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Four Points by Sheraton Kansas City Airport

Four Points by Sheraton Kansas City Airport

8.2
Excellent

Based on 1,740 reviews
 
11832 Northwest Plaza Circle, Kansas City, MO 64153, United States
  +1 816 464 2345
Four Points by Sheraton Kansas City Airport - Kansas City, MO, United States
Check-in
Check-out
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KAYAK $115
Expedia $115
Priceline $116
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Rooms

Check-in
Check-out

Queen rooms

$115+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Queen bed
$115 per night
IMAGE
Queen bed
$122 per night
IMAGE
Queen bed
$123 per night
IMAGE
Queen bed
$139 per night
IMAGE
Queen bed
$139 per night
IMAGE
Queen bed
$140 per night
IMAGE
Queen bed
$154 per night

Standard rooms

$121+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$121 per night

King rooms

$115+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$115 per night
IMAGE
Unknown
$116 per night
IMAGE
King bed
$119 per night
IMAGE
King bed
$119 per night
IMAGE
King bed
$120 per night
IMAGE
Unknown
$120 per night
IMAGE
King bed
$122 per night
IMAGE
King bed
$128 per night
IMAGE
Unknown
$130 per night
IMAGE
King bed
$139 per night
IMAGE
King bed
$156 per night
IMAGE
King bed
$157 per night

Reviews

Pros

Cons

Traveller rating

295
139
56
31
26

Time of year

Traveller type

Show reviews that mention

+
close to the airport
shuttle to airport
bed was comfortable
great price
staff was friendly
free breakfast
outdoor pool
clean room
nice with a restaurant
great location
early morning flight
fresh brewed
perfect for families
nice lobby
old needs updating
  • Excellent
    Nov 2017
    10.0

    Really friendly staff, great stay.

  • Good
    Jul 2017
    8.0

    Nice place

    Rooms were clean

    Ac didn't get as cool as I would have liked. Would be better if they served free breakfast.

  • Excellent
    Jan 2017
    10.0

    Very clean and spacious! Friendly staff as well. Free bottle of water each day, and a large fridge, were nice perks.

  • Good
    Jun 2016
    7.1

    Nice hotel. Staff unpleasant

    Hotel was very close to the airport which made it easy to get to my flight. Hotel was very clean and the bed was comfortable. Room had mini fridge, good size tv and nice bathroom.

    Room AC wasn't working. When I contacted the front desk they sent maintenance quickly. Tech said AC was working, but couldn't keep up with the heat from the day. Front desk staff said the room would cool off eventually, but the hotel was full and they could not move us to another room. When I went down to the front desk to ask for a manager, they said a supervisor wouldn't be available until Monday (two days later), and that they would not be able to offer any room discount. Surprisingly, they were able to find an empty room for us which did have a working air conditioner. Very disappointed with the lack of customer concern from the front desk staff. Pillows were too soft for my liking. Hotel has a restaurant but for the rate, does not offer a continental breakfast for the guests

  • Excellent
    Feb 2016
    8.2

    Very comfortable

    The bed was so comfortable.

    I think a nice continental breakfast could be included.

  • Good
    Nov 2015
    6.8

    Five Star Comfort, One Star Comfort

    We enjoyed the king size bed that had a very comfortable mattress and bedding. Our TV had a variety of channels including HBO and Showtime. Also, the black out curtains were perfect for sleeping in.

    We received a questionnaire in advance of our stay that included room preferences. We requested a high level room with a king size bed. Upon arrival, we received a room on the first floor with two full size beds. We then asked the attendant if our initial request could be met and as it turns out there was a room available that met our needs. She did not express concern for the unmet request or issue an apology. Our room was only cleaned once during our three night stay. We had to requested additional towels because ours were not replenished daily. We were going to have breakfast in bed but the room service line was busy for an hour. We tried the front desk and restaurant as well. All lines were busy.

  • Excellent
    Oct 2015
    8.5

    Overall good

    Clean with a restaurant inside.

    Not much of a complaint but the bed was a little too soft and the bathroom was small

  • Good
    Sep 2015
    7.4

    The beds are amazing, and rooms are nice.

    Location isn't the best, unless you are looking to be close to the airport

  • Good
    Aug 2015
    6.8

    Descent but watch out!!!!

    I really liked the front desk staff. They were very understandable and eager to help with all of my needs.

    I disliked the fact that my card info was taken for incidentals and my card was charged 60% of the actual overall room payment. I have never noticed that before but it was definitely an extreme negative mark when I saw that on my acct info. Yes I was told it would take 3 to 4 days for it to be placed back onto my account but it was still a big shock.

  • Okay
    Aug 2015
    4.8

    Some staff was nice and pleasant. The restaurant food was average but not bad. Bed was comfortable and we used the small gym. Some machines were not working 100% but you could still use them. Also the pool was nice

    So the small detail was that there are many Four Points and we wanted the one by the stadium not the one by the airport. Huge difference. No one could help us with this and we wound up paying for two hotels for the weekend. It's pretty isolated so you need a car or taxi to get a good meal away from the airport. The hotel actually drove us to a local restaurant and said they could brng us back, but when we called they said they couldn't do it after all. If you want a place near the airport it's fine. A lot of pilots and stewards were staying there.

  • Good
    Jun 2015
    8.0

    Modern & clean

    Friendly staff

  • Okay
    Jan 2015
    4.8

    Comfortable bed but poor service and very rude sta

    Rooms were small but the beds comfortable! Food at restaurant was average. Check in was quick and easy!

    Attempted to order room service at 9am from our room- the hotel phone was not working so I called via my personal cell and spoke with AJ at the front desk. He said he would send someone to fix the phone but told me there was no room svc on Sundays- which is not true. He then proceeded to hang up on me. My friend and I had to physically go down to the front desk (were still in pj's, mind you) and spoke directly to the manager, who happened to be Aj who previously hung up on me! After he told us the restaurant is "right there" pointing to the restaurant, he finally gave me the phone to call room service. Unbelievable customer service. I've never been treated like that in my life. Especially at a "nice hotel." Aj must have had a change of heart and apologized for his actions 2 hrs later when we checked out and compensated our breakfast but I will never ever pay to stay at a Sheraton again. It was supposed to be a fun girls weekend and this is what we're talking about. I just hope other guests don't have to experience any of this.

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About

Overview

The Four Points by Sheraton Kansas City Airport is conveniently located minutes from Kansas City International Airport (MCI). Free 24-hour airport transportation, as well as transportation to Zona Rosa shopping and entertainment complex, will keep your trip hassle-free.Discover our new look-from the lobby to our meeting rooms-and enjoy a comfortable, relaxing stay in our recently renovated hotel. All 202 guest rooms have also been updated and feature plush Four Points signature beds. Keep in touch with home and the office via free wireless High Speed Internet Access.We look forward to seeing you soon at the Four Points by Sheraton Kansas City Airport.

Marriott

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.2 Excellent

Based on 1,740 reviews

9.0

Location

8.5

Service

4.3

Amenities

3.3

Breakfast

Things to know

  • Friendly service
  • Clean rooms
  • Comfortable beds
  • Good access to airport

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Fitness centre
Free Wi-Fi
Increased accessibility
ATM on-site
Business centre
Concierge service
Laundry service
Meeting/Banquet facilities
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Express check out
Air-Conditioned
24 Hour Front Desk
Safe
Free Airport Shuttle
Storage available
Terrace/Patio
Lift
Library
Gift shop
Laundry facilities
Hairdryer
Coffee shop
Free Internet
Pets not allowed
Free parking
Long-term parking (surcharge)
Cribs available
Cable or satellite TV

Photos

Four Points by Sheraton Kansas City Airport - Kansas City - Building All photos (13)
Four Points by Sheraton Kansas City Airport - Kansas City - Bedroom Bedroom (2)
Four Points by Sheraton Kansas City Airport - Kansas City - Building Building (1)
Four Points by Sheraton Kansas City Airport - Kansas City Hotel amenity (4)
Four Points by Sheraton Kansas City Airport - Kansas City - Lobby Lobby (1)
All photos (13)
Lobby (1)
Restaurant (2)
Conference (3)
Bedroom (2)
Building (1)
Hotel amenity (4)
All photos (13)

Location

Most popular landmarks

  • Worlds of Fun 22.7 km
  • Airline History Museum 22.7 km
  • Oceans of Fun 23 km
  • Arabia Steamboat Museum 23.6 km
  • City Market of Kansas City 23.7 km
  • Crossroads 25.2 km

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