Kunming hotels

Pros: The receptionists served us very fast and efficiently. The cleaning ladies, were very kind and accommodating. The room was very clean and quite, and also fully equipped. The amenities were more than sufficient. Plenty of bottled water, tea, american coffee etc. The phone operator for room service responded very adequately and very quickly, every time we had a request. The location is downtown with many restaurants, shops etc. next door.

Cons: Sometimes, we could not find our room WiFi connection.

Pros: I had a wonderful stay at the Golden Eagle Summit Hotel. It was a very clean and comfortable room and the staff was very helpful

Pros: Location

Cons: Room was hot , air con didn’t work even after they tried to fix, for five star you would expect better

Pros: Central location, nice and spacious rooms

Cons: Some of the staff need some training on English language for international guests; reheated stale food often served in the otherwise sumptuous buffet, you would not expect that from a supposed 5-star hotel

Pros: The location was ideal and it was one of best kept hotel I've managed to stay in, (most of my hotels are 5 star). Meticulous attention to detail.

Cons: All was excellent. Keep up the great work.

Pros: Very good location

Cons: We did found some English speakers among its stuff but it was way less than other 5* hotels we've been at in China.

Cons: Hotel is not really apt for international travellers as the staff's English speaking capacity was limited. Also, they had problems finding our reservation

Pros: Very nice breakfast, the gym and amenities area are great, can enjoy short walk to Dian Chi

Pros: Very good & comfort hotel

Pros: Wonderful bed and bathtub. Gorgeous.

Pros: The Spa was wonderful

Cons: The air conditioning was only providing heating in November, but last Sunday , the temperature reached 29/30 C during the day. The room was like a oven. Called the management, and the answer was , the cooling system is off since the beginning of November. Terrible for a 5 stars hotel . Why switched off the cooling system in Nov , so early?

Pros: Room was spacious and clean, the beds and sofa were very comfy too, Check in was swift and service of staff was generally quite good. For the price we paid, it's worth it.

Cons: The property is quite huge and signage wasn't the clearest. Had some difficulty locating the fitness centre and breakfast venue. Also as this property has many different blocks, the walk from the hotel lobby to your room might take some time. If you have many/heavy bags, it will be quite tiring to drag it across the different blocks. For convenience, you might want to request for a room nearer to hotel lobby (think it's block 5 and below). Hotel is not conveniently located near any malls or restaurants, hence will need to get a taxi to get out of hotel.

Pros: Airport and city shuttle bus service

Pros: I got upgraded to a suite, very nice!

Pros: excellent

Cons: nothing

Pros: Good location polite staff

Cons: It needs a refreshment with a more modern style.

Cons: 1. Room had mosquitoes and they attacked me at night. 2. Non-smoking room but had smoke smell. 3. Very noises.

Pros: Check in and check out was very efficient, foods in the Chinese restaurant was good, house keeping staffs done a very good job, executive lounge provided kind services, last but not least, head cook and all the cooks cook an excellent egg omelette during ours five days stay.

Cons: Air conditioning in the room could not get lower than 23 degrees centigrade, but by opening the window to let the cold breeze from outside in, temperature can get lower a few degrees.

Pros: The room was quite cozy and the staffs were also helpful; The location is good just next to some shopping malls and a bar street; The breakfast at the business lounge was really good

Cons: The variety of the room service could be improved a bit especially the 7/24 one; The window of the room were a bit dirty and also the sofa

Pros: Location is not the best

Cons: Nice and clean

Pros: The service at the hotel was amazing. Everyone was kind and helpful. I highly recommend this hotel to anyone looking for a comfortable place to stay.

Cons: Far away from the south railwaystation.

Pros: Breakfast was good but more Western food would be nice.

Cons: The toilet in the room did smell bad.

Pros: Their room was super clean and very comfortable!

Cons: Location could be the only negative point if I were to choose because subway/bus stations were not very close (but they seemed to be creating a new subway line right now). Taxis in China are very cheap using DiDi though!

Pros: The room and the grounds of the resort were beautiful!!! Would highly recommend!!!!

Pros: Everything!!! Service from staff is beyond exceptional. Attend to every concern and need. Room was gorgeous. Buffet spread was amazing!! Scenic view of mountains!

Pros: Location, walking distance to shopping center and there are lots of food store around there. Near MRT station. 40 mins to airport by taxi around RMB90. Room , good enough for 2Adults and 2 small kids. 2 beds (1350w) . Both room and bathroom are very clean. Food, breakfast is a combine eastern and western. Very nice local food provided during breakfast.

Cons: Nothing

Cons: The breakfast was strictly for Chinese, there was no food made for international travelers

Pros: I'm like the breakfast, variant choice, cleanliness of the room, nice location which nearest to the mall

Cons: Any changes thru booking was not notice by the staff, I'm would like to bring up to your attention Base to my booking list under pin no 8837 for 2 room & pin 9535 for 1 room, both was charge as CNY 484.73 x 6% x 10% = CNY565.20 including breakfast the room charge should be CNY565.20 but why Horizon Hotel is provide room for me which is CNY655.20 which is different with my booking details It mean that any amendment via booking was not aware by the hotel staff

Cons: We arrived at this hotel late evening on 2 June on transit to Lijiang. Instead of single-use slippers, there were only two pairs of leather lookalike slippers in sealed thick plastic bags with notice on the package that said “NOT FOR A GIFT”...”RMB110”.... “IF OPEN THE PACKING SHALL BE REGARDED AS USED”. After looking around to confirm the lack of alternatives, we managed to cut open the bags and used the slippers. Next morning at 5.30am, we checked out and were asked to pay RMB220 for the two pairs of slippers we had used and left behind. The hotel staff even brought down the slippers for us to bring along. We had a flight to catch, registered our objection and left knowing that we would be back again in five days time and hope to resolve this then. The front desk staff handling this also admitted they had received similar complaints from other guests who had made the same mistake and on the ridiculously steep charges for a pair of leather lookalike bedroom slippers. We returned to the hotel on 7 June, again on transit to return to HK the next day. We raised the “slipper incident” and spoke to their manager-on-duty. She came back and reiterated that the room we stayed at had an amenities basket with single-use slippers included. We told her we had checked the room on 2 June and found none, and that it was actually an inconvenience for us to struggle to open the plastic packaging. Her only response was house keeping had pictures to prove we left the slippers in the room on 2 June; hotel policy requires single-use slippers be available in all rooms. She did not even once apologised for the situation, and through her reply, put the blame on us and insinuated we lied. We were very disappointed with the hotel for 1) charging RMB110 for a pair of bedroom slippers when providing such amenities is a common practice for more hotels are ; 2) not providing single-use slippers in the room we stayed in and; 3) didn’t even offer a simple apology.

Pros: Friendly staff

Cons: The spa, gym, and pool had already been under construction for 5 months and no date for reopening was set. So, it would have been fair not to advertise with these facilities.

Pros: all thing is ok

Cons: nothing

Pros: Very clean with no cigarette odour, nice breakfast, nice food at Chinese restaurant, room bigger than other hotels, friendly staff.

Cons: few things

Pros: Staff very helpful, breakfast was better than I expected. Location of hotel is ideal for getting around. Old style of hotel is modernised to a very high standard. Would stay again,and recommend the hotel.

Cons: The walk up the up to the front of the hotel.

Pros: Walking distance to train station, clean room and comfortable sheets

Cons: Surrounding area wasn’t that great, basic food and amenities. But stayed here to be close to the station as I had a morning train to catch

Pros: People speak poor English, no possibility to get money from ATM machine with European credit cards

Pros: Familiar.

Cons: They check room before guests check out

Pros: 15mins drive to the Kunming Flower Market, we were there on business trip. So it was convenient for us.

Cons: WIFI is not that good.

Pros: Good clean & comfortable bed. There was no toilet roll available when we arrived. This was soon rectified. Plenty of choice at breakfast. Public transport was easily available. Staffs were friendly & highly professional.

Pros: The whole service, the rooms, the bed, the breakfast on the club floor. Just great. Next visit to Kunming - this will be my place.

Cons: There was nothing to complain

Pros: Very close to Kunming South Train station(10mins by taxi) so it was convenient transit night for my wife & daughter who stayed there for the night on their way to Shilin. The staff at concierge, especially Mark so very helpful. He tried to help my wife &daughter book highspeed train ticket to Shilin on his mobile but when it was fully booked (holiday season) he gave them very clear instructions on how to get the bus.

Cons: When they arrived late at night & requested room service, quite a few dishes on the menu weren't available. Then we the meal was delivered , they were expected to pay upon delivery and not able to charge it to the room account. Odd for a hotel of that calibre.

Pros: Facility well maintained and staff are very friendly and helpful even during an extremely busy breakfast time. Location is perfect for us as we need to go to Kunming south for high speed train.

Cons: Sometimes the elevators can be super smoky because of some guests smoking indoors even that’s strictly forbidden by the hotel.

Cons: The hotel staff did not speack english

Pros: everything else

Cons: the staff don't speak English very good it is very hard to Communicate with the staff

Pros: Very helpful and friendly staff, even if they speak poor english

Cons: The buffet dinner was a bit high price. Breakfast good though.

Pros: Location was a little out of the city centre but it was closer to Kunming South Train Station. Room and bathroom were both a nice size. Very clean with nice bathtub. Staff were very nice, polite and tried to help. Subway station close by.

Cons: Staff could speak better English for an international, business class hotel. Communication was difficult. Location was not very central to city centre.

Pros: Good personnel, high quality beds, clean rooms

Cons: -