Friendly and helpful staff help keep this ship afloat...
We had a lot of problems with our stay aboard the Queen Mary. Thankfully the front desk reps. and managers did their best to help fix the issues and saved our trip. The views of Long Beach are lovely at night if you're lucky enough to get a porthole. It's cool to watch other boats float by in the harbor. Room service was lightning fast in the morning for breakfast and the food was good. Check-in and check-out was fast and easy compared to other hotels I've stayed at.
Once we arrived and checked in, we got to our room and discovered two twin beds even though I had booked a queen. An even bigger issue was the fact that the ship was hosting a wedding and a concert on the ship and it turned our room into a rattle chamber. The bass was so strong that our lightning fixtures were noisily vibrating, the entire room was shaking and we could clearly hear the music, DJ,and crowd blasting away as if they had set up the speakers in the next room over facing our direction and turned the volume up to 11. We immediately went back to the front desk and voiced our concerns. The front desk rep. was able to get us in another room, on a different floor, farther from the commotion, however no queen beds were available. While I transferred our belongings to the new room, my wife decided to speak with a manager about all the issues so far. The manager turned out to be a tremendous help and she made the rest of our stay as nice as it could be. She ended up finding us a queen bed(which I politely turned down because I didn't want to relocate a third time) and waived the facility fees for wi-fi and parking [side note: the "high speed" wi-fi is atrocious and I ended up just using my normal mobile data which was also horrible due to the fact that your in a metal boat]. After finding out that we were attempting to celebrate our anniversary, she also sent us champagne and chocolate dipped strawberries and gave us a credit on our bill to use for room service or the restaurant if we pleased. The rooms are, obviously, as old as the rest of the ship and in complete disrepair. I understand it's kind of a double-edged sword because the ship is a piece of history which they celebrate, but it's also operating as a hotel and therefore should probably be a little more presentable than a cheap motel. The room also needed a little more TLC when it came to cleanliness. There was residue from something that leaked down the front of the nightstand drawers, there were leftover hairs in the bathroom from a previous occupant, and the carpet was grimy and well-worn. All that said, the Queen Mary isn't the worst place I've stayed, but it is very very far from the best and from the cost of the rooms, that shouldn't be the case.
Ignored by management reguarding billing issue
Horrible room service, room cleaned poorly and management has ignored contact attempts
History, touring the chip was fantastic
It was all fine a few shabby places, but we were thete for history. It was a little boring at night, a little load in morning deck work woke us up, but the vintage rooms a nd exploring ship was worth it to us. We really loved our experience!! Great history, we fell in love with the soul of the ship, though loeer decks were a little scary
This placr is a over price hell holr
A romantic setting for a weekend with my new husband! Loved the decor and views!
I didn’t Realize I needed to request a room with a king bed. I was on my honeymoon and we got a room with 2 twin beds that were about 8 feet apart. Ditto with the ocean view
The Queen Mary
No shower caps provided.
Fascinating history Exploring the ship View from my stateroom Staff was very friendly
Food was sub par Head of bed was on a downhill slope due to curved deck design Cleanliness issues Poor water pressure in shower
It is the worst ever see
Nothing worth talk about
Worst hotel ever see in my life
Trading on its former glory
The price you agree is not what you pay. The self park is expensive as is the must take incidentals. The rooms are tired and need some TLC. The member of staff at reception was not helpful and appeared uninterested when I explained we had booked 2 Double rooms but had been given 2 singles instead, said was our booking agents fault even although I had paperwork indicating the opposite. We had an ok meal in the restaurant however we we're only half way through our starters when the main meals were plonked on our table. Definitely will not be back.
Being ripped off
Good Ship, Questionable Crew
Great historical environment and setting.
Short-tempered, abrasive, and frankly disengaged staff. Shame they set the environment poorly.
Housekeeper was rude
I loved the historical value of staying on the ship.
The housekeeper had not made up my room by 3pm. I called guest services to ask if the housekeeper was going to clean my room. She came right away. However, she was rude when I opened the door stating "did you want me to clean your room or not?" I told her I wouldn't have called had I not wanted my room cleaned. She was just nasty so I did not leave her a tip.
With a stay at The Queen Mary in Long Beach, you'll be on the waterfront, steps from RMS Queen Mary and a 5-minute drive from Aquarium of the Pacific. Featured amenities include a computer station, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Based on 15,399 reviews
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