Casa Hotel

Location good but you need to carry your heavy luggage down a flight of stairs to reach street level as no lift direct to street level. No help from staff too.

Reception staff not helpful. I paid extra for a better single room online but on site, staff told me all rooms are the same rate and only one size. I called booking.com to complain and hotel reluctantly allocate me their 'bigger' room. Price did not match room fixtures, especially the small toilet, you need to bath next/above the toilet bowl ! I booked early for my trip but when in HK, many 4 star rated hotels were available at S$100 to S$150/night. So, I requested to be upgraded to a better room since I am paying abt S$110/above a night. Only after much pleading and coaxing, the only nice lady staff there upgraded me to a double bed room (slightly bigger than my single but bathroom same sized). Upon entry, I saw two small cockroaches 'chatting' on one of the single beds. Sheets seemed unchanged and dirty. Luckily, the 'manager'? immediately changed the sheets for me (but the cockroaches were still hiding in the room during my entire stay). I stayed for four nights. Only positive feedback - the bed mattress is comfortable and towels are clean and dry. Online, the room photos looked much better and bigger in space but unable to view the bathroom clearly.

Great location but the facilities are old n not very clean. Some staffs are quite friendly though

booking has charge more Ethan the price sold to my friends., the hotel said WAS booking who do this.

el sevicio d booking.com

It was clean.

Small room, very dated. Shower, toilet and wash basin all in one small cubicle. Advertised as having pay tv channels, but only had 2. Only window in room overlooked a slum. Very overpriced for the poor quality.