower and there were 3 old bars of soap still in the shower, indicating it hadn’t been thoroughly cleaned. Icing on the cake, at 9:30 the next morning (check out at 11) the cleaners tried to come in my room even though I had the “do not disturb” magnate on the door. They wouldn’t come in too if we hadn’t had the latch on the door. They tried continuously until my husband got up and told them to go away. Overall, terrible service.
LBC in Style
The hotel itself is an older hotel that has been renovated to be a hipper more boutique style hotel. The changes are nice and the restaurant had great food, atmosphere, staff and entertainment. The rooms were nice and decent. Th doors to the rooms were carved wood which gave the rooms a more Mexican style theme. Beds were comfortable but i found the pillows to soft. The hotel provides earplugs which are useful if you are a light sleeper due to the boat and ship horns that blow over the water. The rooms also include a Kerig style coffee maker with different coffees and teas to choose from. We did not use it but it was nice to know it was there. The best thing about this hotel is the views of the Long Beach shoreline. During the day or at night it is beautiful to see over the bay in between. The location is optimal if you are going to visit the Queen Mary as it is about a 15 minute walk.
Perfect location, very friendly staff.
Parking too expensive for guests
The stay was great .but there was mold in tub .
Mold in tub.wedding going on next to out rooms.pool not open
Room was crisp and clean. Property and view was pretty.
Special event affected the noise during our stay. Circular courtyard provided lots of noise from other guests.
Convenient and improving
We (either spouse and/or kid) have stayed here at least once a year and have watched it undergo many improvements, it is a wonderful place to stay if you want to be close to the Queen Mary but would like to avoid the noise or prefer a larger room and a pool. Since it is set up like a motel, you have to walk over between buildings and to the pool. The Sunday brunch is fantastic, there is a cute sand area for the kids, decor is cute and the facility always appears clean. I have not used any of the service options (in room or pool side) due to some really bad experiences prior to the change of ownership.
During the last stay there was a music festival at the Queen Mary which is to say that it was difficult to get to the hotel and once there, parking was difficult and people were pre-partying around the hotel. We had dinner reservations on the QM and the woman at the front desk offered a golf cart shuttle to the ship. On our way to the room we watched concert goers jockey for a space on the golf cart and then proceed to sit on one another's lap to fit. When we later approached the golf cart pick up area we were relieved to find it empty. A person identifying himself as a manager informed me "this cart isn't working, the battery is out" and then he clarified that it was the only one they had. Lame. In the end we were able to get to dinner in 10 minutes via sturdy Louboutins and the walk path but I would have liked a more professional handling of the situation.
The atmosphere, view and vibe was relaxing and incredible !! the guy at the front desk was really respectfull and helpfull and even gave us free fresh baked choclate cookies at check in and compt our parking for our visit , think his name was Noor ... Highly recomend and will definitley be coming back soon ! Thumbs upppp
The staff was very courteous from the moment we arrived and very helpful the entire time. We would recommend this hotel to anyone visiting the Long Beach area in the future.
Night before cruise
Easy access to bus line ( bus line is Clean an convenient) takes you to downtown long beach. Free shuttle to cruise ship terminal. Great pool and pool bar staff. Cool/funky mayan theme throughout.
The Maya stay
Nice waterfront location
Hard to fine by drivers
Great location with water views
We especially liked the location and the service by the front desk. Fuego is a great place to dine.
Unfortunately, we were placed next to a family that were loud and disrespectful until late night. The hotel staff tried to quiet them; however, it took many attempts. It was not the real fault of the hotel; but it did make our stay unpleasant.
I would recommend a water view. It was a great!
The Hotel Maya is a sprawling 11-acre DoubleTree by Hilton Hotel resort that welcomes a range of clientele from business travelers to couples on romantic getaways and families on vacation to local residents on “staycation”.
The Hotel Maya is composed of five buildings one housing a restaurant, reception area, conference room, and fitness center, and the four other buildings feature the guest rooms. The mix of guests creates a highly social vibe. The rooms are tropically decorated, some with harbor views. All rooms have glass-topped desks, flat-screen TVs, electric kettles, Keurig coffeemakers, mini-fridges, and robes and slippers.
Located on Long Beach Harbor, near the Queen Mary, The Maya is within proximity of tons of historic sites and amenities. Guests can travel to downtown Long Beach from the hotel’s free shuttle or take a low-cost water taxi to all point along Long Beach Harbor. Ranging from a nine-minute drive to a fifty-minute drive, visitors can travel to the Aquarium of the Pacific, the Long Beach Convention Center, Huntington Beach, The Los Angeles County Museum of Art, and the Santa Monica Pier. Families love that Disneyland Park is only 16 miles away.
The resort offers its own amenities right on-site such as tequila tastings, s’mores kits for nightly gatherings around eight fire pits, a pool and hot tube, fitness center, and business center. Fuego, an on-site restaurant, offers wraparound views of the harbor, farmhouse tables, saddle-leather bar stools, and a hookah lounge.
In addition to relaxing accommodations and fun amenities, Hotel Maya also hosts daily activities such as cocktail-making contests and children's cooking classes. Hotel Maya has something for every traveler.
based on 841 reviews
Policies vary by room type and provider.
All reservations at Hotel Maya - a DoubleTree by Hilton Hotel – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
If you will be staying at the Hotel Maya - a DoubleTree by Hilton Hotel with your family, there are several special perks that you can take advantage of. In addition to each of the on-site restaurants having special children’s menus, the hotel can also provide cribs, high chairs, and playpens for no additional fee. To make your vacation particularly fun, consider booking the Family Getaway Package, which provides complimentary daily breakfast for four people, as well as free high-speed Wi-Fi.
The Hotel Maya - a DoubleTree by Hilton Hotel is a popular location for guests to host both their wedding ceremony and reception. There is a team of professional event planners that can help you design your ideal wedding package, and amenities include flowers, decorations, linens, catering, and logistical decisions, such as designing seating charts. The hotel’s large ballrooms can also be used for rehearsal dinners, bridal showers, and post-wedding events, such as brunches, making it a diverse and convenient venue.
To have a relaxing and rejuvenating trip, select the Cheers to Vacation package, which will provide you with sparkling wine, in-room breakfast, and the option of late check-out. The Essential Extras package is another popular choice, as it also offers late check-out, as well as free daily breakfast and $10 in retail credit for every night that you stay at the hotel. If you plan on seeing a concert during your stay at the Hotel Maya - a DoubleTree by Hilton Hotel, book the Forum Package, which will provide you with Lyft credit to the Forum concert venue, drinks in the hotel lobby bar, and breakfast for two.
If you would like to explore the local area while burning some calories, take advantage of the free bike rentals that are offered at the Hotel Maya - a DoubleTree by Hilton Hotel. The hotel also has an on-site walking track, which is a convenient place for guests to walk their pets, go for a quick run, or just take a brisk walk to get their hearts pumping.
If you will be flying into Long Beach Airport, you can either use a ridesharing service, rent a car, or take public transportation to go to the Hotel Maya - a DoubleTree by Hilton Hotel. Depending on congestion levels at the time, the drive will take anywhere from 15 to 20m. For those that will be using rideshare services, like Uber, a normal UberX will cost you between $18 to $25, while a larger car, such as an UberXL, will cost you between $25 to $35. If you are interested in public transportation, you can use the local bus, which will take approximately an hour and costs $1.25 per each one-way ticket. (Prices checked 21/05/19).
Hotel Maya - a DoubleTree by Hilton Hotel is located at 700 Queensway Drive in Port of Long Beach, 1.5 km from the centre of Long Beach. Aquarium of the Pacific is the closest landmark to Hotel Maya - a DoubleTree by Hilton Hotel.
Check-in time is 16:00 and check-out time is 11:00 at Hotel Maya - a DoubleTree by Hilton Hotel.
No, Hotel Maya - a DoubleTree by Hilton Hotel does not offer free Wi-Fi.
No, Hotel Maya - a DoubleTree by Hilton Hotel does not offer free parking.
No, Hotel Maya - a DoubleTree by Hilton Hotel does not offer free airport shuttle service.
Hotel Maya - a DoubleTree by Hilton Hotel is 8.1 km from Long Beach Municipal. Hotel Maya - a DoubleTree by Hilton Hotel is 22.4 km from Hawthorne.
Yes, Hotel Maya - a DoubleTree by Hilton Hotel is a pet-friendly hotel.
Yes, Hotel Maya - a DoubleTree by Hilton Hotel has a pool on-site.
Hotel Maya - a DoubleTree by Hilton Hotel has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.