Guest reviews
Overall rating
8.2
Excellent
Based on 34 reviews
Cleanliness
9.0
Comfort
8.5
Pick-up/Drop-off
8.1
Value for money
7.5
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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6.4
Pros: pick up process is very dodgy. Vehicle check for damage starts with clean slate and the only things noted are ones the customers notices in a 2 minute walk around. you will be charged for anything you did not see, even though it is highly likely the staff are aware of these flaws.
Cons: Had a flat tire, and NEVER have a flat with a Hertz rental. There is NO JACK or TIRE WRENCH in the vehicle so if the "repair package" of injecting slime with a small compressor doesn't work...you will have to call a tow truck. This puts drivers at significant risk. Plus, the "repair package" requires reading the operating manual and is NOT a straightforward process for a first time user. And by the way, it took me over an hour to reach anyone on the Hertz "emergency" help line on a Saturday.
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8.0
Pros: OK but not as good as enterprise
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8.0
Pros: Value for money. Good staff
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6.4
Cons: If you have to go to Saskatchewan in the winter and want snow tires (which are needed), be prepared to pay 20 dollars a day over any amount you were quoted. Felt totally ripped off.
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8.0
chevrolet sonic rs not a good model
Pros: In general everything was ok.
Cons: I had a lot of trouble with the car computer/radio. I had to restart the radio monitor two times because it wasn't working. I had used a lot of times Android Auto and for some reason I had a lot of trouble using it in this car. Also, I try to turn on the car with the car keys but it wasn't working well. For some reason the car turn on and immediately off when I used the car keys to turn it on. But the worst part of the experience was that the check engine light turn on during my long drive from Regina to Calgary.
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10.0
Great rental
Pros: Easy pick up and drop off, got a free upgrade. Overall 100% wouldn’t hesitate to rent again
Cons: All was good
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10.0
Pros: every thing
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9.6
Pros: I liked how well it handled out on the highway (for a small car) and I enjoyed the satelite radio on my 3 hour road trip!! It is a great little car!! I also thought I got a very good rate for 7 days. This is the 2nd year in a row that I rented with Hertz and I have been very pleased both times. The gentleman that took care of me on Park St. in Regina this time was very friendly and helpful! Good Job, Amrinder!
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10.0
friendly helpfull staff
Pros: The woman at the counter was very courteous and friendly. She took the time to explain all the rental details. I was also giving an SUV as a free upgrade since one was available. The car was nice, new and clean. Pick up and drop off very simple.
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10.0
Pros: These folks were excellent to work with in every way!! Highly recommend and would definitely use them again for car rental.
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5.6
Decent if you’re okay with getting screwed over
Pros: The car was nice and clean. That’s really the only positive thing I have to say.
Cons: I had previously called hertz to ensure that I rented a car from the correct place and that everything would go without a hitch. I did a reservation through kayak and ended up canceling it because the reservation ended up being through the incorrect location. I ended up having to rent through the counter and ended up spending 5x the amount I originally paid for. The girl at the hertz desk didn’t really seem to care at all about my situation, and made things more difficult than it needed to be. I will definitely not be renting from hertz again.
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9.2
Pretty much all good
Pros: I reserved the cheapest tier car online a day ahead, and when I arrived was told they would have to upgrade me for free as they didn't have that tier available. The car was very nice, the process of renting was quite quick and unlimited mileage is a must.
Cons: Having paid ahead online I wasn't expecting to have to drop another significant hold fee on my credit card and get the hard sell on no-fault coverage.
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