Good hotel for the price
Quaint, good bar food, and comfortable. Romantic!
Smelled old but I’m sure due to the ship being older. Wish the hidden fees like the 16.95$ facility fee and the 22$ parking fee were disclosed up front. No AC so it was kinda hot n stuffy in our room. Housekeeping knocked at 8am but for the price it was a good stay.
Friendly and helpful staff help keep this ship afloat...
We had a lot of problems with our stay aboard the Queen Mary. Thankfully the front desk reps. and managers did their best to help fix the issues and saved our trip. The views of Long Beach are lovely at night if you're lucky enough to get a porthole. It's cool to watch other boats float by in the harbor. Room service was lightning fast in the morning for breakfast and the food was good. Check-in and check-out was fast and easy compared to other hotels I've stayed at.
Once we arrived and checked in, we got to our room and discovered two twin beds even though I had booked a queen. An even bigger issue was the fact that the ship was hosting a wedding and a concert on the ship and it turned our room into a rattle chamber. The bass was so strong that our lightning fixtures were noisily vibrating, the entire room was shaking and we could clearly hear the music, DJ,and crowd blasting away as if they had set up the speakers in the next room over facing our direction and turned the volume up to 11. We immediately went back to the front desk and voiced our concerns. The front desk rep. was able to get us in another room, on a different floor, farther from the commotion, however no queen beds were available. While I transferred our belongings to the new room, my wife decided to speak with a manager about all the issues so far. The manager turned out to be a tremendous help and she made the rest of our stay as nice as it could be. She ended up finding us a queen bed(which I politely turned down because I didn't want to relocate a third time) and waived the facility fees for wi-fi and parking [side note: the "high speed" wi-fi is atrocious and I ended up just using my normal mobile data which was also horrible due to the fact that your in a metal boat]. After finding out that we were attempting to celebrate our anniversary, she also sent us champagne and chocolate dipped strawberries and gave us a credit on our bill to use for room service or the restaurant if we pleased. The rooms are, obviously, as old as the rest of the ship and in complete disrepair. I understand it's kind of a double-edged sword because the ship is a piece of history which they celebrate, but it's also operating as a hotel and therefore should probably be a little more presentable than a cheap motel. The room also needed a little more TLC when it came to cleanliness. There was residue from something that leaked down the front of the nightstand drawers, there were leftover hairs in the bathroom from a previous occupant, and the carpet was grimy and well-worn. All that said, the Queen Mary isn't the worst place I've stayed, but it is very very far from the best and from the cost of the rooms, that shouldn't be the case.
Ignored by management reguarding billing issue
Horrible room service, room cleaned poorly and management has ignored contact attempts
History, touring the chip was fantastic
It was all fine a few shabby places, but we were thete for history. It was a little boring at night, a little load in morning deck work woke us up, but the vintage rooms a nd exploring ship was worth it to us. We really loved our experience!! Great history, we fell in love with the soul of the ship, though loeer decks were a little scary
This placr is a over price hell holr
A romantic setting for a weekend with my new husband! Loved the decor and views!
I didn’t Realize I needed to request a room with a king bed. I was on my honeymoon and we got a room with 2 twin beds that were about 8 feet apart. Ditto with the ocean view
The Queen Mary
No shower caps provided.
Fascinating history Exploring the ship View from my stateroom Staff was very friendly
Food was sub par Head of bed was on a downhill slope due to curved deck design Cleanliness issues Poor water pressure in shower
It is the worst ever see
Nothing worth talk about
Worst hotel ever see in my life
Trading on its former glory
The price you agree is not what you pay. The self park is expensive as is the must take incidentals. The rooms are tired and need some TLC. The member of staff at reception was not helpful and appeared uninterested when I explained we had booked 2 Double rooms but had been given 2 singles instead, said was our booking agents fault even although I had paperwork indicating the opposite. We had an ok meal in the restaurant however we we're only half way through our starters when the main meals were plonked on our table. Definitely will not be back.
Being ripped off
Good Ship, Questionable Crew
Great historical environment and setting.
Short-tempered, abrasive, and frankly disengaged staff. Shame they set the environment poorly.
Climb aboard The Queen Mary and enjoy art deco staterooms and adventures on one of America’s most historical and stately water vessels. Whether guests are traveling in groups, as couples, as solos, or with family, The Queen Mary will make guests feel welcomed. Docked in the Port of Long Beach in southern California, The Queen Mary is conveniently located near plenty of on-shore attractions, including the Aquarium of the Pacific, the Museum of Latin American Art, Long Beach Convention and Entertainment Center, and The Pike Outlets mall. It is about a 40-minute drive from Los Angeles International Airport, and less than an hour from downtown Los Angeles. The Queen Mary houses 347 first-class staterooms that are available as Flexible Rates, Bed and Breakfast Packages, the Romance Package, and the Catalina Package. Guests can choose the Harbor View Deluxe King, which is the most popular room option with views of Long Beach city while the Family Stateroom King and Twin Bed option is ideal for parents traveling with children. The B340 Suite is the famously haunted room that will delight thrill-seekers. Amenities and activities on The Queen Mary are fun and informative. Guests can peruse corridors of boutique shops filled with memorabilia, clothing, and historical artifacts. The Glory Days Tour explores The Queen Mary’s history, including its construction and days as a World War II troopship. The Queen Mary is considered one of 10 most haunted places in America. Discover why during the onboard Haunted Encounters and Ghosts and Legends experiences. Dining aboard The Queen Mary can be a casual or elegant affair. From the Sunday Champagne Brunch to Chelsea Chowder House, guests are sure to be enchanted. Whether guests are history buffs, looking for a uniquely romantic setting to enjoy with their partner, or want a relaxed family vacation, The Queen Mary is the ideal setting.
Based on 17,849 reviews
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