Millennium Gloucester Hotel London Kensington

The customer service from Roland. After complaining about room 248, he reassigned me to a better room.

I arrived to check in at 6:15pm and was told my room was not ready! (Unbelievable!) The people that checked-in before me went to the elevators. I assume their rooms were ready. I was given 2 drink coupons for the inconvenience and I asked for food as well. The hotel gave me complimentary food up to 20 GBP. I was grateful. After about 2 hours (8:15pm) in the restaurant, I went to the front desk to ask about my room. There was a line and was told to wait a moment. I was fine and sat down in the lobby. Then each person kept being served and I finally went up to the same person and asked if my room was ready. He basically stated to get in line and my response was I've been waiting for 2 hours already (I would have waited longer if I did not take the initiative to go to the front desk. To make a long story short, he said it is up to the woman (a customer that was in line) if she would let me in front. The woman said yes and THEN the hotel representative waited on me and I was given a room/key to room 248 (awful room!). When I got to my room, I called to speak to a manager, and it was the same person. Apparently, he is the night manager. I told him I did not like how I was treated. Words were exchanged and the conversation got heated. I said I would call the manager in the morning. Unbelievable treatment! I travel extensively and find it hard to believe that a customer is not able to check in at 6pm. The next morning, I complained about my room (chipped paint on the walls, chipped tile in the bathroom floor, chipped ceramic from the bathtub, hair in the shower curtain, hair in the tub, and a lone table with no chair). Room 248 looked like the aftermath of World War II. I was reassigned to a better room. I am here for a business conference, but I would not stay here again.

The way of cooperation between them. And th noses, I could not ya e good time