Really friendly staff, great stay.
Rooms were clean
Ac didn't get as cool as I would have liked. Would be better if they served free breakfast.
Very clean and spacious! Friendly staff as well. Free bottle of water each day, and a large fridge, were nice perks.
Nice hotel. Staff unpleasant
Hotel was very close to the airport which made it easy to get to my flight. Hotel was very clean and the bed was comfortable. Room had mini fridge, good size tv and nice bathroom.
Room AC wasn't working. When I contacted the front desk they sent maintenance quickly. Tech said AC was working, but couldn't keep up with the heat from the day. Front desk staff said the room would cool off eventually, but the hotel was full and they could not move us to another room. When I went down to the front desk to ask for a manager, they said a supervisor wouldn't be available until Monday (two days later), and that they would not be able to offer any room discount. Surprisingly, they were able to find an empty room for us which did have a working air conditioner. Very disappointed with the lack of customer concern from the front desk staff. Pillows were too soft for my liking. Hotel has a restaurant but for the rate, does not offer a continental breakfast for the guests
The bed was so comfortable.
I think a nice continental breakfast could be included.
Five Star Comfort, One Star Comfort
We enjoyed the king size bed that had a very comfortable mattress and bedding. Our TV had a variety of channels including HBO and Showtime. Also, the black out curtains were perfect for sleeping in.
We received a questionnaire in advance of our stay that included room preferences. We requested a high level room with a king size bed. Upon arrival, we received a room on the first floor with two full size beds. We then asked the attendant if our initial request could be met and as it turns out there was a room available that met our needs. She did not express concern for the unmet request or issue an apology. Our room was only cleaned once during our three night stay. We had to requested additional towels because ours were not replenished daily. We were going to have breakfast in bed but the room service line was busy for an hour. We tried the front desk and restaurant as well. All lines were busy.
Clean with a restaurant inside.
Not much of a complaint but the bed was a little too soft and the bathroom was small
The beds are amazing, and rooms are nice.
Location isn't the best, unless you are looking to be close to the airport
Descent but watch out!!!!
I really liked the front desk staff. They were very understandable and eager to help with all of my needs.
I disliked the fact that my card info was taken for incidentals and my card was charged 60% of the actual overall room payment. I have never noticed that before but it was definitely an extreme negative mark when I saw that on my acct info. Yes I was told it would take 3 to 4 days for it to be placed back onto my account but it was still a big shock.
Some staff was nice and pleasant. The restaurant food was average but not bad. Bed was comfortable and we used the small gym. Some machines were not working 100% but you could still use them. Also the pool was nice
So the small detail was that there are many Four Points and we wanted the one by the stadium not the one by the airport. Huge difference. No one could help us with this and we wound up paying for two hotels for the weekend. It's pretty isolated so you need a car or taxi to get a good meal away from the airport. The hotel actually drove us to a local restaurant and said they could brng us back, but when we called they said they couldn't do it after all. If you want a place near the airport it's fine. A lot of pilots and stewards were staying there.
Modern & clean
Comfortable bed but poor service and very rude sta
Rooms were small but the beds comfortable! Food at restaurant was average. Check in was quick and easy!
Attempted to order room service at 9am from our room- the hotel phone was not working so I called via my personal cell and spoke with AJ at the front desk. He said he would send someone to fix the phone but told me there was no room svc on Sundays- which is not true. He then proceeded to hang up on me. My friend and I had to physically go down to the front desk (were still in pj's, mind you) and spoke directly to the manager, who happened to be Aj who previously hung up on me! After he told us the restaurant is "right there" pointing to the restaurant, he finally gave me the phone to call room service. Unbelievable customer service. I've never been treated like that in my life. Especially at a "nice hotel." Aj must have had a change of heart and apologized for his actions 2 hrs later when we checked out and compensated our breakfast but I will never ever pay to stay at a Sheraton again. It was supposed to be a fun girls weekend and this is what we're talking about. I just hope other guests don't have to experience any of this.
The Four Points by Sheraton Kansas City Airport is conveniently located minutes from Kansas City International Airport (MCI). Free 24-hour airport transportation, as well as transportation within a five-mile radius, will keep your trip hassle-free. Discover our new look—from the lobby to our meeting rooms—and enjoy a comfortable, relaxing stay in our recently renovated hotel. All 202 guest rooms have also been updated and feature plush Four Points signature beds. Keep in touch with home and the office via free wireless High Speed Internet Access. We look forward to seeing you soon at the Four Points by Sheraton Kansas City Airport.
Based on 1,601 reviews
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