Perfect location, very friendly staff.
Parking too expensive for guests
The stay was great .but there was mold in tub .
Mold in tub.wedding going on next to out rooms.pool not open
Room was crisp and clean. Property and view was pretty.
Special event affected the noise during our stay. Circular courtyard provided lots of noise from other guests.
Convenient and improving
We (either spouse and/or kid) have stayed here at least once a year and have watched it undergo many improvements, it is a wonderful place to stay if you want to be close to the Queen Mary but would like to avoid the noise or prefer a larger room and a pool. Since it is set up like a motel, you have to walk over between buildings and to the pool. The Sunday brunch is fantastic, there is a cute sand area for the kids, decor is cute and the facility always appears clean. I have not used any of the service options (in room or pool side) due to some really bad experiences prior to the change of ownership.
During the last stay there was a music festival at the Queen Mary which is to say that it was difficult to get to the hotel and once there, parking was difficult and people were pre-partying around the hotel. We had dinner reservations on the QM and the woman at the front desk offered a golf cart shuttle to the ship. On our way to the room we watched concert goers jockey for a space on the golf cart and then proceed to sit on one another's lap to fit. When we later approached the golf cart pick up area we were relieved to find it empty. A person identifying himself as a manager informed me "this cart isn't working, the battery is out" and then he clarified that it was the only one they had. Lame. In the end we were able to get to dinner in 10 minutes via sturdy Louboutins and the walk path but I would have liked a more professional handling of the situation.
The atmosphere, view and vibe was relaxing and incredible !! the guy at the front desk was really respectfull and helpfull and even gave us free fresh baked choclate cookies at check in and compt our parking for our visit , think his name was Noor ... Highly recomend and will definitley be coming back soon ! Thumbs upppp
The staff was very courteous from the moment we arrived and very helpful the entire time. We would recommend this hotel to anyone visiting the Long Beach area in the future.
Night before cruise
Easy access to bus line ( bus line is Clean an convenient) takes you to downtown long beach. Free shuttle to cruise ship terminal. Great pool and pool bar staff. Cool/funky mayan theme throughout.
The Maya stay
Nice waterfront location
Hard to fine by drivers
Great location with water views
We especially liked the location and the service by the front desk. Fuego is a great place to dine.
Unfortunately, we were placed next to a family that were loud and disrespectful until late night. The hotel staff tried to quiet them; however, it took many attempts. It was not the real fault of the hotel; but it did make our stay unpleasant.
I would recommend a water view. It was a great!
The views, particularly at night.
It was undergoing renovation of one of the towers. Some noise etc. associated with that although it stopped by 5 pm. The staff at the restaurant was really terrible when I had a late lunch. I have stayed there before and enjoyed good service, but it was quite bad on this trip. I waited for at least ten minutes while waiters walked by me and waited on tables seated after I was. There were only 6 or so tables total as it was late afternoon. At one point my waiter talked to the table next to me about personal matters for about ten minutes and then walked off without coming by my table or refilling my water. My experience with all other staff was excellent. The restaurant staff is entirely responsible for the Okay rating.
Beautiful view and location, and very nice room. The staff was very nice to deal with.
The price was a little high, and the rug in the room should be replaced.
The alluring fusion of Latin American and Southern Californian styles is revealed at Hotel Maya, a DoubleTree by Hilton Hotel, which is a stunning waterfront resort situated across the harbor from Downtown Long Beach and its mesmerizing skyline. Set amidst a lush tropical landscape of more than 400 palm trees, the 11-acre Hotel Maya features a unique waterfront indoor-outdoor design aesthetic. Deliciously organic, the modern style is inspired by the colors of land and sea, and swayed by the moods of nature. Choose one of our spacious guest rooms with a private balcony, located minutes from the convention center in downtown Long Beach. Enjoy complimentary wireless internet access, a 37-inch HDTV, and luxurious aromatherapy bath products. Relax in the waterfront swimming pool or in one of our floating cabanas and fire pits emphasize the exotic design of the hotel. The lush tropical gardens, colorful decor, and stunning views of Long Beach Oceanfront make Hotel Maya an excellent meeting or wedding venue. The dedicated catering and conference team will help to ensure your next meeting is a success. Enjoy complimentary access to the business center, a fully equipped fitness center, and dine on Latin-American-inspired cuisine at our waterfront Fuego Restaurant. Highlights: Tropical heated pool and whirlpool featuring pool bar, waterfront indoor/outdoor Fuego Restaurant and Bar on-site, ten flexible event rooms (most featuring waterfront views with floor to ceiling windows), sand volleyball, tennis, basketball, bocce ball, tropical waterfront reception space, private dock, and 6,500 sq ft man-made beach featuring fire pits and lounge furniture, and guest rooms with private balconies. What to do around here: Hotel Maya - a DoubleTree by Hilton Hotel is located on the complimentary shuttle line to downtown Long Beach, and within one mile of the convention center, financial district, and Aquarium of the Pacific. Visit the three major permanent galleries at the Aquarium, where more than 500 different species of animal are housed. Explore the Southern California, Northern Pacific, and Tropical Pacific exhibits, or pet sharks and stingrays at Shark Lagoon. Visit the Queen Mary, a retired ocean liner built in Scotland that now serves as a major tourist attraction in Long Beach, featuring 7 restaurants, tours, and rotating museum exhibits.
Based on 1,541 reviews
Value for money
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