It was ok. Small beds. Way over priced.
When I had a question about the bill and called the local hotel and got Linda in accounting she was very rude! She immediately had an attitude and talked to me as if I was lying. Bad customer service!
The welcome home feeling along with a warm cookie waiting for you when you get there.
How you walk in on the second floor and the access to the rooms is ducked off by the elevators.
My toilet would not flush, my shower would not drain and the phone did not work to call the front desk for assistance. When I went down to speak with the manager, she said I'm sorry but there is nothing I can do just call where you booked and complain about us then maybe they will give your money back. They did not offer me any way to resolve my inconvenience nor did they send anyone to the room to verify my complaint. I'm glad it was just an overnight stay.
Location was good, staff was great, rooms were comfortable. Overall clean and nice
Room cleaning staff is in need of improvement. There was some hair in the shower and they only cleaned slightly during our stay. They made one bed sloppily and left the other unmade. The hotel was under major renovation so access was slowed to the entry and elevators, but it will be great when it's complete.
Great, but everything was under construction
Friendly staff, nice bar, there was live music the one night which was fun. The room was average, there are a few bars/restaurants within walking distance. Overall good experience, and I got free cookies when I checked out!
No Fridge, No Microwave Was not aware the entire Hotel is under construction, would have been nice to know before hand.
Rooms were clean and updated. Beds were comfortable.
No breakfast. You have to go to the bar and by food.
Our room was nice. It was well updated, quiet and clean. The staff was courteous and the maid was sweet. We did have to change rooms since we stayed an extra day, but it was little stress.
Our first room had a better view. There was construction as well. The front desk was kind of awkward.
One major issue...
The staff were very courteous, although at times informal. The room was clean and spacious with the standard furnishings you'd expect. Breakfast was delicious- HUGE portion sizes- quick service.
This was for an anniversary weekend, so I paid extra for a riverview room. At check-in, I was told they were over-booked on King rooms and I was asked if I'd rather two double beds. I asked if it was possible to keep my original reservation of a riverview room, I was told that wouldn't be an issue. We get upstairs and find a lovely view of the parking lot. Go back downstairs, address the situation with the front desk, was politely told there were no King riverview rooms available (despite having a reservation for one). I pointed out that I'd paid extra for the view and was told there would be no refund nor any sort of compensation. She gave some feeble statement on overbooking and attempted to divert the conversation to area attractions. I attempted to explain how reservations work/ethics of compensation when the product purchased is unavailable. In the end she smiled and played dumb and we paid extra for a view of a parking lot.
The staff was friendly and accommodated my request my second night.
I reserved a room a few months prior to my visit for a non-smoking room. When I arrived the hotel did not honor my request and gave me a smoking room since all the non-smoking rooms were taken. I guess a reservation holding certain options doesn't hold much wait. My clothes smelt like cigarettes the next day. Not cool.
Experience authentic southern hospitality, and feel welcome the moment you arrive at DoubleTree by Hilton Hotel Lafayette with a signature, warm chocolate chip cookie at check-in. Set on the banks of the Vermilion River, our striking hotel is just minutes from downtown, and offers easy access to the University of Louisiana at Lafayette, Lafayette Regional Airport, and the I-49/1-90 corridor. Boasting over 22,000 sq. ft. indoor and outdoor event space, including a Grand Ballroom, this Lafayette hotel is ideal for business and social events for 5 to 1200 people. State-of-the-art audiovisual technology, award-winning catering and our dedicated staff will ensure the success of your conference, wedding or cocktail reception. Stay connected with a host of professional services in the complimentary 24-hour business center. Featuring rich mahogany furniture, luxurious linens and contemporary amenities, our guest rooms and suites offer everything you need to feel at home. Check emails with complimentary WiFi at the ergonomic desk, and refresh in the elegant granite bathroom. Choose a top floor executive room for access to the private concierge lounge, or spoil yourself in one of four whirlpool suites. Select the magnificent Presidential Suite for the ultimate Lafayette stay. Soak up the Louisiana sunshine on the outdoor deck, and cool down in the sparkling outdoor pool. Exercise at a time that suits you in the 24-hour fitness center. Enjoy delicious, locally inspired cuisine for breakfast, lunch and dinner in our onsite restaurant, Alexander’s, and relax over drinks and a game of pool in the welcoming lounge.
Based on 814 reviews
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