Kansas City hotels in Northland

Cons: The slow elevator

Cons: Hard to find. Our room wasn't serviced on the 2nd day of our stay.

Cons: SOFT BEDS

Cons: Nothing that I can recall.

Cons: checkinprocess was long, toilet in room did not flush as i discovered during the night. Place looked tired and cheap

Cons: Nothing. It was great.

Cons: Not much of a complaint but the bed was a little too soft and the bathroom was small

Cons: I think a nice continental breakfast could be included.

Cons: Attempted to order room service at 9am from our room- the hotel phone was not working so I called via my personal cell and spoke with AJ at the front desk. He said he would send someone to fix the phone but told me there was no room svc on Sundays- which is not true. He then proceeded to hang up on me. My friend and I had to physically go down to the front desk (were still in pj's, mind you) and spoke directly to the manager, who happened to be Aj who previously hung up on me! After he told us the restaurant is "right there" pointing to the restaurant, he finally gave me the phone to call room service. Unbelievable customer service. I've never been treated like that in my life. Especially at a "nice hotel." Aj must have had a change of heart and apologized for his actions 2 hrs later when we checked out and compensated our breakfast but I will never ever pay to stay at a Sheraton again. It was supposed to be a fun girls weekend and this is what we're talking about. I just hope other guests don't have to experience any of this.

Cons: We received a questionnaire in advance of our stay that included room preferences. We requested a high level room with a king size bed. Upon arrival, we received a room on the first floor with two full size beds. We then asked the attendant if our initial request could be met and as it turns out there was a room available that met our needs. She did not express concern for the unmet request or issue an apology. Our room was only cleaned once during our three night stay. We had to requested additional towels because ours were not replenished daily. We were going to have breakfast in bed but the room service line was busy for an hour. We tried the front desk and restaurant as well. All lines were busy.

Cons: Ac didn't get as cool as I would have liked. Would be better if they served free breakfast.

Cons: Location isn't the best, unless you are looking to be close to the airport

Cons: noisy heater in room

Cons: So the small detail was that there are many Four Points and we wanted the one by the stadium not the one by the airport. Huge difference. No one could help us with this and we wound up paying for two hotels for the weekend. It's pretty isolated so you need a car or taxi to get a good meal away from the airport. The hotel actually drove us to a local restaurant and said they could brng us back, but when we called they said they couldn't do it after all. If you want a place near the airport it's fine. A lot of pilots and stewards were staying there.

Cons: Bed was a tad bit firmer than I prefer

Cons: Room AC wasn't working. When I contacted the front desk they sent maintenance quickly. Tech said AC was working, but couldn't keep up with the heat from the day. Front desk staff said the room would cool off eventually, but the hotel was full and they could not move us to another room. When I went down to the front desk to ask for a manager, they said a supervisor wouldn't be available until Monday (two days later), and that they would not be able to offer any room discount. Surprisingly, they were able to find an empty room for us which did have a working air conditioner. Very disappointed with the lack of customer concern from the front desk staff. Pillows were too soft for my liking. Hotel has a restaurant but for the rate, does not offer a continental breakfast for the guests

Cons: Wall paper falling apart, carpet frayed and dated, overall appearance was not what we have known for Starwood properties. We were disappointed.

Cons: I disliked the fact that my card info was taken for incidentals and my card was charged 60% of the actual overall room payment. I have never noticed that before but it was definitely an extreme negative mark when I saw that on my acct info. Yes I was told it would take 3 to 4 days for it to be placed back onto my account but it was still a big shock.

Cons: The restaurant was terrible. Also the business center is joke. While the computer is nice it is placed five feet from a big screen TV. It gave me a headache to print out my boarding pass.

Cons: No hot tub

Cons: Old furniture, poor sound insulation. Breakfast can improve a little bit.

Cons: There was remodeling going on, but nothing that disturbed.

Cons: Wanted to be near the airport but will never stay here again. Pick another one of the nearby hotels.

Cons: The unexpected pet deposit, and unable to leave my pet while I went out to dinner.

Cons: We stayed on the second floor and there was a strange noise all night. It would only last a couple seconds. Never could determine what it was.

Cons: Had to call twice for the shuttle to pick us up at the airport. It took about 45 minutes. Being remodeled so the restaurant looked like a temorary set up with a some square bare tables and an electric food server on the counter. The "bar" was a ledge near the lobby with 2 beer taps and not a soul in site. Places to eat were about 5 miles down the highway.

Cons: There was only one ice room per floor.

Cons: Cleanliness - was filthy under the entertainment furniture. Bottle cap and a bunch of dirt. Did let the front desk know about it.

Cons: They charged me $25 to check in early as I needed to change clothes for my business meeting. They did not mention that had I waited 20 minutes there would be no charge. 'Company policy', the refuge of cowards.

Cons: There were holes in the wall that were patched but not painted to match the existing wall color. I think a larger TV for the rooms and a little up dating is necessary.

Cons: TV is to small to watch from bed. In fact, I had to move the couch closer to the TV in order to watch a football game. It's that small! Mattress is worn out and sags to the middle and is pretty uncomfortable. The sink in the bathroom was clogged and would fill up with water when washing your hands or brushing your teeth. The furniture and decor is quite dated and old. However, the roomwas clean and the price was far below the other area hotels. You get what you pay for. I would stay again in order to save money.

Cons: Out dated, carpets stained and ripped, no pictures, decorations, sparsely furnished. Outside doors paint coming off, rusted doorways. Deck was full of oil as if it had just been weather proofed. Not what we expected from online pictures at all. Housekeeping was horrible when and if they did come to your room. Faucet in kitchen was broken and only a few outlets worked throughout the unit. A 2 star at best!

Cons: Nothing

Cons: See above

Cons: Walls were thin. Because of airport proximity, many airline workers were around. They often got up around 4 or 5am and could be heard in neighboring rooms.