Good to know
|Distance to city centre||5.6 km|
|Distance to airport||123.0 km|
|"The staff was so friendly!."||(in 34 reviews)|
|"Very clean, comfortable room"||(in 28 reviews)|
|"Incredibly comfortable beds and rooms, just delightful"||(in 26 reviews)|
|"Bed was very uncomfortable."||(in 12 reviews)|
|"No feee breakfast, not enough towels."||(in 5 reviews)|
|"we had problems finding a restaurant for breakfast, with no staff available to ask."||(in 4 reviews)|
Time of year
Show reviews that mention
|bath tub||in 5 reviews|
|bed was comfortable||in 59 reviews|
|checked||in 8 reviews|
|free breakfast||in 17 reviews|
|hanging on the shower curtain||in 18 reviews|
|restaurant was good||in 17 reviews|
|room was clean||in 65 reviews|
|smelled bad||in 3 reviews|
|staff was friendly||in 74 reviews|
|towel hanging||in 8 reviews|
|unable to use||in 9 reviews|
I liked the room as it was clean. The location was great for us which is the reason why we chose this location. We've stayed here before and was pleased.
Upon arrival, we tried to check in at approximately 5:00 pm well after the normal check in time only to be told the room wasn't ready. The attendant stated half their house cleaning staff walked out and they couldn't tell us what time the room would be ready. The attendant stated she would call when the room was available. We had an event we were attending at 6:30 and we needed to take a shower and change clothes but because the room wasn't ready; we had to scramble and find somewhere to change clothes. Other guests who was waiting for their rooms, stated they had been waiting for a couple of hours. After our event, I called the hotel to inquire about our room because we never received a phone call stating the room was ready. They told us to come on the room was ready, by the way this was 10:00 pm. At check-in I explained to Le Marcus Brown the assistant manager our ordeal we encounter and asked if he would discount the room. Le Marcus Brown stated he would give us a 50 percent discount. When I reviewed my receipt, there was no discount at all. I trusted him to be a man of his word for the inconvenience we was put through. To no avail this discount hasn't showed up as of September 30th 8:00 pm. I'm very disappointed in the way this whole process took place.
Sunday Brunch was AMAZING!
Facility was well structured
Water heater going out. They did reduce the price of the stay to compensate or we could find a new hotel.
Breakfast was 1 hour late. Extremely cold and that is unacceptable to pay $30.00 for gravy that was cold
Should have called and said late
Needs to be updated
DoubleTree by Hilton Hotel Jackson is situated in the City Center business area of Jackson, Tennessee and is conveniently located just off I-40. Restaurants, shopping, and sports entertainment such as the Jackson Sportsplex are within minutes of the hotel. As Tennessee's first CARE Cup Award-Winning hotel, DoubleTree by Hilton Jackson is ideal for business or leisure. Travel back in time as you visit the historic Civil War battlefields or relax at our indoor/outdoor pool. Nearby Attractions: Pringles Park - Home of the Jackson Generals (AA Baseball), Sportsplex, Casey Jones Village, Rockabilly Hall of Fame, Old Hickory Mall, The Columns - Restaurant and Shopping, Falcon Ridge Golf Course, Natchez Trace State Park, Chickasaw State Park and Golf Course, Cypress Grove Nature Trail, Oman Arena, Carl Perkins Civic Center, Old Medina Winery. Accommodation Features: 167 guestrooms that are uniquely designed in a retro-deco style with up to 20% more floor space than conventional hotel rooms. Each room features: WiFi, Sweet Dreams by DoubleTree sleep experience with plush-top mattress, down comforter and jumbo down pillows, 37-inch flat screen TVs with 70+ HD channels and HBO, Coffee Bean and Tea Leaf In-Room Coffee Experience, in-room refrigerators, voicemail, hairdryer, iron/ironing board, microwaves, large work desk with ergonomic leather chair, leisure chair. Nearby Businesses and Universities: Freed Hardeman University, Union University, Lambuth University, Lane College, Jackson State Community College, Procter and Gamble, Kellogg, Black and Decker, Toyota, Jackson Madison County General Hospital, Regional Hospital of Jackson, Delta Faucet. Our friendly, courteous staff looks forward to welcoming you to the DoubleTree by Hilton Jackson hotel with our very special, signature warm chocolate chip cookies at check-in.
based on 511 reviews
Things to know
- Great desserts & fruits
Policies vary by room type and provider.
Reviews about DoubleTree by Hilton Jackson
Most popular landmarks
- Casey Jones Village 0.7 km
- Old Hickory Mall 1.8 km
- International Rock-A-Billy Hall of Fame and Museum 5.4 km
|Jackson Mckellar Field||8.6 km|
|Olive Branch Arpt||113.4 km|