Guest reviews
Overall rating
7.7
Good
Based on 22 reviews
Cleanliness
8.0
Comfort
7.6
Pick-up/Drop-off
7.7
Value for money
7.5
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
4
2
1
1
1
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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3.6
Same as above, misleading information
Pros: The man who got our car was kind and nice
Cons: Office closed and yet you can book your drop-off
review from
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10.0
great service, fast and efficient return, fun car to drive
Pros: Fiat was fun to drive and had plenty of power for Sicily. Return was very smooth and fast, staff were kind. Marta in Palermo Hertz was particularly helpful.
review from
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4.4
Cons: The windshield washer did not work. The car was all scratched up.
review from
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10.0
Easy pick up, nice staff
Pros: Person very nice explained most of it
Cons: Did not tell me that the tank was not full
review from
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7.6
Got the job done
Pros: Pick up was easy. Car was clean. Although pricy the availability of portable wifi worked very well in lieu of GPS
Cons: Drop off was rather disorganized. Took awhile.
review from
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10.0
Pros: Great service in palermo
Cons: Nothing
review from
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8.8
sicily tour
Pros: very easy return very nice employees able to walk to airport terminal
review from
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2.0
Charging an extra day for two minutes
Pros: The car was nice to say at least
Cons: You charged me an extra day because the employee took too long to check the car and do the paper work. I was told there is a 30minute reserve and then I get slammed by an extra €50. That's ridiculous. Do you have any respect for the customers? Why did the person at the rental told me I had a 30min cushion when I get screwed over at the end anyway?
review from
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7.6
Cons: the car was not washed well. the windows were a mess on the outside, inside was spotless. Would have liked to know about the wifi option either on the website or at the counter.
review from