Crowne Plaza Kunming City Centre

1) The bed and pillows were to my satisfactory. Room is quite clean. House keeping staff for my room is very friendly and good manner. 2) The afternoon staffs in the Business Center are helpful and good manner as well.

1) The restaurant which serves breakfast, several food items temperature are lukewarm condition which is disappointing. Should have more western style items on catering the foreigners. 2) The supervisor at the concierge counter was not friendly while I request hotel airport drop off arrangement 3) I was looking for a blue colour pen from Business Center but they only have black colour. I then went to front desk on asking the same thing and their response is the same as the Business Center. I have to go to a convenient store to buy one. Being a well known hotel brand, the hotel must cater and resolve to the guests’ needs. Quite disappointed on this issue. 4) notice the room safe does not function. Contacted hotel staff on the issue. After waiting in the room for over 30 mins, no one showed for assistance. Disappointed

Position. Gym

This hotel in not prepared to host guests and meetings at the same time. During the meeting period breakfast changes totally, lowering the food quality; I had my breakfast standing, no place to seat...; I’ve waited the elevator for 15 minutes, because too crowded. Meeting guests must have a dedicated area for breakfast, lunch and dinner! No matter if you have the DO NOT DISTURB light on, they call you by phone to make up you room. One evening I got back to the hotel my key didn’t open (red light), at the front desk they told me the deposit was not enough...I was sure I’ve paid the room charges in advance plus deposit, but they are not prepared to speak English so they took only the deposit. While I was arguing for that miss understanding one of the front desk woman asked me if I was sure I will check out the day of the booking check out, implying I was I cheater and she was so offensive to me. This woman is not appropriate to stand the customer service front desk of 5 star hotel!!! She must be fired!!! Fortunately a front desk man speaking a good English and understanding the situation made his best to solve the problem apologizing for the mess. Any way I had to pay everything in advance, room charges and extras!!! I’ll never get back to this hotel!!! Not a 5 star hotel. This is not my first time in China and in Kunming but is the fist time I’ve faced such a bad service.