Excellent service - not as elevated as photos in person.
The staff and customer service is exceptional. The location is great as well.
The whatever million dollar renovation the website lists - was not enough million. The photos provided on hotel websites are excellent but not a true testament to the hotel condition. There was mold in the shower (multiple places) and mold on the window frames (multiple places). The tubs were not resurfaced correctly and are rusty and peeling. The towels were frayed. The wall coverings already have I don’t even know what on them. Our outer bedding was not clean. Beds should be true queen. Overall the cleanliness and attention to renovation detail was just not there. The recent renovation description on site would suggest the hotel is more elevated than what it truly is. We chose this hotel for the Sheraton name and reputation- while the price tag definitely met- everything else did not. It’s an old hotel. & still feels like an old hotel regardless of the new coat of lipstick. Parking is area standard, but overpriced. Hotel breakfast on google summary and maybe on hotels.com states that it’s included- it’s not but a very overpriced $17pp. The pool and spa are appreciatively partially indoors & heated, but again - the photos make it look like a really nice elevated “oasis.” And it’s not. We spent more money to stay at this hotel vs another closer to crown center thinking we were staying at an elevated and updated hotel- and were disappointed. There are newer more affordable priced options downtown.
The staff are very helpful and friendly. Our room was clean and quiet, and I got the best sleep I have ever had in a hotel, usually my biggest complaint about hotel rooms. Perfect location, will definitely be back!
Nothing! Everything was perfect!
Lobby bar and breakfast staff were excellent!
No longer have valet parking, garage narrow, dark. Even though we were paying $170 plus for room weren't able to claim points because we booked using Expedia! When we checked in room was very small, we've stayed here several times so we know the room sizes, & warm. Turned the air down & left for the evening. When we returned thought it was still warm, turned air to 60. Woke during night because it was warm. When I looked out window next morning realized the window was open several inches, causing the warm & humid room!! Room was never vacuumed during stay, linens were grayish not white, I have pictures. Remote didn't work. All in all I was very disappointed since I was the one to reserve the rooms for a reunion. We stayed here in 2009 and everything was wonderful, not this time. I felt this was a Sheraton!
The staff was very pleasant to us during out stay, we were on our honeymoon. They even gave us wine and some comped drink tickets to the hotel bar. Overall the facilities were great and we would probably stay their again.
We had called down to get some plates and silverware to use to eat some of our leftovers from dinner, 45 minutes later I had to call down again since we still hadn't received anything, they were then delivered by two security guards not even hotel staff. The gentleman at the front desk was very apologetic to us about having to wait that long.
Following the completion of a $7 million renovation, the Sheraton Suites Country Club Plaza invites guests to treat themselves to extra living space at the only all-suite hotel directly in our namesake plaza. Enjoy the clean and classic look of our 257 beautifully refreshed guest suites, now featuring flat-screen TVs and our Sheraton Signature Sleep Experience with plush mattress, cozy duvet, and crisp sheets for a truly delightful night’s rest. When it’s time to catch up with colleagues or check in with friends, our computer workstations keep you connected. The renowned Country Club Plaza, Kansas City’s premier entertainment district featuring over 180 fine shops and restaurants, is just steps away from the hotel. Indulge in a little retail therapy, or share a memorable evening with loved ones at the dozens of restaurants and bars on the Plaza. After a long day, find refreshment in our indoor/outdoor heated pool or connect with friends and family in our Gallery Restaurant and Lounge with a fabulous meal or an evening cocktail. For the comfort of our guests, our hotel—including all guest rooms and public spaces—is 100% non-smoking. Experience the best of Kansas City at the Sheraton Suites Country Club Plaza.
Based on 1,442 reviews
Value for money
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