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|"Wonderful room, great staff."||(in 38 reviews)|
|"Spacious, clean & staff always friendly."||(in 40 reviews)|
|"The pool was great."||(in 9 reviews)|
|"The hotel just smelled bad."||(in 19 reviews)|
|"Amount to pay for parking is ridiculous."||(in 29 reviews)|
|"Parking was dirty and awful."||(in 25 reviews)|
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Front desk clerk was real nice
Air condition was non existent
Everyone is always friendly, great service everywhere, spacious room, comfortable bed
Excellent service - not as elevated as photos in person.
The staff and customer service is exceptional. The location is great as well.
The whatever million dollar renovation the website lists - was not enough million. The photos provided on hotel websites are excellent but not a true testament to the hotel condition. There was mold in the shower (multiple places) and mold on the window frames (multiple places). The tubs were not resurfaced correctly and are rusty and peeling. The towels were frayed. The wall coverings already have I don’t even know what on them. Our outer bedding was not clean. Beds should be true queen. Overall the cleanliness and attention to renovation detail was just not there. The recent renovation description on site would suggest the hotel is more elevated than what it truly is. We chose this hotel for the Sheraton name and reputation- while the price tag definitely met- everything else did not. It’s an old hotel. & still feels like an old hotel regardless of the new coat of lipstick. Parking is area standard, but overpriced. Hotel breakfast on google summary and maybe on hotels.com states that it’s included- it’s not but a very overpriced $17pp. The pool and spa are appreciatively partially indoors & heated, but again - the photos make it look like a really nice elevated “oasis.” And it’s not. We spent more money to stay at this hotel vs another closer to crown center thinking we were staying at an elevated and updated hotel- and were disappointed. There are newer more affordable priced options downtown.
The staff are very helpful and friendly. Our room was clean and quiet, and I got the best sleep I have ever had in a hotel, usually my biggest complaint about hotel rooms. Perfect location, will definitely be back!
Nothing! Everything was perfect!
Lobby bar and breakfast staff were excellent!
No longer have valet parking, garage narrow, dark. Even though we were paying $170 plus for room weren't able to claim points because we booked using Expedia! When we checked in room was very small, we've stayed here several times so we know the room sizes, & warm. Turned the air down & left for the evening. When we returned thought it was still warm, turned air to 60. Woke during night because it was warm. When I looked out window next morning realized the window was open several inches, causing the warm & humid room!! Room was never vacuumed during stay, linens were grayish not white, I have pictures. Remote didn't work. All in all I was very disappointed since I was the one to reserve the rooms for a reunion. We stayed here in 2009 and everything was wonderful, not this time. I felt this was a Sheraton!
The ultra-modern, high-rise Sheraton Suites Country Club Plaza in Kansas City, Missouri offers an upscale stay in the heart of downtown. It is ideal for business and leisure travelers seeking comfort, quality, and a central location. The hotel is near Kansas City Zoo, Nelson-Atkins Museum of Art, and numerous shops, restaurants, and bars.
Boutique-style rooms and suites offer generous amenities, plush furnishings, and tasteful decor. Guests can choose from club level suites, double club level suites, club level view suites, accessible guest rooms, hospitality suites, king rooms, double rooms, and accessible suites. All rooms and suites are kid-friendly, pet-friendly, and smoke free.
All of the accommodations feature complimentary high-speed WiFi, extra-large flat-screen televisions with premium cable channels, ergonomic work areas with desk and chair, microwave, mini-fridge, coffee and tea making facilities, living areas with sofa-beds, large bathrooms, custom bath products, plush bedding, signature mattress, individual climate control, and crisp linens. Laundry service and room service are available.
Guests can relax in the two onsite swimming pools, which feature a hot tub and a large sundeck area with lounge chairs. A modern fitness center is fully equipped with free weights, cardio machines, and other gym equipment. Complimentary high-speed WiFi is available throughout the hotel grounds.
A continental breakfast buffet is served each morning for an additional fee. Guests can dine at the onsite restaurant which features local artwork and an extensive menu of creative dishes.
based on 609 reviews
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Most popular landmarks
- Country Club Plaza 0.9 km
- Kemper Museum of Contemporary Art 1 km
- Nelson-Atkins Museum of Art 1.3 km
- Toy and Miniature Museum 1.7 km
- National World War I Museum 4.4 km
- Boulevard Brewing Company 4.4 km