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|Distance to city centre||1.9 km|
|Nearest airport||Kunming Changshui|
|Distance to airport||24.2 km|
Time of year
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The spa, gym, and pool had already been under construction for 5 months and no date for reopening was set. So, it would have been fair not to advertise with these facilities.
Very clean with no cigarette odour, nice breakfast, nice food at Chinese restaurant, room bigger than other hotels, friendly staff.
We arrived at this hotel late evening on 2 June on transit to Lijiang. Instead of single-use slippers, there were only two pairs of leather lookalike slippers in sealed thick plastic bags with notice on the package that said “NOT FOR A GIFT”...”RMB110”.... “IF OPEN THE PACKING SHALL BE REGARDED AS USED”. After looking around to confirm the lack of alternatives, we managed to cut open the bags and used the slippers. Next morning at 5.30am, we checked out and were asked to pay RMB220 for the two pairs of slippers we had used and left behind. The hotel staff even brought down the slippers for us to bring along. We had a flight to catch, registered our objection and left knowing that we would be back again in five days time and hope to resolve this then. The front desk staff handling this also admitted they had received similar complaints from other guests who had made the same mistake and on the ridiculously steep charges for a pair of leather lookalike bedroom slippers. We returned to the hotel on 7 June, again on transit to return to HK the next day. We raised the “slipper incident” and spoke to their manager-on-duty. She came back and reiterated that the room we stayed at had an amenities basket with single-use slippers included. We told her we had checked the room on 2 June and found none, and that it was actually an inconvenience for us to struggle to open the plastic packaging. Her only response was house keeping had pictures to prove we left the slippers in the room on 2 June; hotel policy requires single-use slippers be available in all rooms. She did not even once apologised for the situation, and through her reply, put the blame on us and insinuated we lied. We were very disappointed with the hotel for 1) charging RMB110 for a pair of bedroom slippers when providing such amenities is a common practice for more hotels are ; 2) not providing single-use slippers in the room we stayed in and; 3) didn’t even offer a simple apology.
all thing is ok
Tremendous range of dishes both Asian and western
Very poor selection of cereals and no yoghurt
This hotel is located only 15 minutes away from Kunming International Airport. This hotel is ideal for those on trade fair, exhibition and business visits. It comprises cosy and elegantly furnished guest rooms. The newly renovated executive lounge offers optimum comfort and convenience for business guests. The meeting facilities are the best and most extensive in the city, and are at guests' disposal for holding conferences, banquets and other events or ceremonies. Further facilities on offer to guests at this air-conditioned establishment include a lobby area with a 24-hour reception, lift access, a restaurant and room and laundry services (both for an additional fee). All rooms come with a separate shower and bathtub and offer a double bed. They are equipped with a direct dial telephone with domestic and international calling, multi-language satellite TV channels and pay movies, broadband Internet access, a safe and a minibar. Furthermore, tea and coffee making facilities, air conditioning and central heating are provided in all accommodation as standard. Disability-friendly amenities are also offered. After an exhausting day of business or sightseeing, guest may relieve their stress at the Health Club, enjoy a refreshing swim in the spacious indoor pool (charges apply) or work out at the well-equipped gym (for an additional fee). In addition, a billiards room, a chess room and spa facilities are also available for guests' relaxation. The Celestial Court opens daily and offers high-quality local and Cantonese cuisines. There are 3 different styles of VIP rooms designed to meet guests' special requirements. The priority of the restaurant is to serve guests delicious food in pleasant surroundings for entertaining friends and business guests.
based on 2,999 reviews
Things to know
- Luxurious Hotel
- Train station is close
- Friendly service
- Great reception
Policies vary by room type and provider.
Most popular landmarks
- East Pagoda 1.6 km
- Tuodong Stadium 1.9 km
- West Pagoda 1.9 km
- Yunnan Provincial Museum 2.8 km
- Green Lake (Kunming) 3.5 km
- Cuihu Park 3.6 km
|Kunming Changshui||24.2 km|