This hotel felt new, clean and every single encounter with the staff was extremely pleasant. Every single employee was above average in helpfulness & friendliness. Also great location. Walking distance to everything.
Some traffic noise.
Awesome location....walking distance to the Country Club Plaza. Friendly staff. Very clean. Good food.
The VIP concierge room is way too small!!
Really nice stay overall
The hotel was really clean and comfortable. The staff was friendly.
That I had to pay to get my car parked. I couldn't park it myself. When I tried to get my car from the valet I had to wait 45 min to an hour before I got my car brought out. Need better parking and valet service.
The madatory inconvenient valet parking that was not disclosed until I physically pulled in. Totally my trip not worth whIle for the get away I planned. The renovation made hotel stay beyond unpleasant and unconfortable. The upchage for absolutely everything considering what wasn't available due to renovating was undesirable. I would not come back there again for these reasons and will definitely share my experience to my friends and business travalers. I think anyone staying there during this "renovation" should be compensated in someway for the checking into that. I'm sure they also were not told the condition of the establishment and was as surprised as I was at arrival and check in.
Great hotel on the plaza
Love this hotel for many reasons - great rooms (recently updated), coffee shop on lobby level, good service. Great concierge lounge too!
I didn't realize until this visit that there is a restaurant on the second floor - it's fairly hidden and I don't recall the front desk telling me about it.
Large luxury suite with a great view. Friendly staff and great room service selection. Close to the plaza and offers a shuttle service.
Room should have included info on restaurant, pool, gym hours and other hotel amenities. Also should include a safe. Indoor pool and spa could use an update (paint faded in spa).
How are they do highly rated?
Breakfast was disgusting, staff was rude, the bedding smelt of urine (no I am not kidding), not worth the money. Angry!
Redesigned with your needs in mind, Kansas City Marriott Country Club Plaza allows you to live in luxury while you're away from home. Providing easy access to many popular local attractions such as Uptown Theater, Sprint Center, Westport and the Kansas City Art Institute, our elegant hotel is a great home base for short business trips or long vacations. Located within walking distance to the Country Club Plaza with complimentary door-to-door shuttle service as well. Elevating your travel expectations one day at a time, our chic rooms and suites feature large flat-panel TVs, complimentary Wi-Fi and spa-like bathrooms. After getting a good night's rest inspired by our luxury bedding, wake up with a cup of signature Starbucks® coffee from Cafe Express, our on-site coffee house. When you get hungry, enjoy a delectable meal from one of our two restaurants, then burn some calories at our fitness center. Whether you're in town for work or play, you'll love the time you spend in the Country Club Plaza area.
Based on 1,491 reviews
Value for money
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