Best Western Hotel Causeway Bay

Sky Villa was excellent, room is very small but the adjacent patio more then made up for it. View is spectacular and relaxing in the pool & hot tub was marvelous. The location is very good, not sure why other reviews say the area is bad, it's great. Getting around is fairly easy, I was there during the protests which made getting to the hotel a bit more difficult but even still, the location was solid.

Breakfast was disappointing, extremely basic and most items seemed like canned or processed foods. Front desk staff could care less about the guest, my interactions were very limited but almost none of them seemed to understand the value in customer service in the hospitality industry. I'm a GM of a hotel and although my eyes may be more critical than most, I was underwhelmed with their service. Management, if you're staff was motivated, your property would surely be leaps and bounds better then the ratings you currently have.

I got a very high floor (37) with great view and it was close to and major destination

Staff took pictures of my credit card for ‚making sure‘ even though they already have a holding sim of money from that card and I paid with it. The interior could use some renovation.