Kunming hotels

Cons: We arrived at this hotel late evening on 2 June on transit to Lijiang. Instead of single-use slippers, there were only two pairs of leather lookalike slippers in sealed thick plastic bags with notice on the package that said “NOT FOR A GIFT”...”RMB110”.... “IF OPEN THE PACKING SHALL BE REGARDED AS USED”. After looking around to confirm the lack of alternatives, we managed to cut open the bags and used the slippers. Next morning at 5.30am, we checked out and were asked to pay RMB220 for the two pairs of slippers we had used and left behind. The hotel staff even brought down the slippers for us to bring along. We had a flight to catch, registered our objection and left knowing that we would be back again in five days time and hope to resolve this then. The front desk staff handling this also admitted they had received similar complaints from other guests who had made the same mistake and on the ridiculously steep charges for a pair of leather lookalike bedroom slippers. We returned to the hotel on 7 June, again on transit to return to HK the next day. We raised the “slipper incident” and spoke to their manager-on-duty. She came back and reiterated that the room we stayed at had an amenities basket with single-use slippers included. We told her we had checked the room on 2 June and found none, and that it was actually an inconvenience for us to struggle to open the plastic packaging. Her only response was house keeping had pictures to prove we left the slippers in the room on 2 June; hotel policy requires single-use slippers be available in all rooms. She did not even once apologised for the situation, and through her reply, put the blame on us and insinuated we lied. We were very disappointed with the hotel for 1) charging RMB110 for a pair of bedroom slippers when providing such amenities is a common practice for more hotels are ; 2) not providing single-use slippers in the room we stayed in and; 3) didn’t even offer a simple apology.

Pros: Super hotel that exceeded all our expectations. Great big spacious rooms equipped with smart showers, good heating, comfortable bed. Awesome staff that were super friendly, professional and helpful. Great breakfast. Couldn't ask for more! Would move in to stay permanently if I could.

Cons: Nothing

Pros: Very quiet. Good location.

Pros: Friendly staff

Cons: The spa, gym, and pool had already been under construction for 5 months and no date for reopening was set. So, it would have been fair not to advertise with these facilities.

Pros: all thing is ok

Cons: nothing

Pros: The hotel is noce for who come from another city by train station ,,,only 500 meter - but to the nanping street it’s about 1 hour walk

Cons: Nothing

Pros: Very clean with no cigarette odour, nice breakfast, nice food at Chinese restaurant, room bigger than other hotels, friendly staff.

Pros: Friendly staff.

Cons: Old furniture. Poor wifi. Shower was not working properly.

Pros: Tremendous range of dishes both Asian and western

Cons: Very poor selection of cereals and no yoghurt

Pros: A very spacious hotel, room is very spacious, facilities like gym and swimming pool are nice.

Cons: Lack of front desk staff, took me some time to check-in and check-out. Changing room shower is dirty and smelly, therefore went back to my room for shower instead. Cleanliness is not that great.

Pros: The stuff additionally offered us free breakfast as we were first time there

Cons: no, everything was perfect

Pros: I am coming to Kunming for vacation. This is absolutely an ideal hotel. If I come for business I may feel a little bit of inconvenience to go in and out. The rest are all great! I will come back to this hotel for sure.

Pros: this was simply amazing. Did not expect this quality of Kunming. Better than major city! Beautiful resort. A MUST stay in Kunming.

Pros: Beautiful resort style hotel with large, well-decorated rooms, in a gorgeous garden. Really nice get-away, not centrally located for Kunming but great for a few nights away. All staff were excellent, but David deserves a special mention, organising a great surprise for my mums birthday and helping us with onward transportation

Cons: Great experience in general but it was a pity that the hotel doesn't provide normal transfers (only limousine etc services) from the airport. Taxi's can be a hassle and not everyone has access to ride hailing apps in China

Pros: Breakfast is great with a touch of local street food! Try to go before 9 to enjoy the serene garden view with your breakfast. Location is a bit remote from downtown, definitely need taxi. (Look at the bright side, it also means you are free from the hustling noise!)

Cons: I wish the hotel provides shuttle service to 滇池 or downtown, than it definitely wins 10 out of 10.

Pros: the staff and the facilities.

Cons: the location of the hotel is quite remote.

Pros: Great hospitality! Nice ambience & atmosphere. Helpful and polite staff. Rooms were big and very clean. Food was great.

Pros: Great services and location. Very relaxing and the breakfast buffet was great. Staff was very friendly and helpful. Would definitely recommend.

Pros: room is comfortable

Cons: Language barrier, only the Duty Manager Lee was able to converse in English and the restaurant Manager Julie. Hence, when help is needed I have to contact Lee.(i.e. liaise with concierge) The staff tried, however, we felt that Intercontinental should train the staff in terms of basic language skills. It can get frustrating.

Pros: Very close to old town and walking distance from restaurants and cafes

Cons: Executive Lounge was pleasant but little used, so food was better in main restaurant Staff very friendly but did not speak much English

Pros: Excellent location, near Green Lake (cuihe) Park, where people so tai chi in the morning and dance at night. Staff very helpful in every respect Hotel has very nice pool.

Cons: In-room tea not free. Lobby coffee/tea overpriced. More of a large business hotel

Pros: Wonderful location near the lake perfect for a morning stroll. Nice rooms.

Pros: Breakfast and hotel facing green lake Comfortable bed

Cons: Nothing

Pros: This property belongs to Chinese government and quite a few celebrities stayed there. Despite the hotel looking somehow old fashioned (which I am absolutely fine with), the management well takes care of details to accommodate guests. There is a display informing about air pollution in room and outside. As my flight was scheduled late in the afternoon, I could store my luggage with the concierge. While waiting in the lobby, twice I have been offered a cup of tea for free. Walk around the Green Lake is just amazing.

Cons: For dinner it was quite difficult to obtain a seat in the restaurant as it was Chinese Valentines Day.

Pros: Very clean and enjoyable.

Cons: Conference area has smoking areas inside(2nd floor). Lobby and the room I stayed in was non-smoking.

Cons: The hotel is not set up to receive foreign tourists. It designed for the local market, and communicating with the staff was more difficult than at any other Hotel I've had the opportunity to stay at in China.

Pros: Very good location.

Cons: Specially, the only English speaking staff Mr. Frank is very efficient and helpful. His cooperations made my stay comfortable in this beauful hotel.

Pros: Excetional luxury with great attention to details. In addition to the usual amenities, they also provide fresh fruit, snacks, good quality coffee in the room at no charge. The breakfast buffet can rival the buffet at any major Vegas hotels. Location is very convenient, yet quiet. There is a well equipped gym and an olympic size swimming pool in the hotel . Free shuttle to the airport was a god send for us. We will go back to Kuming just to stay at this hotel again.

Pros: The location of this hotel is excellent - the Green Lake Park across the road is lovely and a great way to experience public life in China. The staff were excellent and efficient. There were nice touches including the turn-down service. I was happy with this choice of hotel.

Cons: The hotel is a bit old school - with large wooden furniture; and a room service menu that would have been comfortable in the '90s (club sandwiches and the like). Breakfast was crowded - but that attests to the popularity of the hotel.

Cons: Poor English speaking staff

Pros: We had a very good stay at the hotel! From checking in, we found the hotel being well managed. Things were explained clearly. Our questions and requests were always responded timely. The hotel is very clean. Needless to say, the lobby is well kept. The public bathrooms are all clean. Our room was clean and comfortable. Here, our thanks to our room attendant, Leon, and the rest of the Housekeeping Team. We can see that much effort is put to maintain such a high quality room. Moreover, we enjoyed the fresh fruit and good-night drink every day and night. It is unusual for a hotel to have such thoughtfulness. We found the Executive Club a very good place to enjoy and relax ourselves. All the butlers we met were kind and attentive. They were Yolanda, Alex, Cathy and Tammy. Our thanks to you all. Your hotel is highly commendable. When we visit Kunming again, we shall surely arrange our stay at your hotel.

Pros: Location

Cons: Room was hot , air con didn’t work even after they tried to fix, for five star you would expect better

Pros: The room is spacious and clean. If the bed was comfortable and the pillows were superb. I was delighted with the white fungus desserts the hotel send to the room and the rose biscuit every night when they came in for the night turnaround. It was a great "treat" especially after a whole day out at the dry weather. Great location and near to a lot of eatery stores.

Cons: It is a bit pricy

Pros: The hotel is ok, big rooms and clean

Cons: A lot of problems with the payment...On the app we booked the room for a price but at the hotel they tried to overcharge us for more than 1000 yuan.... Only we the help of a Chinese friend (the staff barely speak English) we solved the problem and paid the right price... Annoying...

Pros: The location was ideal and it was one of best kept hotel I've managed to stay in, (most of my hotels are 5 star). Meticulous attention to detail.

Cons: All was excellent. Keep up the great work.

Pros: Very good location

Cons: We did found some English speakers among its stuff but it was way less than other 5* hotels we've been at in China.

Cons: Hotel is not really apt for international travellers as the staff's English speaking capacity was limited. Also, they had problems finding our reservation

Pros: Room was spacious

Cons: Room temperature could not be controlled individually

Pros: I got upgraded to a suite, very nice!

Pros: excellent

Cons: nothing

Cons: The room was too hot and didn’t have proper air conditioning

Pros: The room was quite clean and the location is good. The facilities were well maintained, love the bath tub in the bath room. The room service was also ok and there is a good variety of choices.

Cons: The quality of the food could be improved and hope there will be a doorman offers some help :)

Pros: Awesome staff, awesome room, awesome facilities. It has a mall in the plaza, its on a bus line.

Cons: Nothing.

Pros: Fantastic night-time view (we did admittedly have a corner room), very spacious with extra large bathroom, bed, desk etc... Extremely clean. Wonderful, friendly staff. All the extras you'd expect from a high-end hotel including coffee, ironing board, hairdryer etc...etc... We were especially happy with the breakfast: extensive buffet, really fresh with both Chinese and Western food available. It was difficult to exercise restraint. Good pool (swimcap provided) and gym facilities.

Cons: Apart from the fact that the taps don't supply drinking water - this is normal for China and lots of water was available - I can't think of a negative.

Pros: Clean n friendly

Cons: Bed room not cold enough .

Pros: Fantastic breakfast. Great location. Incredibly comfortable. Wonderful staff.

Cons: Nothing could have been improved.

Pros: 200/100 its best hotel i ever been i love it thank soooooo much

Cons: nothing

Pros: Familiar.

Cons: They check room before guests check out

Pros: Good clean & comfortable bed. There was no toilet roll available when we arrived. This was soon rectified. Plenty of choice at breakfast. Public transport was easily available. Staffs were friendly & highly professional.

Cons: The internet is so bad in hotel.

Pros: hotel service so friendly

Cons: difficult in transation before check in

Pros: 15mins drive to the Kunming Flower Market, we were there on business trip. So it was convenient for us.

Cons: WIFI is not that good.

Pros: the room was very comfortable with a nice hill view. the choice of tea which were offered is just great. European friendly restaurant

Cons: very very poor reception

Pros: Breakfast was good but more Western food would be nice.

Cons: The toilet in the room did smell bad.

Pros: There is nothing I can say negative about this place. I was very impressed with the hotel staff, facility, hot springs, cleanliness of the rooms, locker rooms, gym. It's like a spa resort that made you feel relaxed and welcome!

Cons: That I didn't have more time left in my vacation to spend at the hotel.

Pros: Their room was super clean and very comfortable!

Cons: Location could be the only negative point if I were to choose because subway/bus stations were not very close (but they seemed to be creating a new subway line right now). Taxis in China are very cheap using DiDi though!

Pros: The room and the grounds of the resort were beautiful!!! Would highly recommend!!!!

Pros: Everything!!! Service from staff is beyond exceptional. Attend to every concern and need. Room was gorgeous. Buffet spread was amazing!! Scenic view of mountains!

Pros: The location is great. Walking distance to Jinbi and train station.

Cons: Front staff do not speak English at all (asked me to talk to the Mobil phone application for translation any time !! ). Service is not good enough

Pros: The room was great with lovely views. Everything was there in a nice, clean, quiet and well organised compact space. The beds were comfortable. The hotel is on a busy street with lots of shops and places to eat. It is very near the metro (very efficient and get you to the main attractions of Kunming) and railway station.

Cons: As elsewhere in China, nobody understands a word of English. I don't expect the general public to understand English, but surely in an hotel with an English name, one expects a basic knowledge. I asked for a map of the city, none available. A metro map, not understood. Nearest bank? No clue. You are entirely on your own and nobody really cares. And, by the way do not buy from the deli around the corner from the hotel; they ripp you off.

Pros: Location perfect to check out Kunming

Cons: Like all hotels a bit boring.

Pros: + facilities + large washroom + comfy beds

Cons: - no parking space - long waiting time for elevator

Pros: The room was excellent for the low cost, especially as a 1 night stopover before flying out. A friend and I shared the room and the two single beds were more like small doubles and were very comfortable. The bathroom was good (although there was a clear glass door with the toilet directly in front of it) as the mirror had lighting within it, enabling the application of make up in good light. The shower was good and the water was hot. Washing machine and dryer are available which would be helpful mid-trip.

Cons: The reception staff were very matter of fact and unsmiling. There was a large sign stating that coffee was free for guests however when requested the receptionist said that was not the case, only water juice and tea, however refused to remove the sign from the desk. Breakfast was not included. There were no good restaurants anywhere near the hotel.

Pros: IT was what expected. Comfy bed, nice view and good location close to the train station.

Cons: We wanted to ask for a taxi but the staff said she didnt had any internet. We urged to call because we were going to miss a train, it was raining hard and no taxis could be found outside. She slowly called someone but looked uninterested. We were lucky to finally find a taxi on the street.

Pros: room was big, clean and staff are friendly.

Pros: It is well located in the center of the town. It is very near from the main train station and to the underground.

Cons: The room is really tiny and the glass door of the bathroom doesn’t allow intimacy.

Cons: Untrained personnel checking passport and visa for thousand times. Check in lasted 20 minutes.

Pros: Near the metro station, rooms are clean and staff was helpful (although their English could be better, you know), there was a problem with the booking but they solved it without any problem. Three stops away from Kunming railway station.

Cons: Even being in a 9th floor Beijing road has a lot of cars the windows are not isolated enough.

Pros: Location, walking distance to shopping center and there are lots of food store around there. Near MRT station. 40 mins to airport by taxi around RMB90. Room , good enough for 2Adults and 2 small kids. 2 beds (1350w) . Both room and bathroom are very clean. Food, breakfast is a combine eastern and western. Very nice local food provided during breakfast.

Cons: Nothing

Pros: The room was quite cozy and the staffs were also helpful; The location is good just next to some shopping malls and a bar street; The breakfast at the business lounge was really good

Cons: The variety of the room service could be improved a bit especially the 7/24 one; The window of the room were a bit dirty and also the sofa

Pros: Location is not the best

Cons: Nice and clean

Pros: The service at the hotel was amazing. Everyone was kind and helpful. I highly recommend this hotel to anyone looking for a comfortable place to stay.

Pros: Celina was a great reception staff passionate in her work, very caring for guests. Helen was very informative, and acted like a great concierge even though it wasn't her job. Betty was very caring on the 27th floor, and she made the breakfast session feel so wonderful. This hotel has superb staff who genuinely care.

Cons: There's nothing I don't like

Cons: Far away from the south railwaystation.

Pros: Excellent, nice view breakfast location in top floor of high rise building in middle of downtown. Comfortable room. Walkable sightseeing and shop till you drop and unlimited dining and (outside) drinking opportunities around. Metro station for Western Hills visit and airport very close.

Cons: WIFI terrible, open unsafe connection, low bandwidth. No international TV channels. Basic Asian and continental breakfast buffet. No fresh yoghurts, only a sweet dairy product, no muesli, only unhealthy processed, baked commercial grains containing sugar, very strong overcooked breakfast coffee, limited bread selection with all them containing sugar....!, limited choice fresh fruit. In general enough choice but far away from the top class 4/5* breakfast buffets we experienced elsewhere in China. Anyway, enjoy the view and plenty of top restaurants around.

Pros: Best location possible and a truly great breakfast!

Pros: Good staff, Good location, clean hotel with good breakfast. Thanks, for the surprise birthday cake.

Pros: Breakfast and dinner were good, there is shopping centre around. 45 min from airport .

Cons: The staff dont speak English and was very hard to communicate

Pros: The location is very good, close to shopping malls and subway.

Cons: The staff just couldn’t be bothered with what I had to say. Very unwelcoming check in and check out. Need to teach your staff how to welcome international guests.

Pros: Location, location location not to mention perfect breakfast and very useful consinere who speak very good English

Cons: We stay in this hotel in November and the air conditioning wasl setup for 25 degrees unable to adjust, it was quite hot, fortunately we could open the window, which helped quite a bit

Pros: Very modern hotel, but not a lot of character. Location is good for shops and old market area and pedestrianised streets.

Pros: The location was excellent. Transport to airport was very good

Pros: 18% if price were added to the cost of accommodation. It should be included in the price and shown upfront. The 18% charges should not be in the fine prints and excluded in the price that was displayed. Very misleading and not honest .

Cons: As mentioned above, the final price (subject to 18% charges) should be directly reflected (it should not be excluded and in the fine prints).

Pros: Very close to Kunming South Train station(10mins by taxi) so it was convenient transit night for my wife & daughter who stayed there for the night on their way to Shilin. The staff at concierge, especially Mark so very helpful. He tried to help my wife &daughter book highspeed train ticket to Shilin on his mobile but when it was fully booked (holiday season) he gave them very clear instructions on how to get the bus.

Cons: When they arrived late at night & requested room service, quite a few dishes on the menu weren't available. Then we the meal was delivered , they were expected to pay upon delivery and not able to charge it to the room account. Odd for a hotel of that calibre.

Pros: Really helpful and kind staff for English speakers! Amazing food and the rooms are great!

Pros: Facility well maintained and staff are very friendly and helpful even during an extremely busy breakfast time. Location is perfect for us as we need to go to Kunming south for high speed train.

Cons: Sometimes the elevators can be super smoky because of some guests smoking indoors even that’s strictly forbidden by the hotel.

Cons: The hotel staff did not speack english

Pros: Despite the disappointment with the room service, we found that the check in staff at the front desk and concierge very friendly and helpful. The amenities inside the room are of high standard.

Cons: We arrived about 9:30pm that evening, craving for some good food to satisfy our hunger after a long day travel. We discovered that the cafe was closed. When we called up for room service, we were told that the chef had gone home and there was no choice of any F & B (not even a cup of hot tea with milk). The only food they could serve is a bowl of noodles. The room service was expected to be 24 hours. This is so disappointing for a hotel bearing the brand of 'Howard Johnson', and charging at a premium rate!!!

Pros: Concierge was helpful and friendly

Cons: Breakfast should have been fully ready when opened. We had early train to catch but only limited food was available for breakfast at the cafe even though we showed up ten minutes after the cafe was open

Pros: Very helpful and friendly staff, even if they speak poor english

Cons: The buffet dinner was a bit high price. Breakfast good though.

Pros: Great hotel with generous breakfast and delicious dinner buffet (that you have to pay extra for). Location is convenient if you travel on the high speed train or take a bus from the south station (not in the main city). Rooms are big and clean.

Pros: Location was a little out of the city centre but it was closer to Kunming South Train Station. Room and bathroom were both a nice size. Very clean with nice bathtub. Staff were very nice, polite and tried to help. Subway station close by.

Cons: Staff could speak better English for an international, business class hotel. Communication was difficult. Location was not very central to city centre.

Pros: Good personnel, high quality beds, clean rooms

Cons: -

Pros: This is a great small hotel. We booked 2 rooms for 2 adults and 2 children (10,11). the rooms are clean and small. The value is excellent so I am not expecting much, however the hotel exceeded what I expected. The breakfast is excellent for the price. We were tired and so stayed for dinner as well, which was also great. We were at the end of our trip in China and just looking for somewhere to stay for 1 night. The staff are so friendly and welcoming and let us check in early. I wish we had stayed here on arrival in Yunnan instead of paying so much more in a big hotel.

Pros: The room was comfortable and clean. Location is good, maybe 20 minutes walk to shopping area.

Cons: Check in took forever, the staff didn't speak any English so we just were kept waiting without anyone informing us of anything.

Pros: Good location, good price

Cons: A bit noisy when my room is facing to the main road. Sound proof is not enough

Pros: The bed and pillows were heavenly! The hotel changes our towels everyday eventhough i put up a "do not disturb" sign which is a bit weird but i just guess they couldnt read english. BUT i am highly satisfied with the fresh clean towels provided which includes face towels as well. Clean paper cups were provided for drinks and for bathroom use as well. The staff was extra friendly and helpful most of the time despite our language barrier. Overall, would book again!

Cons: The room was not sound proof, at all! Other Chinese tenants at the hotel like to keep their room open and they talk very loudly (almost sound like they were fighting) which was super annoying.

Cons: Absolutely nothing extra. Paper cups, staff not at all helpful

Cons: Only barely adequate.